Why can't I watch paid content after subscribing?

If you subscribed to GJW Premium but paid content is locked, or you still see ads, the fix is almost always one of the causes below. Work through them in order — the first one resolves the vast majority of cases.

You're signed in to a different account (most common)#

A subscription applies only to the account that purchased it. Under the Paid Service Terms, "Your purchase of a Paid Service will apply solely to the account you were using when you purchased the Paid Service."

Many people have several sign-in identities — email and password, phone number, Continue with Google, Continue with Apple. Signing in with the same email but a different method can land you in a different account that shows no subscription.

• Sign out, then sign back in with the exact email AND sign-in method you used at purchase. If you're not sure which method you used, try each one.
• Identify the purchasing account from the payment receipt or subscription confirmation email sent by Gan Jing World — the inbox that received it belongs to the purchasing account.
• Verify what the account you're currently signed in to has: open the "Purchases & Subscriptions" page (ganjingworld.com/me/premium_subscription) and check the "Subscriptions" tab, which shows your current subscriptions and their status.

Your plan doesn't include that content#

• The Ad-Free plan removes video ads only. It does NOT include GJW+ or Gan Jing Kids movies and shows. To watch those, use "Change Plan" on the plans page to move to GJW+ Basic or GJW+ Gold (No Ads).
• GJW+ Basic includes GJW+ movies and shows, Vip exclusive programs, and Gan Jing Kids — but NOT the video ad-free experience, which is why subscribers on it still see ads on regular videos. That comes with GJW+ Gold (No Ads).
• Member-only (channel membership) videos are not included in any GJW Premium plan. They require joining that creator's channel membership separately.
• Titles marked "Buy or Rent" are separate purchases and are not included in any GJW Premium plan.
• Some titles are unavailable in certain regions due to licensing, even on a plan that would otherwise include them.

Still seeing ads after subscribing to an ad-free plan#

• Confirm your plan is GJW+ Gold (No Ads) or Ad-Free — GJW+ Basic does not remove video ads.
• Otherwise this is usually the wrong-account problem above. Sign out and back in with the purchasing account on EACH device you use — the subscription only applies where you're signed in to the purchasing account.
• On a TV app, sign in on the TV app too (see the guide on how to watch on TV).

Gift subscription won't redeem#

Gift subscriptions can only be redeemed by accounts that do not currently have an active subscription. Sign up for a Gan Jing World account or log in, then use the link in the gift email to redeem.

If the account already has a plan, redeem the gift on a different account or wait until the current subscription ends.

You subscribed through the iOS app#

A subscription purchased inside the Gan Jing World iOS app is billed by the Apple App Store and cannot be managed on the website. It still unlocks content wherever you sign in with that Gan Jing World account — so check you are using the same account on the web.

To change or cancel it, open Settings on your iOS device, tap your Apple ID, tap Subscriptions, then select the subscription.

Still need help?#

If none of the above resolves it, contact Customer Service and include (a) the email of the account you're signed in to, and (b) the receipt email or the last 4 digits of the card plus the charge date. With those details, support can locate the purchasing account quickly.