How to manage subscriptions and purchases?
Steps to manage purchases and subscriptions#
- 1
Sign in to your account
Go to www.ganjingworld.com/me/premium_subscription and sign in with the same account (email address or phone number) you used when subscribing or purchasing. Subscriptions and purchases are tied to the purchasing account, so they will not appear if you sign in with a different account.
- 2
Open Purchases & Subscriptions
After signing in, the "Purchases & Subscriptions" page should appear. If it doesn't, click your account photo in the top-right corner and select "Memberships & Purchases" from the dropdown menu.
- 3
Pick the right option you want to see
The page opens on "Subscriptions" (your GJW+ plans). Click the "Channel Memberships" tab for memberships to individual creators, "Purchases" for one-time purchases and rentals, "Gifts" for gift subscriptions, "Cheer Gifts" for gifts sent during livestreams, and "Your Support" for your donations.
- 4
Manage your payment information
Open "Payments & Settings", then click "Manage Payment Method" to open the billing portal, where your payment information is stored and updated. You can also view payment history and download invoices.
- 5
Upgrade, cancel or resume a subscription
To upgrade from a monthly to a yearly plan, click "Switch to Yearly" on your monthly plan card. To change from GJW+ Basic to GJW+ Gold (No Ads), click "Change plan" on the plans page (see How to change or upgrade your plan?). To cancel, find the plan under "Current Subscriptions" on the "Subscriptions" tab, click "Cancel Subscription", then follow the cancellation steps. The plan stays active until the current period ends; it is then marked "Cancelled" and shows a "Resume Subscription" button you can use to reactivate it.
What each tab holds#
- Subscriptions — your GJW+ plans, split into Current Subscriptions and Expired Subscriptions, with billing cycle, next billing date and downloadable invoices.
- Channel Memberships — your subscriptions to individual creators.
- Gifts — gift subscriptions you bought, with the recipient and status.
- Cheer Gifts — cheer gifts sent during livestreams.
- Purchases — one-time purchases and rentals, marked Purchased or Rented with the access period.
- Your Support — your donations to Gan Jing World.
- Payments & Settings — "Manage Payment Method" to access the billing portal.
A plan billed by Apple shows a "Manage" link instead of Cancel or Resume — it opens Apple's own subscription page, which is where those subscriptions have to be changed.