Gan Jing World
Gan Jing World Guide
Subscriptions · How-to

How to view your purchases and receipts?

How-to
Billing & PaymentsSubscriptions
  1. 1

    Sign in to the right account

    In a web browser, go to https://www.ganjingworld.com/ and sign in with the account (email address or phone number) you used to make the purchase. Records are tied to that account and will not show up under any other.

  2. 2

    Open Purchases & Subscriptions

    Click the Avatar icon in the upper-right corner of the page and select "Purchases & Subscriptions" from the drop-down menu.

  3. 3

    Choose the relevant tab

    Use "Subscriptions" for your GJW Premium plans, "Channel Memberships" for memberships to creators, "Purchases" for one-time purchases and rentals, "Gifts" for gift subscriptions, "Cheer Gifts" for livestream cheer gifts, and "Your Support" for donations.

  4. 4

    Check the plan details

    On the "Subscriptions" tab, a plan under "Current Subscriptions" shows its status, plan price, "Billing cycle" and "Next billing date". Plans that have already ended appear under "Expired Subscriptions", where "Show Details" reveals the billing cycle and expiry date.

  5. 5

    Download an invoice

    Each plan card has an "Invoices" section listing paid invoices with amount and date. Click the download icon next to an invoice to open it, and use "Show more" if you need older invoices than the three shown by default.

Where each record lives#

  • Subscriptions tab — GJW Premium plans, split into Current and Expired, each with an Invoices list you can download from
  • Channel Memberships tab — memberships to creators' channels, also with an Invoices list
  • Purchases tab — one-time purchases and rentals, marked Purchased or Rented
  • Gifts tab — gift subscriptions you bought, with recipient and status
  • Cheer Gifts tab — cheer gifts sent during livestreams
  • Your Support tab — donations to Gan Jing World
Info

Invoice amounts are shown in USD, because charges on the website are made in US dollars. The figure on your bank statement may differ slightly after currency conversion and any foreign transaction fee.

Tip

If a subscription you paid for is missing, the account is almost always the cause. Check whether you signed up with a phone number rather than an email address, or with a different email than the one you are signed in with now.

Frequently Asked Questions

Where do I find my receipt or invoice?+
On the "Subscriptions" tab of Purchases & Subscriptions. Each plan card has an "Invoices" section with every paid invoice, its amount and date, and a download link. Channel membership cards have the same section.
How can I confirm my subscription purchase was successful?+
Click your Avatar, select "Purchases & Subscriptions", and stay on the "Subscriptions" tab. A successful purchase appears under "Current Subscriptions" with an "Active" status.
Why can't I find my subscription in my account?+
You are probably signed in with a different account than the one used for the purchase. Subscriptions and purchases are tied to the purchasing account — sign out and sign back in with the email address or phone number used at checkout.
Where do I see my movie purchases and rentals?+
On the "Purchases" tab. Each item is marked Purchased or Rented, with either "Lifetime Access" or the date access runs until.
What if I still cannot find a transaction?+
Contact Customer Service. Have the account you believe was charged, and the date and amount of the charge from your bank or payment account statement, ready so they can trace it.
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