How to cancel GJW+?
- 1
Sign in to your subscription account
Log in at www.ganjingworld.com using the same email address or phone number and the same sign-in method you used when purchasing the subscription. If you sign in with a different account, your plan and the cancel button will not be visible.
- 2
Open Purchases & Subscriptions
Click the avatar icon in the upper right corner of the homepage, then select "Purchases & Subscriptions". You can also go directly to https://www.ganjingworld.com/me/premium_subscription.
- 3
Find your plan on the Subscriptions tab
Open the "Subscriptions" tab. Your plan appears under "Current Subscriptions" with its status, billing cycle, and next billing date.
- 4
Click Cancel Subscription
Click "Cancel Subscription" on the plan card. A cancellation page opens, which may show a retention offer and a short cancellation survey.
- 5
Confirm the cancellation
On the "Review your cancel date" section, keep the cancel option selected and click the confirm button, which is labeled "Cancel on" plus today's date. Choosing "Continue your membership" instead keeps the subscription running. A confirmation page then tells you the date your subscription will end.
- 6
Verify the cancellation
Go back to the Subscriptions tab. The plan should now show the status "Cancelled" with a "Benefits end" date, and the button on the card becomes "Resume Subscription". Your membership stays active until that date.
Canceling stops future billing only — your membership continues until the current membership term expires, and you can keep watching until then.
Canceling from a phone or tablet#
The cancellation flow lives on the website, so the reliable route from any device is a browser:
- Open https://www.ganjingworld.com/me/premium_subscription
- Sign in with the account that purchased the subscription.
- Follow the steps above.
A full-screen browser on a computer is the easiest place to do it.
Subscriptions billed by Apple#
If your subscription was purchased through the Apple App Store, that store handles the billing and Gan Jing World cannot cancel it for you. Subscriptions purchased in the Android app are billed like website purchases — cancel them with the steps above.
On the Subscriptions tab such a plan shows a "Manage" link instead of a cancel button, which opens the store's own instructions. Cancel it there:
- Apple App Store: open the Settings app on your iOS device, tap your Apple ID at the top of the screen, tap Subscriptions, then select your subscription to manage or cancel it. Apple's guide: https://support.apple.com/en-ca/HT202039
If you cannot find your subscription in the store's list, make sure you are signed in with the same Apple ID used to purchase it. After canceling, the store shows the end date of your current term — you can keep watching GJW+ content until then.
If a renewal payment failed#
When an automatic renewal cannot be charged, the plan is marked "Past Due" and you are asked to supply new payment information. If no working payment method is provided, the subscription is canceled. To stop renewal reminders right away, cancel the subscription yourself using the steps above.
Replacing your payment card does not stop the subscription, and deleting your account does not cancel billing either — Gan Jing World asks you to cancel any active subscription before requesting account deletion, because it otherwise keeps renewing. To stop future charges, always cancel the subscription itself.