Questions linger in Dallas missing mail case

In September, Sean Rapp brought us a report on boxes and boxes of missing mail found at someone's home and that showed up on social media. Sean was contacted by a woman who saw her family name on some of that missing mail, and now others have reached out with the same complaint. Can you imagine? Sean's in studio with an update. Sean. Yeah, two Postal Service customers who don't live near each other, but their mail comes out of the same substation, and both still waiting for answers from USPS agents. I haven't received a phone call or an email, nothing, nothing, just in the dark. How does that make you feel? Frustrated. Jessica Amador has been feeling frustrated since she saw a social media post with mail that should have been delivered to her house and a lot of other houses in boxes in someone's home. That was early September. She contacted the Postal Service. We contacted the Postal Service. She says she's not heard a word. These are people that we depend on to drop off, you know, our stuff, our mail, our information. And for us not to get, for me not to know anything, it's just, it's frustrating. We sent a second email to the United States Postal Service Office of Inspector General Friday and got an email statement that says in part, Because this investigation remains active, the OIG cannot release additional case-specific information at this time. However, any mail recovered during the investigation was processed and delivered to the intended postal customers. Jessica Amador says her family has not received any of their missing mail or heard from the agent assigned to the case. And this is a big thing. And for them not to say anything, it's just like... How much are you going to do? How long is this going to go on? When I watched the news clip, I was like, oh my gosh, this is happening to me. And it happened again. Andia Rogers saw our report with Jessica Amador back in September. She too had missing mail, but didn't reach out to us until this week after mail turned up missing more times. Rogers used the USPS app to file her missing mail complaints. He sent me an automated email saying we've generated a case, this is your case number, things of that nature, never. And I requested that someone, because I did it twice, because this happened multiple times, but requested that someone reach out to me via phone and email, that never happened. So how frustrating is it for you to not hear any word about Whether your mail complaint is being investigated? Well, it is frustrating because once you take those action steps of what you know to do and then what you've been instructed to do and you do it and, you know, there's no follow-up, you know, it can be frustrating. So, Andy Rogers, even using the U.S. Postal Service app, has not heard back. The Postal Service Office of Inspector General tells me it takes every report of mail theft seriously. Seems like the principal problem, though, is that people aren't hearing back from agents assigned to work their cases, and that causing as much frustration as the missing mail. Totally get that. Not being heard, right? Not being kept informed, yeah. All right, John, thank you. All right.