Gan Jing World
Gan Jing World Guide
Subscriptions · Policy

What is the GJW+ refund policy?

Policy
GJW+Subscriptions

GJW+ subscriptions are recurring payments: they renew automatically at the end of each billing term and can be canceled at any time.

According to the Paid Service Terms, all payments for Paid Services are final and not refundable or exchangeable, except where the Paid Service is defective, or as required by applicable law.

For full details, see the "3. Cancellations and Refunds" section of the Paid Service Terms of Service at https://www.ganjingworld.com/paid-service-terms.

What is not refunded#

  • Remaining days in your current billing period after you cancel — the cancellation takes effect at the end of the period, and no refund or credit is given for the days you do not use.
  • Unused or partially used Paid Services generally — no refunds or credits are provided.
  • Partial subscription periods, including when certain features or benefits are modified or discontinued.
  • Price differences after a price reduction or a promotional offer — there is no price protection.

Exceptions in the Terms#

  • The Paid Service is defective, or a refund is required by applicable law.
  • Videos or features related to your purchases or rentals become inaccessible — you may be eligible for a refund. If one is granted, access to that content is removed.
  • Rentals: if content is removed or becomes unavailable during your rental period, you are entitled to a refund or a reasonable replacement.
  • Purchases: if content becomes removed or unavailable during the first five years after purchase, you are entitled to a pro rata refund or a reasonable replacement.

How refunds are processed#

An approved refund is returned to the original payment method used for the purchase. How long it takes to appear on your statement depends on your bank or card provider. If a refund is granted for content, access to that content or paid service is removed.

Avoiding unwanted renewal charges#

If you do not want your subscription to renew, cancel it before your current term expires:

  • Sign in to the account used to purchase the subscription.
  • Click your avatar in the upper right corner and select "Purchases & Subscriptions".
  • Click "Cancel Subscription" on your plan, then confirm on the cancellation page.

You can also use the direct link https://www.ganjingworld.com/me/premium_subscription. Canceling stops future billing, and you keep access until the end of the current term.

Info

If you believe your situation qualifies for an exception, contact Customer Service through the Help Center at https://help.ganjingworld.com/hc with your billing details — the invoices for your plan can be viewed and downloaded from the "Invoices" section of the Subscriptions tab.

Frequently Asked Questions

Are GJW+ auto-renewal charges refundable?+
Generally no. Subscriptions renew automatically, and under the Paid Service Terms all payments for Paid Services are final. To avoid being charged, cancel your subscription before the current term expires — you keep access until the end of the term.
Can I get a refund for unused or partially used subscription time?+
No. The Paid Service Terms state that there are no refunds or credits for any unused or partially used Paid Service, and none for remaining days in your current billing period.
What if I can't access content I paid for?+
The Paid Service Terms say that if videos or features related to your Gan Jing World purchases or rentals become inaccessible, you may be eligible for a refund. If a refund is granted, access to that content or paid service is removed.
Where is a refund sent?+
An approved refund is returned to the original payment method used for the purchase. The exact timing depends on your bank or card provider.
I'm a consumer in the EU or UK — do I have a right of withdrawal?+
Yes. Under the Paid Service Terms, consumers in an EU Member State or the United Kingdom have 14 days after purchase to withdraw from the contract for any reason. If you paid on the website, you exercise it by following the instructions for canceling your contract and requesting a refund.
I'm in Taiwan — do I have the same withdrawal right?+
No. The Paid Service Terms state that for consumers in Taiwan, the subscription commences immediately on the purchase date and the online services are treated as fully performed once begun. You can still cancel at any time, but you will not receive a refund or credit for the remaining days of the current period.
The price dropped after I subscribed. Can I get the difference back?+
No. The Paid Service Terms state that Gan Jing World does not provide price protection or refunds in the event of a price reduction or promotional offering. If you do not agree with a price increase, you can cancel before it takes effect.
What happens to a movie I bought if it is removed?+
For rentals, if content is removed or becomes unavailable during your rental period you are entitled to a refund or a reasonable replacement. For purchased content, if it becomes removed or unavailable during the first five years after your purchase, you are entitled to a pro rata refund or a reasonable replacement.
PreviousHow to resume a canceled subscription?
Last updated: