Air Conditioning Companies Accused of Violating Anti-Trust Laws and Colluding to Inflate Prices

Air conditioning company, at least here in the U.S., has your best interest in mind. What brings this topic to discussion is a Michigan court case and antitrust class action lawsuit filed against almost every American company for colluding to raise prices post-COVID, at least immediately right after. And it just brings a topic to mind that I've been screaming a lot about lately. And that's whether or not these companies really have our best interests in mind to begin with. And I'll say that, for example, this high SEER rating that we've been touting for all these years, at least the last 15, and charging a lot of money for, well, they don't even really tell you what the SEER rating actually means. It only covers a five-month cooling span. so if your heat pump doesn't do well when it's cold and it needs heat strips and starts pulling 60 80 amps yeah well that's not covered in your SEER rating but they don't tell you that let's talk about hey guys it is good to be back and look we are joined by our buddy Riley he um actually his mama is outside watering plants right now and he can't see through the window But, you know, she's out there. So, yeah. None of the intro is a teaser. All of that is real. There is a class action lawsuit, and I took a picture of some of the information so I could try to remember it. On March of this year, a federal court in Michigan, if I'm not mistaken, moved forward with a class action lawsuit. I think it's called Byrd versus Bosch. And it involves basically all the big names in HVAC. In just a minute, he'll try to open the door. I mean, everybody. Trane, Carrier, Rheem, Lennox, Bosch, Daikin, Aeon, and there might be a couple more. But basically, all the big players in the United States. And if you read about it, I tried to leave a link in the description if you're watching this on YouTube. To an article that breaks everything down and describes everything in more detail than I'm going to be able to go into. So basically it's accusing them of using public methods, private meetings, and a new app that was developed, if it's still even in use, by AHRI to share information. And they're being accused of using that. And coordinating with each other to raise prices. And it goes into more detail in the article. I'm going to show you the vehicle and the Basically, they're all saying, you know, we weren't coordinating. It was based on supply chain problems. But they would use specifically the publication, ACHR, the magazine, the air conditioning magazine. Forgive me if I've got it wrong. One second, I'm trying to get the name of it. In fact, they used to send me publications, but they were publicizing in advance their price increases as late as 2024, and within days, other companies were copying the very same price increase, so like 6% or whatever it was, and they're being accused of using that to advertise to their competitors, hey, we're going to raise prices, why don't y'all do the same? And they did. So that's what they're being accused of and if you think about it, you know their prices never did come back down when supply chain issues got better. They didn't. The prices just go up and supply and demand, I mean if you just look at like the price of eggs, if they start killing chickens because of bird flu, the price of eggs go up. Well after a while they come back down. That never happened with HVAC equipment. Never. It never happened. In fact, Pre-COVID, my prices for my distributor would go up maybe once a year. We would know it was coming, and once a year, prices would go up a predetermined amount. Starting COVID, the prices started going up like every quarter, and it hasn't stopped. I mean, they're just constantly going up, and I know I'm not the only one to notice this. Federal courts in Michigan are paying attention. Feel free to elaborate. I'm reading a comment here. Yeah, Carrier getting on my nerves now. I got to tell you, this court case just kind of verifies for me something I've been feeling all along, especially, and I kind of briefly touched on this in the intro. We use SEER ratings to communicate to our customers the efficiency of of the equipment. Now, if you will Google what SEER rating actually means and what it covers, SEER rating describes the efficiency of the cooling part of a piece of equipment for a five-month cooling period. That's it. Now, down here, we have a heat pump state. So if you don't have gas heat, you probably got a heat pump, which means the SEER rating on your heat pump has nothing to do with the heating season whatsoever. Nothing. In fact, gas furnaces have their own rating, but we're constantly selling these high SEER systems that still need heat strips, which means it might be efficient during the summer, but that doesn't affect the fact that it's using 15 kW during the winter and the SEER rating or efficiency of the system would be much, much lower. That's on purpose. That's on purpose. They don't want to include a year-long efficiency rating. They do not, and they don't advertise it, and they don't tell the customers that, hey, this 19 SEER equipment is just based on a five-month period during the summer. They do not tell them that. It just seems purposely deceptive, in my opinion. I do understand that in northern climates, Most heat pumps do need heat strips, even though that some are being produced now that don't need heat strips, and they are many times more efficient than the heat pumps that do need heat strips, even though they have a similar SEER rating. I mean, it's very confusing. It's confusing to the customer, and when I try to describe it to him without having an An efficiency rating that covers the whole year. Yeah, you just basically have to describe to them, hey, when your heat strips come on, yeah, it starts pulling 40 to 60 more amps with this new equipment. That never happens. It's the whole SEER rating thing in this new lawsuit. I just feel like these companies and. I mentioned the ones, the big ones, Trane, Carrier, Rheem, Lennox, Bosch, Daikin, and Aeon are all being accused of doing the same thing. Basically, price fixing post-COVID. I mean, the article I read covers all the way up to like 2024. No. Okay, I'm reading another comment. I'm not trying to get you to switch to ACIQ. In fact... The article that really set me on fire, like I said, there's a link in the description to the article, I think it was ACHR News was the first one that published the article that I saw, and in fact, ACHR is part of the lawsuit. Basically, they were the sole means of public communication of scheduled price increases that these companies used. So they are mentioned in this lawsuit, but no, I'm not trying to get people to switch to ACIQ. I just feel like customers and contractors, this whole price fixing thing, if it's true, we've all been taken to the cleaners, especially our customers. I mean, I'll give you an example. I changed a four ton system last week, 13 years ago. Yes, my prices were cheaper, but I charged $3,800 full installation of a four-ton system with 15 kW. This last one we put in, which I had to change out for the exact same reason, the evaporator hole started leaking, and the repair was more expensive than the original install was. So we changed it out, got one with a warranty, and the install was nearly... Not three times, close to three times the amount of the install that I did three years earlier. Y'all forgive me if that camera's moving around. I do not know how to stop it. But I mean, you're talking about a 250% price increase in a period of, what, five, six years? That way outpaces inflation of anything else around, except maybe cars. But not even that. I mean, that is fast, really fast inflation. And they're being accused of not basing it on reality, saying that supply chain issues and shortage of materials and stuff that were caused during COVID were the reason for the price increases. Basically, the federal courts are saying that's BS. And everybody, the only few, there's only a few of them that have put out statements on, and they're basically saying that is not correct, that they vigorously defend themselves against the accusations and they're committed to providing quality to their customers or whatever. All of them are saying that. But I felt like y'all need to know about this lawsuit. And... Customers, contractors, technicians, we all need to know about this because if a federal court has enough information to allow charges to move forward or the suit to move forward, there's got to be some more meat on the bone than just throwing sticks at somebody. There's some there there to it or else the federal courts would have, a judge wouldn't allow that you move forward. Let me see, somebody just bought the three ton ACRQ Extreme. one does not need heat strips and it should have the same efficiency rating if you're here in the south or man you can go as far north as Ohio with one of those things and not need heat strips should have a similar efficiency rating in the winter that it does in the summer unlike many of the others let's see I'm in Atlanta you think ACRQ will have competitive pricing yes in fact ACRQ has has a warehouse Just north of Atlanta, I think. It's like four hours from here. I'm trying in Calhoun. I think that's where it is. So you would have better access to their equipment than I do. Everything I have, I have to have shipped in. And I did bring up the fact of the high efficiency heat pumps that have been sold in this country for the last at least 15 years. Let's go back 15 years because I've been in business like 16. And many of the big name brands have been selling these super high efficiency systems and touting how much money they're going to save. Well, that efficiency is only based on a five month period of the cooling season. It has nothing to do with the season when we actually fire up the heat. So if your heat pump is less efficient during the winter and has to fire up electric heat Just to keep up. Yeah, there's more to it. They don't tell you that. That's not part of this efficiency rating that they're selling you for $15,000 or $20,000, however much it is. Not only that, I mentioned this to one of the tech guys that was at my most recent distributor. I said, man, they complained to me that I was not buying their high efficiency systems. And this is before I switched to ACIQ. And I said, yeah, because they still need heat strips. I mean, to me, that's not efficient at all. Not in any way, shape or form is a system that needs heat strips or, for example, fuel oil. That's not efficient. Not no way. And they literally told me, yeah, but the customer don't care about that. Yes, I was told that to my face, person to person by the representative, a representative, Actually, a... technical advisor or like if you call him for technical help he's a one of the people that talks about that but still he would have more knowledge about what the thinking is behind that company than I would and he said um yeah customers don't really care about that and I felt like they were crazy absolutely crazy. I live in a state where we're subsidizing these data centers so So that they can... operate in our state electrically. We're subsidizing them. So we're having to pay higher electric bills just so these data centers can be here. And to think that the people around here don't care about their electric bill when they're protesting what's happening. To me, that is insane. Absolutely insane. Because people do care about their electric bill. They care about Very much. Okay, um... At Heating Guy 667, if you're watching this on YouTube, and it looks like you are, in the description I posted a link to an article about this lawsuit. I hope it's still there. Let me see if I can find it. I do have another device going here. Alright, if you click on more, actually I do not see it. I thought I had included a link. Go to Google, and I'll try to put it in there after I publish. Go to Google and just Google Michigan lawsuit against air conditioning companies, antitrust, class action, and it'll pull up. There are multiple articles about it. If you try to click on the one from ACHR, they're going to ask for your email or something like that. So, um... Forgive me, I'm getting some texts. So, there are other good articles about this that go into detail about what was happening. The suit that went forward actually just happened last month in March. All right, he said close the chat part. All right, let me see. Okay, he's saying the link is there. All right, so hopefully it's there. Sure. I, um... So hopefully the link is there. I did try to put a link in the description of this so that y'all can click on it. And there you go. Maybe that's who's texting me. Okay, so it is there. The link is there in the description that is to this article. And like I said, there is an article about this in ACHR if y'all have your email registered with them. And... I do not. So every time I tried to read the article on ACHR, they were asking for my email. So I put a link to something else that wasn't asking for my email. So y'all click on it and read it. All right, let's read one of these comments. I went to a class and they were getting rid of 80% furnaces by 2028. We'll definitely need 120 volts with no heat strip air handlers soon. So venting will be difficult to convert to 90%. Okay, when the recent... One of the most recent efficiency standards came into place. The northern part of the country had to move to 90% furnaces and the SEER rating in the south had to go from like 13 to 14 or something like that for heat pumps. We've known that the 90% will eventually get here. It does cause some challenges when you're re-piping the vents or bringing in makeup air. I have actually seen in some cases where people have used the old flue pipe and vented the PVC through the top of it. And yeah, if you don't have access to a furnace that's in an attic and you can just go right through the ceiling, sometimes it can be challenging. New construction, you don't really worry about that, but refitting new houses that have an An old furnace and maybe a double wall flue pipe. Yeah, the good thing that I have seen at least in some of the northern installations, all the ones I've done have been in that I've worked on have vented through the roof. It looks like you can vent these out the side of the house. And with the current 80% efficiency ones here in Georgia, that that wouldn't pass inspection if you have a furnace under the house and you just vent it out the side of the house and maybe have a three foot flue pipe. Mm-hmm. Even though that's basically doing the exact same thing as a package unit, no, you cannot do that in Georgia, but you might be able to do that with the 90%. All right, here's car guy. A 30-year-old R22 5-ton package, working good, but electric bill high. How much cost saving would be expected from a new unit? Is it a heat pump? Gas? Yes. Um. If you... can get a heat pump that don't need heat strips that has the reheat capabilities in the winter you would save a lot of money um noticeably on your electric bill especially depending on where you live where i live depending on house construction you know somebody might not need heat strips with the current heat pumps um but you got to have okay it's gas If you continue with gas and you just get another... Straight cool gas package unit, it would take a while to regain the money you would spend on high efficiency. I read an article one time, largely because it was based on heat pumps and it included electric heat, that the extra money spent on really high efficiency systems would take up to 10 years to recoup in the energy savings that... people gain from having the high efficiency systems and that's partially because the efficiency rating does not include the season when we use heat strips so um it seems completely unfair to me that a company that makes a heat pump that doesn't need heat strips has the same SEER rating as an air conditioning company that produces a heat pump that does need heat strips Completely different. Completely different efficiency on those two systems, but they have the same SEER rating. So, yeah, the SEER rating literally stands for Seasonal Energy Efficiency Ratio, and that season is summer, and specifically five months of the cooling season or when it's warm, and it doesn't even tell you which months. I think they just need to pick five months when it is running. And it might not be the peak, the hottest months of the year. I mean, I don't know that. Yeah, I just see it. Everything seems kind of shady about everything else concerning that SEER rating. So I've got to assume that if it's not spelled out specifically, you've got to question it. I've got a comment here from Ryan. It's not all about saving money, return on investment. Some people buy or want to buy high-efficiency systems for better comfort. I can agree with that to a certain degree, but if you're selling a piece of equipment and charging extra money because it's super high efficiency, you should at least tell them, hey, it ain't efficient in the winter, and nobody's doing that. I'll be honest, I have never installed an inverter system that needed heat strips. I've installed heat strips in some of them. But I have never installed one that needed heat strips. Sold one to a customer not one single time because I feel like it's a waste of money. It is. I mean, your efficiency goes right out the window as soon as those heat strips fire up. Yeah. Y'all forgive me if y'all hear the dogs chew toy. I got to tell you, my dog's name is Riley. He's a Weimaraner. And I go grocery shopping on Sundays. And every time I go grocery shopping, I get him a toy. And he is a food hound, if you know what I'm talking about. And you would think that when I come home, he would jump in the van wanting to go through the food. Nope. He jumps in the van looking for his toy because he knows there's going to be one in the bag somewhere. Every Sunday it is. It's like a little child at Christmas. Every Sunday when I come home from grocery shopping, he's just thrilled because he knows he's getting a toy. Here we go with another comment. I think this is Steve. Dual fuel is the way to go. Where you are possibly, down here a dual fuel is overkill. I've worked on a few of them and yes, I think they're really nice setups, but I mean when it never gets below like 17 degrees and you have the capability of installing a heat pump that can work down to like 0 degrees with no heat strips, there's no reason for a dual fuel. reason. We're getting sidetracked on the dog toys. My dog heard the chew toy and immediately ran outside. Man, I love dogs. I do. Dogs are great. That is unconditional love. They don't care if you've come across somebody else's dog while you're out working and they smell them on you. They are happy to see you. And another comment about the dual fuels. The dual fuel systems are popular in In Alaska. A good thing about the dual fuels is they don't do defrost, at least not the one that I worked on. Wait a minute, there was a package unit that I did that may have used, you know, I'm not even certain about that. I'm not sure it did defrost. We don't work on them very frequently down here, so y'all let me know. Does a dual fuel actually have defrost or does it just cut off the heat pump when it gets to a certain temperature? It seems like you... We just cut off the heat pump when it gets to a certain temperature. That's kind of like on PTAC heat pumps. I have not seen one that does, correct me if I'm wrong, I have not seen one that does defrost. They just cut off the heat pump when it gets to a certain temperature and start using strip heat. Alright, let's try to answer a question here. From Hair Trigger, Curtis, does a unit use the heat strips when it's only in emergency heat? No. I ordered the Xtreme Plus with I think 5k just for backup. Okay, no, the heat strip the heat strips will engage if the set temperature is a big distance from the room temperature. For example, you get up in the morning and you crank up the heat like five degrees away from where the room temperature is, your heat strips are probably going to come on to help it catch up And... If you have heat strips installed, it will probably come on during defrost. Um, There's a way that you can even avoid that. On the board, I think there's a dip switch on those that you can select that the blower turns off when it goes through defrost so that the heat strips don't even come on then. And then the only time they would actually come on is when you crank up the heat on your thermostat like I was describing. All right, this may be an answer to the question I was just asking. You can set the dual units to switch to a certain temperature point, at least the ones I've installed made by a manual. That's kind of like the PTACs around here. I think they're basically designed to operate the same way that once it gets around like 40 degrees and it's not an efficient heat pump anymore, they switch to gas. That avoids defrost, that avoids loss of heat and the customer getting cold. Let me see. I'm trying to follow these comments. They're coming in quick. Here's another question. What do you think about the difference in quality of Goodman versus ACIQ in Galveston, Texas? Need a five-ton unit. Love the idea of buying directly and even piece at a time to avoid financing. That's a hard question to answer because I know that ACIQ uses Goodman to manufacture some of their equipment. Some of the ACIQ is made by Goodman. It depends on what you're buying. The high efficiency heat pumps, I don't, I don't know. I don't know if any of those are made by Goodman at all for ACIQ. The only ones that I have seen have been top discharge like condensers and maybe a package unit. I would have to ask somebody in ACIQ to answer that one. So Well guys, if y'all have not, if y'all are just tuning in, please check out the link that is in the description talking about the lawsuit against American, the big name brands, like seven of the big name American brands, everybody. It's basically being accused of colluding to raise prices all the way up until like 2024 according to this article that I was reading. So please find it in the description. Click on it and read it. It's a good read. It does make you question the motives of these companies. At least it did for me. And I was already questioning the motives of these companies. I felt like the contractor and the customer are not their primary concern. Just my feeling, their primary concern is their shareholders' profit over a good quality product. I mean, why else would you not bring, let's call it the mini-split technology to heat pumps 20 years ago, 15 years ago? The technology's been around forever. Why have we not seen that until now? Starting like five years ago, five or six years ago, in... To see finally, finally, after all of these really high efficiency systems that still need heat strips, companies like Carrier are finally producing or paying somebody else to produce a heat pump that don't need heat strips. After, what, 20 years of selling these systems to people for a fortune? And they're not the only one that's done it. I was a Ruud dealer for a long time, they did it too. But Ruud is, I think they just recently acquired Fujitsu, so I think they have plans to start producing real high efficiency heat pumps that are efficient in winter also. Let me see here, the percentage markup incentivizes people to buy crappier equipment. The percentage markup from... Your distributors, if y'all are contractors or thinking about one day being a contractor, is substantial. It is. The cost of equipment and the markup you're getting, even if you are a loyal customer, you've been with them for years and years and years, you don't buy from anybody else, percentage markup can still be 25 to 30%. And that's a chunk on every piece of equipment. That's a lot. And when you're billing out, For example during the summer I might be doing two three installs a week and that can add up real fast that's four or five thousand dollars worth of markup in just one week. I know it incentivizes a lot of people to buy the cheaper equipment but still it you're still getting markup on that too. I do feel With the equipment I've been installing recently in the last few videos that I'm installing high quality equipment with a true high efficiency rating that includes the winter, not just the summer. I do feel good about it. I feel like I'm doing a good service for my customers and it's just about time that equipment like that has finally made it to the American market. To me it's a crying shame that it took this long. It's like what has to happen to these American manufacturers for them to realize that there's better technology and that their customers actually want it. It takes people jumping ship. That's what it takes. The only way we can vote or send a message to some of these executives up there is with our dollars. Just start buying from somebody else. That's what I did. Let me see, um, some of those messages I was getting, they're long, but, um, from my buddy Jake, if y'all know who I'm talking about, Jake Krause, he, um, he's a good buddy of mine, and I think he's talking about some of the ACIQ stuff, and read his text out, but he's a buddy of mine, and I gave him a preview of what the live was going to be like, and, I'll just have to read those later, but, uh, uh, Of influencers and people that I follow on YouTube and whatnot, Jacob Krause is one of my favorites. Thank you. He's a good guy. And here comes Carlos. How's the marketing campaign doing? Oh, I'm glad you asked. It has been a mixed bag. What he's talking about is I have started using some Facebook marketing. Largely because I can directly target where my money goes and go after the customers that I want to get and It's it's still our shoulder season So it's cut if you don't know what shoulder season it means it's not the high point in our season Nobody's real busy right now. So I have gotten a few calls from the marketing campaign. I just got one a few hours ago So it is working. It's helping me target homeowners and business owners. In fact, I have gotten a total of three calls. One of my calls is a commercial call I'm going to tomorrow. I do not do a whole lot of commercial work, but one of those calls, actually two of them are happening tomorrow, but one of them is a commercial, one of them is residential. It's helping. It's helping fill in the gaps where A lot of my business has been like rental companies, property management companies, and they can give you a chunk of business in one shot, but they can also take it away just like that. And for a small business like mine, depending on a large customer hurts when the property manager changes and you possibly lose the customer through no fault of your own. Or the company gets bought and they just change out all the staff completely and they have their own different ways of doing things. Or they might want to hire their own HVAC guy or something, which is perfectly legal down here. So, yes, I am marketing towards homeowners and business owners in my area. I mean, the Facebook marketing thing. To me is attractive because I can specifically not just target. The people that live in the area where I live or I want to service or the counties or surrounding counties, I can target by zip code. I can target by people who recently bought a home. I can target by people by professional job title, like attorneys or doctors. I can target people who have an older home that's like 10 years old. I mean, all of that can be just laid right in there in... It's pretty, actually it's a little bit spooky about how much information Facebook has about all of their users, and they're selling that information basically to somebody like me. We're going to provide you with the list of people that you want, and you pay us just a little bit, and we'll send the little video you just made to all of them. That's basically what Facebook marketing is. And that's the really the only one that I have tried. There is also like streaming marketing where you do the same thing through a streaming service. I just I haven't learned how to do that yet. I'm just stepping into the Facebook marketing thing and it's working. I mean, if I'm getting two calls for one day in what we call our shoulder season or the slow season. Imagine if I spend the same amount of money and this is what I'm spending and I'm not spending anything right at this moment. I'm spending like $18 a day. I mean, that's really affordable. When you compare it to the other marketing I had experience with in the past, that marketing was on TV on my local channel, which is WALV. And like a 30 second ad on the 6 o'clock news was, we're talking about 10 years ago, was like over $600. And you do that every day for a week or for a month or something. It's like having somebody, an expensive somebody on payroll that doesn't produce anything. So it's much more affordable. And it's effective. Yes. I mean. Like I said, it's a mixed bag because I've only gotten a few calls from it so far, but it's working. I do like the marketing. Okay, a question about the Facebook marketing. I was coached on how to set up Facebook marketing. I did have help, but I do it myself. I didn't pay anybody to do it, but I'm trying real hard not to. I have recently become an ACIQ dealer, and when you do that, they have somebody on staff I'm dedicated to helping you do that and I took advantage of that person. Her name's Nicole. She walked me through it. She taught me how to do it. If I have not have great results, we can go over it with her and I've actually given her access so that she can see my campaigns and stuff. So yes, she helped me and but I do it myself. Basically what I do is like I film a commercial or if I have a short that I think would hit pretty good with customers, all I do is promote it. Or if I did do some commercials with like a 20 second little commercial, I promote a video that I think would do really good. Right now people need preventive maintenances, so I might promote a video, a short. Doing a preventive maintenance and target my audience. But, um... That's some of what I've been doing. But anyway, that's off topic, but very pertinent to what's going on right now. I think there's a lot to learn in the marketing area. Okay, there's a lot for me to learn in the marketing area. Check out the link in the description. Um, there's... If you want to be a dealer, it's in there. Oh, good. There's a lot to learn. When I first got into HVAC, I completely ignored social media. I did. The only thing I may have done is post some pictures on my Google business profile. But other than that, man, I just completely ignored it. And now I am seeing the The leverage I have on my YouTube channel, I can use that a little bit to help me get the customers that I want. By that, I mean, if y'all have seen my videos, some of the places where I go aren't just horrible conditions, terrible places for anybody to live. They're kind of dangerous. So if I can be more selective in my clientele. why not you know it just makes sense it just makes sense especially if you're having to chase your money and that happens to be the case sometimes we all do it even even the big companies around here they all do it um that's just part of running any kind of blue collar service business or really any business that you give credit to your customer 30 days to pay like all these rental companies i do business with I have 30-day terms, and all of them violate those 30-day terms, all of them. I got one that I don't want to completely cut them off because they've given me a lot of business, but at the same time, I do want to get paid on time. They don't even enter my bill until 30 days have passed up, and then it may take, honestly, another 30 days to get the check. Because it's got to get approved. It's got to go through accounting. It's like, okay, yeah, we'll pay him. And then they actually send it to another third party company that actually pays the bill. They tell them, okay, you can pay this vendor. And if you want your payment fast, you can sign up for they just direct deposit into your checking account. But they're going to take a percentage. So I don't allow them to do that. They have to send me a check. And the check may show up, and it may not show up. So, I mean, these are just real things we all go through as business owners. And sometimes if I have to wait 60 days on a payment, it's frustrating. I know that if I harass them and keep on them and say, hey, I need this payment, I'll get paid. So it's hard to complain when you know that you'll eventually get paid. Some of these customers, you don't know that. You don't. Any rental company that you're doing work with, there's, if you're in a town, there's going to be some good ones and there's going to be some bad ones. And you learn to figure out which ones are which real fast, real fast. There have been multiples that I have told to jump off a cliff. I have. In a very polite southern way. I'll give you an example. Down here, if you tell somebody, well bless your precious heart. Hmm. That's an insult. So I might tell them something like that. Well, bless your precious heart. Why don't you get somebody else to do it for you? Um, that that's happened a couple of times. I swear that hits harder than giving them the middle finger or anything like that. And at least it does around here. Anyway, it seems like I've been rambling on for almost an hour. Let me see. Let's do a few more questions. Have I had any issues with damage on shipping from ACIQ? Actually, no. I hope you haven't either. When I get a shipment from ACIQ, they have it wrapped in this like cardboard packing box material. It's completely surrounded by that on a crate and then wrapped with cellophane and I haven't had any problems. Everything I've gotten from him has been on a pallet like that. i haven't had any damage anything knock on wood wherever there's some wood i better watch that i'm gonna get my dog fired up but uh but yeah um the whole point of this video tonight was to talk about that lawsuit that is in the description there's a link to an article in the description and those SEER ratings that to me they are so deceptive they are there is no reason Why a piece of equipment that don't need heat strips should have the same sear rating as a piece of equipment that does need heat strips. It's a whole different league of efficiency when you can have the same kind of efficiency in winter that you do during the summer. Let's go to a comment here. Hello Curtis. Come on. Lovely. Enjoy your videos for years now. Thank Thank you, I do appreciate it. And I assume that means Texas proud. Actually, um... The tech support, I'm reading a question here, how is their tech support? It's actually very good. The tech support guy, I do not feel that he was giving me special treatment. He gave me his personal number and the person who deals with contractors up in Ohio, you can contact them. It's like, hey, I need tech support right away. They're not answering their phone, and they will get in touch with somebody. I've been able to get in touch with tech support on the job within minutes every time I had an issue. And every time I've had an issue, it's been my fault. It's been something that I did wrong, but they are good. And, like, for example, one time the guy that gave me his personal number, he couldn't answer. So I called, I actually googled ACIQ tech support and I had somebody on the phone through that phone number probably within two or three minutes. And that person was also very polite to me. Getting a hold of tech support has been pretty easy. And with this equipment. Just like any of the new equipment, I mean, there's so much high-tech stuff out there. You need tech support. Don't think you're going to know everything about every piece of equipment that you run across because you're not. And, yes, tech support has been available when I need them. This is an odd one. Thanks for the videos. I swear my blood pressure is lower after watching. You're welcome. I enjoy making the videos. I've told many people I started making the YouTube videos because my efforts to teach employees didn't really work and I don't have any children to pass it on to. So I enjoy making them and I'm glad they actually help some people. You're right about the tech support. I'll give you an example. This isn't always the case with Amana Tech Support. Um, but I called Amana Tech Support on one of their communicating air handlers, AVPTC, I think it was. Um, and it took like three hours, and I'm already on the next job. I mean, I've got to talk about something that I was doing three hours earlier with him, and that's not what they want, but they've got to call me back. Let's move to this. Harry, um, thank you. I really do appreciate it. Um, I thought I might, um, thank you. I mean, you don't have to do that, but thank you. I am starting on my YouTube channel. I did kind of like an instructive video about how I started getting customers when I started the business. I'm going to start doing memberships on my YouTube channel and the memberships are going to be focused on videos based on how to run a business. Um... the advice how to do specific things that every business owner needs to learn how to do right now it's just kind of in like beta i've got a few videos in there but my intention is to make more videos specifically based on business advice and if you join and become a member you'll have access to those videos well guys i'm going to go ahead and get back to watching The Mandalorian for the second time. I think I'm preparing myself for the movie coming out this summer. I'm looking forward to it. Thanks for tuning in. Thanks for watching. If y'all enjoy the videos, do like and subscribe. I appreciate it. Thank you, Jimmy. Thank you. I need to start promoting that and producing more videos. The, um... I'm going to start doing that more business-related videos. for members because most people just want to watch repairs and stuff so if y'all are interested in that sign up that encourages me to make more videos about it i'll catch y'all on the next one