How to fix login issues?
Most login problems can be fixed by resetting your password from the sign-in page (click "Forgot password?", then "Send" to receive a verification code), updating the app, or clearing your browser cache. If you signed up with Google or Apple, sign in with the matching "Continue with Google" or "Continue with Apple" button instead of a password.
Start with the basics: if you use the app, update it to the latest version and make sure your device's operating system is up to date; if you use the website, clear your browser's cache or try a different browser such as Safari, Chrome, or the Gan Jing browser. If you have forgotten your password, reset it from the sign-in page via "Forgot password?" and the emailed verification code. If you originally registered with a Google or Apple account, use the matching "Continue with" button — those accounts have no password to enter.
First things to try#
- App: update the Gan Jing World app to the latest version and make sure your device's operating system is up to date — this often resolves login issues.
- Website: clear your browser's cache, or try a different browser such as Safari, Chrome, or the Gan Jing browser.
You forgot your password#
- Open the sign-in page at https://www.ganjing.com/signin and enter your account email address, then click "Continue".
- Click "Forgot password?", then click "Send" to receive a verification code by email.
- Enter the verification code, then set a new password and keep it somewhere safe.
You didn't receive the verification code#
- You may have to wait a few minutes for the email to arrive.
- Check your Spam or Junk folders, or search for "verification code" in your All Mail folder — the email sometimes lands in Promotions, News, or Social tabs too.
- Each verification code is valid for 30 minutes. If it has expired, request a new one.
- If registration keeps failing, try again at https://www.ganjing.com/signup.
- A Gmail address is recommended when registering. mail.com addresses may occasionally be flagged by the system as unverified, which can cause login or verification issues.
You're completing registration#
To complete registration, enter the verification code in the input field on the sign-up page. You can also create an account with "Continue with Google" or "Continue with Apple" — these methods require no verification code or password setup.
You signed up with Google, Facebook, or Apple#
- If you registered with a Google or Apple account without setting a password, sign in by clicking "Continue with Google" or "Continue with Apple".
- Signing in with a Facebook account has been discontinued. Sign in with your Facebook account's email address instead: click "Forgot password?", set a new password, and use it to access your original Gan Jing World account.
You have more than one account (or a passwordless account)#
One email address can register only one account, and a passwordless account counts as a separate account.
To switch accounts:
- Click your profile picture in the upper-right corner.
- Select "Sign out" — the last option in the list.
- Click "Sign in" and choose the sign-in method for the account you want to use.
You forgot which email you signed up with#
Try signing in with the different email addresses you may have used. For security reasons, Customer Service cannot disclose account details.
Still need help? Contact Customer Service through the feedback/help entry. Including your login method (for example "Continue with Google" or email and password), the steps you took, any error message, screenshots or a screen recording, and whether you use a VPN will speed things up.