How to unsubscribe from marketing emails?
Open a newsletter email from [email protected] and click the "unsubscribe here" link at the top of the email, then confirm on the page that opens. Note: the newsletter and a paid GJW Premium subscription are completely separate — unsubscribing from emails does NOT cancel paid billing.
To stop the newsletter and other marketing emails, use the "unsubscribe here" link inside any newsletter email — in Gan Jing World newsletters it appears at the top of the email rather than the bottom — and confirm on the page that opens. It can take a short while for the last already-queued emails to stop. If the link doesn't work or emails continue, contact Customer Service and ask to be removed from the email list; agents can remove addresses manually. If what you actually want is to stop charges, that is a different action: cancel the paid plan under avatar → "Purchases & Subscriptions".
- 1
Open a newsletter email
Find any newsletter email in your inbox — the sender is [email protected].
- 2
Click the unsubscribe link
Click the "unsubscribe here" link. In Gan Jing World newsletters it appears at the TOP of the email — many senders put it at the bottom, so look up top first.
- 3
Confirm on the page that opens
Complete the confirmation on the page that opens. It can take a short while for the last already-queued emails to stop arriving.
The email newsletter and a paid GJW Premium subscription are completely separate. Unsubscribing from emails does NOT cancel paid billing, and canceling a paid plan does NOT stop the newsletter.
Transactional vs marketing emails#
- Under the Terms of Use, users agree to receive transactional and promotional emails, but can unsubscribe from marketing at any time via the unsubscribe link.
- Transactional emails — receipts ("Your receipt from Ganjingworld Corporation"), verification codes, and failed-payment notices — are tied to account activity, not marketing, and cannot be opted out of while you have an account or subscription.
If the unsubscribe link doesn't work#
If the link doesn't work or emails continue after unsubscribing, contact Customer Service and ask to be removed from the email list — agents can remove addresses manually.
Want to stop charges instead?#
If what you actually want is to stop your card being charged, that is a different action: click your avatar → "Purchases & Subscriptions" and cancel the plan. See "How to cancel GJW+" for the full steps.