Contact Support
Reach Gan Jing World Customer Service through the feedback or help entry in the app or on the website, or through the Help Center at https://help.ganjingworld.com/hc/en-us/requests/new. Including your device type, operating system, whether the issue happens in the app or on the web, your browser, and screenshots or a screen recording will speed up the resolution.
You can contact Gan Jing World Customer Service through the feedback/help entry in the app or on the website, or through the Help Center at https://help.ganjingworld.com/hc/en-us/requests/new. To get your issue resolved faster, describe the problem clearly — including the steps that lead to it — and attach screenshots or a screen recording if possible. It also helps to mention your device type (Mac, Windows, iOS, or Android), your operating system version, whether the problem occurs in the mobile app or on the web, and, if on the web, which browser you use. For billing questions, include the receipt email (titled "Your receipt from Ganjingworld Corporation #..."), or the last 4 digits of the payment card and the charge date. Some topics have dedicated addresses: [email protected] for copyright and DMCA matters, and [email protected] for donation inquiries.
How to reach Customer Service#
- Use the feedback or help entry in the GJW app or on the website — the Customer Service team replies by email.
- Submit a request through the Help Center (https://help.ganjingworld.com/hc/en-us/requests/new), attaching the receipt or newsletter you want investigated.
- Copyright and DMCA questions: copyright@ganjingworld.com.
- Donation (Support Us) inquiries: supportus@ganjingworld.com.
- Advertising and business inquiries: advertising@ganjingworld.com or business@ganjingworld.com.
Details that speed up resolution#
Customer Service can help fastest when the team can reproduce the problem on their side. When you write in, try to include:
- Device type (for example Mac, Windows, iOS, or Android).
- Operating system version (for example Windows 11, macOS, iOS 16, Android 13).
- Whether the issue occurs in the mobile app or on the web.
- If on the web: which browser (for example Chrome, Safari, Firefox, Edge, or Gan Jing Browser).
- A clear description of the issue and the steps leading to it — with screenshots or a video recording if possible.
- Your account email address; for billing issues, the receipt email or the last 4 digits of the card and the charge date.
Before reporting a playback or loading problem, make sure the GJW app, your browser, and your device's operating system are up to date, and try restarting the browser or switching to a different one (such as Chrome, Safari, or Gan Jing) — this resolves many client-side issues.