Stuck in a subscription? CT's new 'Click to Cancel' law can help

News 12
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Jul 17, 2026
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Are you stuck in a subscription you can't cancel?
Well, Connecticut has a new click-to-cancel law that makes it a lot easier.
News 12 Connecticut's John Craven shows us how it works.
Open up the App Store and it's easy to sign up for a subscription.
But canceling it is a whole lot harder.
Until now.
Connecticut's new click-to-cancel law is now in effect.
This law essentially makes it just as easy to cancel as it is to sign up for these subscriptions.
State leaders want to get the word out.
When you sign up for a subscription, the terms must be clear up front.
Before it auto-renews, you'll get a reminder.
Canceling must be as easy as one click or phone call.
And businesses have one day to respond.
When you sign up for a gym membership, but in order to cancel that gym membership,
you have to send a certified letter to somebody in Pennsylvania three times over in order to cancel it.
Critics argue it's Congress' job to regulate subscriptions.
We're no longer waiting for Congress. We have abandoned that many years ago.
Violators face a $5,000 fine for each violation.
If you don't follow the terms of this law, we're going to come after you.
And you can even use your phone to file a complaint.
Just open our News 12 app and click on this story.
John Craven, News 12 Connecticut.
