AI Grief Is Real: Job Anxiety, Change & the Future of Work | Cassandra Worthy

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Oct 17, 2026
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Video Summary
AI GeneratedThis podcast explores \"AI grief,\" the emotional distress caused by AI's integration into the workforce. Guest Cassandra Worthy discusses transforming fear and job insecurity into resilience through \"Change Enthusiasm.\" The conversation emphasizes acknowledging loss, leveraging irreplaceable human strengths like empathy, and using curiosity to navigate the inevitable technological shift.
Welcome to Making Sense of AI Together,
the podcast that explores how artificial intelligence
is reshaping our everyday lives.
I'm Claudine Wong, journalist and news anchor.
And I'm Lisa Bernard, a former TV journalist now creating AI content
on my Instagram channel, Demystify AI.
Each week, we break down the buzz,
cut through the hype,
and help you make sense of the AI that's becoming part of your world.
And if you liked that intro, yes, AI helped us write it.
We are putting it all to the test.
Welcome, everybody.
All right, so let's talk about this technology that is supposed to
make our lives and our jobs easier, apparently.
But according to this Reuters poll that just came
out, half of the people are more worried
that it's going to take away their job. And I think
a lot of us feel that it's going to cost them
or someone in their household a job. And so even
though, companies here, and this is what we want
to talk about today, companies are like, yes,
we should embrace AI. Yes, you should all use it.
The employees are maybe not so on board with this
quite yet because there's this something called AI grief
that apparently we're all going through.
Yes. So the question is, what are we grieving?
Is it the loss of a job or is it your loss of
purpose, your loss of value when a computer can take your job?
And to help us unpack this
is Cassandra Worthy. Thank you
so much for joining us. Best-selling author,
internationally recognized speaker, and expert on navigating change.
And we are in such a
disrupted time. So much change.
Cassandra, thank you for being here. And if you could first,
let's start us off by defining what is AI grief? AI grief.
Yeah, of course. And thank you so much for having me.
You know, I think about AI grief
as the grief that comes when we are recognizing what we're losing
because of the advent of AI
and the integration of it into every aspect of our lives, right?
Grieving the way that we knew
things to be, the way that we were used to working,
grieving the loss of our co-workers,
and potentially grieving the loss of our own positions.
And I think as grief goes, AI grief
is still two-sided, right?
There is that sense of loss and mourning and sadness because of what we
are losing the way that we used to know and understand life.
But also there's excitement
and joy and celebration of what we knew
and how we can bring that forward and what's to come,
what's possible because of AI. So it's a two-sided coin as I see it.
If you would take us back for a minute and your journey,
because I understand that you've become
sort of an expert in dealing with the emotions of change
because of your own life experience.
If you would just take us back a little bit to how you came
to this point where now AI grief is the 2026 thing we're dealing
with and your prior experience with other change and transition.
Of course.
So I'm a chemical engineer by training,
and I spent 15 years working in corporate.
That time was predominantly spent at Procter & Gamble.
But through that time, I went through two
major multibillion-dollar acquisitions.
And so I really experienced what loss felt like and losing culture
and losing an organization that I thought I was going to retire from.
And I experienced the depth of the emotion that's inspired when you
move through really, really big change in your life and your career.
Those emotions like fear, like frustration, like grief, like anxiety.
And I had a mentor when I was going through my first acquisition
that told me, Cassandra, you have a choice in this moment.
You can either get bitter or you can get better. It's your choice.
it's up to you. You have that agency.
And that awoke something inside of me,
the realization that I always have agency
and the power to choose which direction I go in.
I can't always choose what happens,
what changes introduced, what demands I have,
but I can choose how I experience it.
And so that really started me on a path to this,
you know, creation of what I call change enthusiasm.
It's a three-step mindset that
I now have the honor of teaching all over the world.
And I actually founded a company that
brings this message around
the world called Change Enthusiasm Global. And it's rooted in
the fact that these emotions that we experience,
like grief and anxiety, they're signals. It's
data. It's information. It's wisdom.
And the mindset helps us embrace those emotions, not
ignore, not suppress, not try to avoid them, but see them as data.
Because typically, they're
lighting our path to our greatest opportunity.
And then we have the choice to choose how we show up,
how we use that emotion, how we transform it.
So that's what I have the honor of teaching now.
Is there something that you've learned from where you started?
I like better, not bitter, but bitter creeps in a little bit.
You know, when I always say I'm like people
who have been in a business for a long time
are bitter because they're like, can I not be a master of anything?
Because once you master something,
it just changes and you're like, great.
OK, let's learn something new,
which is easier to do in your 20s than in your 40s or your
50s.
But is there something in this journey
as you've talked to people and kind of examined
in yourself and this idea of change that maybe surprised you or that,
that you've really grown
from, from the, the initial start of Better Not Bitter?
Yeah, I think it's the realization that
yes, better will happen. Yes, better is inevitable.
And that's what I feel is the most surprising part
of me putting this into practice.
And what I see is the most fruitful when I teach it around the
world, that it is indeed a practice. It is a cycle.
So I talk about steps, right? It's a three-step
process, the signal, the opportunity, and the choice.
But once you've made that choice to get
better, something else will happen.
There will be another announcement. There will be another
coworker that just joins the team that you can't stand.
There will be another demand that frustrates
the heck out of you. And that brings you right back to the first step.
So is it sort of manifesting
also? Is there like a manifesting, keeping positive,
seeing opportunities maybe in this
micro case, you know, you learn AI,
you learn AI skills, you become more valuable if you've
lost your job to AI. Yeah.
What I see the power of the practice is that it's not necessarily constant
positivity, but it's a building of your resilience.
And I think about resilience as a muscle.
It has to get ripped and stretched
and torn to get built up over time. And we're going to have
the honor of doing that by going through constant change.
That's what modern day change is. But we
always have a choice on how we face that.
And the more times you practice the change and the
mindset, your resiliency gets better and better and better.
So it's not that you stay positive
all the time, but when the hard times come,
when the fatigue hits, when the bitterness hits,
you know what to do with it.
You know how to transform that bitterness into curiosity
and the questions to ask yourself on how
to maximize the opportunity in front of you.
And I want to drill down on that in just a bit,
but I do want to, like, you know, in a newsroom,
there's all sorts of change how do we use AI how
do we use it responsibly where should it belong
where should it not belong and and then this idea
that that you cannot control and and what are the
terms have you used in here is that like the train
is leaving the station and you just have to decide
if you're going to have a seat on that train
or not but either way the train is leaving and i and
i think it's a framing of that's the helplessness part
of you can't stop this train and then there's
this other part where you're like, but can I get a seat?
But do I feel good about sitting on the
train if I get a seat?
And I think AI is unique because I can see the change discussions that
you might have had over the years with, okay,
you're in a tech industry and tech layoffs,
or you're in, you know, people have divorces
or they have major life events that changes
everything. The thing about AI is that as an entire global community,
we're all going through
this and so it's not like someone
who's not going through it can be like it's going to be fine we're
all in this this like is it going to be fine
or is humanity going to be dead by the year 2030 like
and and so that kind of change makes this kind
of change quotient of of this journey for all of us
I think unique because I don't you can help people
but as we're trying to support each other it's
like we're all in the same pit trying to help each other out
of it well no one knows what next year
looks like no one knows what next week looks like there's
no precedent yeah so how do you manage
like a mass room of people
who are all worried about the same thing as opposed to each individual
person saying oh i've had this happen i've had
this and we're all in this you know AI bubble
across the entire world yeah it's a it's a global thing
and i think this is one of the the biggest
opportunities that we've had probably
in humanity's history to come together as a human species
and determine how we want to maneuver and manage through this
to ensure that this technology is the biggest enabler
of the human species that's ever happened
and not the destroyer of it.
And so what I see my role being in this mindset
and the work that we do around the world
is to arm individuals and the globe
with what to do with all of the anxiety and the fear
and the worry that is happening, right?
Again, I see it as signals.
And I think that we need to listen to those signals.
If we as a human species collectively are feeling
so much worry and anxiety, that's
something to listen to.
And it's pointing us towards an opportunity
to decide what do we want to do with this
technology?
What kind of safeguards, what kind of things
do we need to put in place so that we ensure
that it is a collaborative tool that is something that is expanding
and elevating us and not
destroying us?
And so I think we need to listen.
If you're feeling worried, if you feel a concern, get curious, right?
Get curious about what's happening
with the biggest players in the industry, what's
happening in government and, you know,
we're about to face the midterm elections. Who am I going to
elect that I know is going to have the same level of value
and we'll be able to put the things in
place that I know will help as we move forward
and using this technology? Yeah. Yeah, because
it's valid, right? These emotions are valid.
People really are losing their jobs. They really
are, you know, seeing departments become more efficient
and computers can do the work that you
used to do. So they're not wrong to be anxious, right?
Or grieving or upset. It's valid.
It's absolutely valid. And I don't think that we should
be suppressing it. I don't think that we
should be beating ourselves up about it.
I think it's something we need to pay attention to. What
is it pulling us towards? What concerns do we have?
And how can we help alleviate those concerns
by getting curious and learning and growing through it?
I think we all need to step into
this moment with a high sense of curiosity
and never lose the fact that we have agency in this
moment. And we can rise together.
It's like a Ted Lasso quote, don't be judgmental, be curious.
But I do struggle a little bit with the macro issue
of AI versus the micro issue. I can see
in an office, in a newsroom saying, okay,
let's hone in on how AI could maybe help this job
be easier let's not be so angry that it's there
but let's figure out why it's there what we're
going to do with it and frame it that way it always
though feels like there's this overlying
macro pressure of the world and humanity
and it is very hard to separate that if i equate it to
something that is not AI I mean I would think it would
be like you know a family member has cancer
and you're really focused on this person suffering cancer
but you're also so upset there's no cure
for cancer and you can't like get away from all of it.
It feels like that's, it's almost
oppressive because if you're positive about it in your small space,
it almost feels a little
like you're ignoring the wider concerns
by embracing it at all. And I feel like a lot
of people struggle with that.
They're like, oh, this person supports AI. I don't support them
because they really support the fall of humanity,
but they might just like making, you know, like
My dad likes making AI videos of random things.
Well, I mean, I would interject and say there's no not supporting AI.
That's just, it's not a thing.
Like, AI is here.
It's expanding every day.
It's everywhere you turn.
Yeah, but there are a lot of people who do not like it.
Yeah, you may not like it, but you can't say I'm going to choose
not to, you know, acknowledge it's here or make plans for its arrival.
that is that is not a good idea you're to do not put
your head in the sand about this technology
and you know it's it's absolutely everywhere it's just
at a football game you know as you
enter the stadium you know instead
of your ticket it's it's everywhere you don't even
realize it is so to say i'm against ai
is you gotta get past that but i think there's a lot
yes regulations and yes paul you know help see
politically what can happen but um i think it
be a mistake to just say,
I'm not going to talk to that person who's against AI. No. Help them
understand that it's here. It's the most disruptive thing.
Yeah, I think the integration of AI in our
world is inevitable. AI taking over is inevitable as the internet.
The internet completely changed
our world. I think AI is going
to do something even bigger than that. And so I think it's
important that we all keep our eyes open to that reality.
And then think about, I think, you know,
to your question earlier about this macro issue,
that can get so overwhelming if that's where you
stay. If you stay in this space of, oh my goodness,
there's so much that's happening. The world is
changing. I have no control over it.
There's only five or six of these leaders leading these
massive companies that's changing the entire world.
Maybe humanity is going to die. You start
feeling that helplessness.
I want people to stay in the space of what can I control? What can I
control? What do I have power over?
And I think this technology is inviting all of us to question
what is it that is unique about me?
The gift, the talent, the skills, something that I offer that's
special to the world. And then how can I use
this technology to bring more of that out? Because
although the world is changing in incredible ways,
I think there's so much that will be unchanged as
we move through this revolution.
Our desire to want to love, our desire to want to feel valued,
our desire to want to give value, that curiosity,
the instinct, the ability to experience emotion.
So think about what is it that's unique to me?
And how can I use this technology to bring more of that out?
Because that's what the world needs right now.
How long do you think that process takes, though, for people?
Because it is one thing to cognitively say it.
And, like, I get what Lisa's saying.
She's like, it's here.
Gotta, gotta get over it.
But the actual getting over it is a real, is a real thing.
I mean, grief is that grief and moving on.
And I don't know how much time you give yourself.
That's valid grief to say, I wish it was this way.
I miss the way it was when you become the person like,
oh, in the olden days, we just, you know,
but but I think like for me, it's it's almost like time limits.
I'm going to give myself a minute because this sucks.
And I'm just going to say it sucks. While
it's great that I can use touchless TSA to get to the airport,
which I have embraced. It took
me a second, but I've embraced it because those are shorter lines.
You can also recognize that
you can see jobs leading,
that people who are training models are going to train them to take
their jobs. You can also,
I just don't know how much is healthy grief and how much then you have
to say, okay, I'm done. Yeah.
I'll tell you, it depends on the person, right? It does depend
person to person. I can't set
or prescribe a certain timeline that's going to work for everyone.
But I also tell you that pause that you're talking about,
that time to allow yourself to grieve
is so powerful. We see this in our data, right?
So my company, we specialize in merger and acquisition,
but really, really big change.
And what we have seen is that employees experience that grief when
they're going through an acquisition,
the grief of the culture that they knew, the grief of the
products that they made, the grief of the manager
that he used to work for. When you give them time
and space to process that grief, you acknowledge it.
The senior leaders are in the room to see it.
They know they're not alone.
Their ability to judge and to understand the vision and embrace
the change expands. And we see that quantitatively.
We see that in the data. So when you give yourself
that time and space to grieve, to feel it,
you're going to alleviate some haze so that you can see
things better and make better judgments
moving forward. So give yourself the time.
So that's the industrial and organizational psychology,
like kind of approach to how
workplaces operate. So is the emphasis on companies,
on managers to help guide this process?
I mean, we, you know, people like to say we're building
the ship as it's sailing, right? Because
AI is coming so fast. It's not like back in the old days,
again, I'm using that term, but like
If you use TV, for example, back in the day, TV and Lisa knows this,
they would have these consultants come in and they would be like,
you know, people like to watch this, this,
your stories for a minute and 10 seconds.
So you're not going to go and they would almost give you
this template that if you tell stories within this parameter,
you will be successful, right?
AI and everyone's changing habits and streaming and everyone's
struggling in every industry, whether it's movies or news or anything.
And so how much impetus is it on those companies
who don't really know where they're headed
to also then guide the experience of their employees?
I guess if they want their employees to feel better, they will do that.
But what do you tell these companies
when they bring you in to say, what is our job
here?
How much of this should be on our shoulders?
Yeah, I'm going to sound like a broken record on this one
because I feel like it's the thing
that people miss the most.
It's allowing emotional energy
and emotional expression in the workplace.
I think for so long, and I grew up in this,
there's this unspoken grit your teeth and bear it.
There's an unspoken leave your emotions at the door.
There's an unspoken,
the only thing that we want is positivity.
We want you to feel good.
We want you to embrace this.
We want you to be excited.
And so they push and push and push for that.
But you have got to allow employees
to feel heard and understood
by the difficult emotions that they experience.
The anger, the frustration, the grief, the anxiety,
and let that flow.
And so it is on managers
to create the type of space and environment
where employees feel safe and comfortable doing that.
That's when connection gets stronger.
That's when communication gets clearer.
And honestly, that's when change adoption grows faster
and it becomes more sustainable.
And we've seen it time and time again.
And I'll say this one thing,
because I know there's a manager listening right now
and they're thinking to themselves,
all I have to do is just show up
and be as positive as I can and optimistic as I can
and tell them it's going to be okay.
But if you do that, what you're role modeling for them
is perhaps the only emotion that you want to see from them, right?
You're only showing positivity.
So they're thinking, well, gosh,
I only can be positive when I'm talking to them, right? But if
you can show some vulnerability,
what I call confident vulnerability, and show that you also
have some fear, you also have some anxiety,
you give them permission to express that too.
You give them permission to feel.
And the thing that happened from that is magical.
So a couple of things. I mean,
that sounds like a really good roadmap. A couple of things. First
of all, a lot of managers, I imagine,
also don't know what the heck they're doing right now. I mean,
they're managing huge companies
and they have to learn this AI thing on the side and imagine how it
will be implemented in their companies.
So I don't know how new this is to even, you know,
HR departments and upper level managers.
But I also think there's this tension. I wonder if
you've seen this with your work between,
I better learn AI, I better learn AI so that I'm valuable.
I need to be valuable at my job.
I need to show that I know AI to save my job. And yet,
hostility towards AI, maybe even
a little bit of what Claudine's touching on,
you know, what is this stupid thing that's going
to take my job anyway? Now I'm supposed to embrace
it and I'm supposed to spend my free time learning it.
And I just have hostility towards it.
You know, there's a lot of tension there
because I do believe you need to learn
AI and how to incorporate it in the workplace.
Otherwise, someone who knows how will,
you know look more favorably yeah yeah I have seen
that tension um and I think in that tension
lies tremendous opportunity right um and it's up
to you on how you maximize that opportunity
um the tension is real I don't think it's something
that needs to be ignored and for me
it always starts with okay this thing is here
this thing exists like I said it's inevitable
I know what I love to do I know the skills
and the talent that I have how can I use this to make
those skills more efficient, more effective.
Let me get curious on how I can do that. And then at
least there's a little bit of excitement
and fun in the learning process that happens. And so that's
one way to embrace and step into the tension.
You're bettering yourself and hopefully also
bettering your chances about staying within your organization
or being hired by another org who's
seen how you've embraced and learned the technology
and how your natural skills have gone kaboom
because of it yeah so i'll take that one step further
and say okay let me give you a scenario
you're a manager and you have a office full of 30 people
and you know you know that the long
term plan for the company is to eliminate 10 jobs
that ai will make this news this office i'm gonna
make a newsroom let's not make it
the newsroom let's just make it an office generic office
they're going to lose 10 jobs.
I have heard people saying, I just want them to be transparent
and tell me. However, you don't know
which 10 people that's going to be because Joey over there
might prove to be freaking phenomenal at this AI thing
that you might need him for the job that you
don't even know exists. And Susan over here,
who has been great at her job, we don't really need
her to do that anymore.
The question is, you're a manager, you know, this is coming. What is
transparent and what is lying
and what is not your position to be able to relieve that? Because I
think that's where I see from employees on the ground.
They're like, someone just tell me if I
could lose my job. Yeah.
I don't know if that's what, what do you do as a manager? Yeah. Oh,
that's such a powerful question.
Um, and I struggled to answer it because of different
cultural dynamics. Um, you know,
the way that different companies operate, I'll just speak
From me, from being a CEO and a founder
and the way that I lead my company, it is on the
transparent side.
And if you know that job losses are coming,
tell them and tell them what you don't know,
right?
We do know that positions will be lost because of this technology.
I don't know which ones.
And then tell them, what is your advice?
How do you support them knowing that that could happen?
You know that it's possible that your job will be eliminated.
So what might you be doing in order
to continue to have employment elsewhere?
Um, so I lean towards complete transparency.
It's going to invite fear. It's going to invite
anxiety, but there's a methodology
and a framework called change enthusiasm. That's
going to help them embrace that and use it as opportunity
and explore curiosity and use their
agency to move forward. Yeah.
I mean, I think that that's the, it then becomes your change
philosophy at the management level,
at the personal level, at the workplace level. And I
think that's, that's where I think it's, it's the juggle, right?
Because it's on a personal level,
how do I feel about AI you know
and I actually know 20 somethings who hate it right I know
professors in college who are like I'm back to those blue books
because they're trying to adopt
around it and use it for where it should be and and prevent
and then it's this other thing if if
this we go back to the Reuters poll where
they're worried that someone's going to lose their
job or someone in their household will lose
a job it's awfully hard to frame something in a positive
way if you don't know how you're going to pay your bills
so like it's yeah many things you know I
mean? And that's, I guess that's why back to the timeframe,
if you're, someone's listening to this
right now and they're sitting in an office
and they're feeling all of those things and they're
just all pounded down on them on their shoulders.
And they're like, I want to do what Cassandra's
telling me to do, but I just can't even take that first step
because I'm overwhelmed by this thing
that the things I can't control.
And even the things I think I can control, I'm not sure, but
maybe my husband can't control that.
Yeah.
Yeah.
I often look to those that I see that are embracing,
or maybe they're not embracing,
but they seem to be faring better than me,
and look to them for advice and support and mentorship.
And also ideas.
How are you using this technology?
How is it helping you in the best way?
And I do that with many, many people.
Because it gives me a lot of ideas
on how I can use it differently in my life
and across my organization.
And I'm telling you, the more that you explore it,
the more gold mines that you can find.
But I also don't want to make light of the fact that we need
to recognize the global anxiety and fear that we are all feeling
and recognize that I think that it's a really,
really big signal for us as a human species to come together
and decide and choose how do we move forward with this technology?
And what do we demand of our policymakers, of the folks
that are creating this technology, safeguards and everything that needs
to be in place so that this is an enabling tool and not a destroyer.
So I've been connected with this nonprofit. It's called Mighty Humans.
And it's an amazing organization where there are people
who have lost their jobs, say AI, or fear of, you know,
possibly losing jobs, say AI, and how to learn AI tools and the basics.
So it's educating in basic AI so that then you can try to get
the next job and you're more qualified for the next job. And there's
a big emphasis on the human piece and people coming together.
So they have these in-person events where everybody together
collaborates on using an AI tool to address a challenge
in a city like Seattle or San Francisco or wherever.
And that's the really important piece is the human
and the fact that we can grieve together if we're grieving.
And we can also brainstorm together, you know, what do I need to learn?
And what are new jobs that are being created? You know,
it's the same as people say, oh, job loss, but also job creation.
You know, before YouTube, there weren't all these roles
that were created and producers and videographers
and content creators and, you know, selling the equipment.
I mean, many, many jobs for the auto industry.
And now there's a gas station, you know, after the horse and buggy.
So trying to look at it as how can I be best positioned for the new
jobs that are created and grieve, but also to your point, I think,
take action so that you feel you have an active role in the future.
Yeah, what I love the most about what you said
is their focus on human connection
and the importance of that and the power of it.
That's another thing that I don't think will ever change.
So a buddy of mine, his name is Tucker Bryant.
He's also an incredible speaker.
He created a billboard in San Francisco
and it was a new AI platform, ChatJTB.
And the AI had an asterisk next to it.
Y'all know what I'm talking about?
I do, I do, I do.
Yeah, it's amazing.
Go on.
the AI stood for average individual.
And so what this was, was him responding to every prompt.
And this thing exploded. It exploded.
At one point, I think it was getting 5,000 prompts an
hour. And it got to the point where 10,000 average
individuals had reached out to Tucker saying,
yo, I want to help you. I want to help you respond to these prompts.
And it was human beings wanting
to connect with other human beings.
And so I don't think that's going to change. And so I think
that's something, again, that we question
and we ask ourselves, what do I bring uniquely to the
table as a human being?
And how can I use this technology to nurture the connection and all of
those human species, innate things that are in us?
How do I bring that to life? How do I bring that
to life? I think we maybe appreciate them even a little bit more.
I went to a sporting event when
you're in a stadium full of thousands of people
and you're all cheering. That can't be replaced.
i went to concert the other night with TLC
and Salt-N-Pepa it was awesome
and it was nobody cared about perfection
of anything everyone was just so flippin happy
to be reliving the 80s and 90s um with these amazing women
and it was it was so fun and i
understand that those things
and i thought to myself i'm like this is the break this is where
you putting away your phone unless you're doing the flashlight thing.
And you actually just
enjoy being in the moment.
I wonder though, Cassandra, if there's an age group that is
better at this. Are 20-somethings better at it or 30-somethings?
Because someone described Gen X
the other day to me as, which I thought was awesome
because I'm like, what does Gen X do?
What is our contribution?
And it was described to me by Sean Fletcher, who's a San Jose
state professor he's like we're the bridge generation
that helped bring this technology in
like we remember when it wasn't here we we helped people
our our parents learn it and we brought our
children up in it and yeah
and it is an interest it was like i'm like huh all right i'll take that
bridge generation got it you know
but i i don't know if that makes us more accepting of change
because Gen X has legitimately seen it in their lifetime.
You know, you've got a Gen Z
who doesn't remember anything without internet
and you've got Gen Alpha, I think we're in,
who won't remember a word without AI, right?
So which group have you seen that when you're like,
do this, frame it this way, change your mindset,
they're more on board than the others?
Yeah, so first off, what up to the other Gen Xers?
I'm also a millennial.
I'm one of the older millennials.
Yeah, I didn't want to leave out millennials.
We could talk about millennials, Cassandra.
We could.
We could have a whole podcast on millennials.
Different generation.
My bad.
Yeah, so I'll say what up to them first.
And also, so we do research all over the world
at the intersection of change and emotion.
We do it across the six generations that are in the workforce now.
And what we've found that's so interesting is that Gen Z,
they are showing the most positive outlook on change right now.
they have the highest level of anticipation,
like wanting and ready for change. And I think it's
probably because they grew up going through a lot of change
and disruption. But the other thing that
I've seen about this generation is that they're
the most willing to express their emotions.
They're the most willing to emote in the workplace.
And honestly, what I'm hearing from Gen X and the
baby boomers is like, Cassandra, we're not their therapists.
We're not their counselors. Just pull
your bootstraps up and get to work.
And that's the world I grew up in. But it's like we can learn so
much from the Gen Zers by wanting to emote
and by expressing those emotions. Again, that's honesty,
that's candor, and it's helping you with that level of connection
and truth. It helps you find
truth and it helps you clear the haze
so that you can find that opportunity. Everything that I was
talking about before. The other thing that I think
is interesting about the alpha generation
is I think I read that we're actually seeing less
and less social app engagement in that
generation. They're using social apps a lot less often.
So here's my hope, right? So the internet
and social media, I think, began to drive us apart.
I think that we all got sucked into our
phones, and many of us still are.
My hope is that AI is going to reintroduce us to ourselves
and reintroduce us to the importance and the power
and the feeling of being at a TLC concert
with a whole bunch of other people who love TLC.
Thank you.
Who doesn't love TLC?
Who doesn't?
I'm telling you, they're the best.
And feeling that level of connection.
So that's what I hope with this new technology.
Do you think, though, why is that?
Do you think that AI will make us more human
because it's so robotic
and gone so far the other way
that you're like, wait, it's so artificial
and so let's have humans
because the other way i could see it is people are into their chatbots
and they're on their chatbots all day
all day boyfriends right ai friends
and therapists so i think we're going to go through
a wave probably as we move to this age
of ai where we might get sucked into our chatbots
um you know one of my leaders actually uh she we
use we use Claude um at all throughout change enthusiasm global
and it's been incredible and
and she told me the other day, I love Claude.
And her partner overheard her screaming this
to the computer screen, like, hey,
wait a second now, keep her professional.
Well, I think we're going to go through a wave of this,
but what I've also seen and what we do
is we use Claude, we use AI tools to brainstorm ways
to better connect us. So when we have team
offsites, when we have team meetings,
what are ways that we can engage ourselves? What are ways
that we can have fun, keep things exciting and still learn.
And so it brings a whole bunch of
ideas to better connect. And the other thing
that gives me the hope and the promise is this
experiment that Tucker ran where folks just wanted
to chat with an average individual,
right? And then that caught like fire. Yeah.
Given an opportunity, you choose people and
you choose humans. But then again,
that goes back to the guardrails and goes back to
use cases and how we do this.
I will say going back to the millennial thing,
i will say millennials i feel like are a bridge between
that pull yourself up by the bootstraps
you certainly got that in the millennials were taught that but i
also feel like they were the
first generation to push back on that be like i don't want
to have that job i don't want to do
that which is why millennials got
the lazy reputation initially right like millennials
don't want to work but i feel like you're
the first you guys were the first generation to say
I want a balance in my life.
I don't want to pull myself up the bootstraps every day. I want to
work hard, but I also want to do this other thing.
And we're like, what you want to, you want to
do? This is another prediction that I have, right?
I think about entrepreneurship and I think about
the fact that there will be significant job loss.
And I am teaching people to learn that thing.
That's innate and unique in you that you can do better
and different from everybody else.
I think there will be a rebirth of incredible entrepreneurship,
incredible entrepreneurs
that are using this technology to make the world
a better place, to inspire connection,
to bring something different to the world
that we've never seen or experienced before.
And so that opportunity is massive. It's massive.
And so I hope we see a lot more of that as well.
Cassandra, when are you ever down?
Like, when are you like, when are you like,
this day sucks. I don't like it. Are you ever grumpy?
I don't want, I don't want to be happy.
Today is my down day. I need to have my wife be on this.
Okay. Because they can tell you,
I absolutely have down days.
I experience this.
This signal emotions, like I call them.
I feel fear.
I feel anxiety.
I'm CEO and founder of Fast Growth Startup.
There are so many down days.
There are days when I don't know if the company
is going to continue to grow at the rate that
it's growing.
There are days when I have to be on a plane three
or four times in that day where I'm
giving five, six, seven keynotes in a week.
It's exhausting.
Yes.
Answer your questions.
Yes, I have down days.
But I am maybe, maybe, we have a lot of hundreds
of thousands of practitioners around the world.
I'm maybe the biggest practitioner of this mindset that I created.
And it's helped me so much in my life.
I'll be 12 years sober come November.
And if it wasn't for my, thank you so much.
If it wasn't for that sobriety and that clarity,
I would never have invented this mindset and never began practicing it.
But the reason that I can find this excitement
and this engagement is because of the practice of change enthusiasm.
but trust me I have down days
and I use them I use well it makes the rest of us I mean you have
a superpower of making us believe that you might
not so um that's what a joy you are are there
concrete steps so someone's listening
to this and they're like okay I'm gonna effort towards that
space I'm buying into everything instead
of saying I'm going to try to not be so grumpy when I go to
work tomorrow and they want me to use use AI
but but sometimes people need some concrete like how
do I start? How many, how much time do I give myself?
I'm going to be positive tomorrow for
10% of the day because usually it's, it's 5%.
And cause I don't have to, as you said earlier,
you have to practice and it's, it is harder on some days than others.
Of course. And this is, again, this is not about
always being positive. And so I'm going to give
you hard, fast tips. That's going to help even
if you're feeling signals, that fear, that frustration,
or if you're feeling very,
very upbeat and it's how do you use curiosity? So what are questions
that you can ask yourself?
How can I use this technology to expand and explode the unique
things that I can offer the world?
How can I use this thing to help me do that better?
How can I use this technology to do my job just a little bit better?
And how can I use this
technology to help somebody that I love,
to help somebody that I care about? Explore those
questions and see what you come up with that's
an interesting that used to help someone I care
about is an interesting one yeah I just did that with my dad I he's 84
and um I told him he was
reading a book and he couldn't remember
a couple chapters ago what happened and I said I put him
on ChatGPT and I said ask you know about chapter one about chapter two
or about the ending I think
at that point and he was like oh my god this is amazing
and he was all ready for his book club
and um you know he he was blown away
and he's like in two seconds how good did that make you feel
yeah it was great i said just keep asking it
for you know what show should i watch tonight he asks
me i said dad go to ChatGPT tell him what other
shows you've liked have it suggest a show like
the ones you've liked oh my god
this is amazing yeah you know it's real it's real it is a real
thing and I and I and I will hold
on to the space where you said it would make us want human
connection more because I think I
do get worried you know I'm one of those people that thinks AI
because it sounds so lovely they're
so nice to me you know and I have to challenge that and
recognize I I find this with people
with young people dating if it's at all bad they're out
you know and I'm like oh gosh like we just we're just like oh
that annoyed me all right you want
to get dinner you know
because you just you didn't have another option with someone i'm like
who is just gonna compliment you
the whole darn time you know that's Gen Z that's Gen Z
stop it stop it but this also say millennial
every generation not in the room we're blaming
them there you go everyone that's not represented
but this speaks to what i talk about you have
to still make room for the difficult emotions
because that's where growth is.
The intersection of change and emotion,
especially the difficult ones,
that's how you grow.
That's how you become a better human being.
So don't let those out of the room.
And do you think about the end of humanity
in 2030, apparently?
I do.
I do.
And that's why I talk about
it's all of these signals that we're hearing
and that we're feeling collectively.
We need to pay attention to it.
And how do we use our agency
to come together as humanity
and the choices that we make
and who we elect
and what we demand of these policymakers,
what we demand of the people
who are creating these technologies
to make sure that they are safe,
that they are safe and truly a collaborative tool.
We have to listen.
If you're feeling anxious and fearful, listen to it.
Don't ignore it.
Listen to it.
All right.
Great advice.
Wow.
All right.
I'm going to work on it.
That's a mic drop.
Yes, mic drop.
We'll go work on being change makers
and being positive and all the things.
You're right.
then maybe on friday i'll be grumpy again for just a minute
and i welcome it yeah maybe not
maybe not thank you Sandra Worthy amazing i think it
is a it is an exercise in managing not just AI
but really the world around us
which can feel overwhelming to many of us i would say all of
us at times and also it's a it's a good lesson
to be compassionate to your co-workers yes because
they're going through stuff.
That might be their Friday that they're having an off day. That's
right. There you go. There you go. Make that space.
Thank you all so much. Your delight.
Thank you. Thank you so much, Cassandra. Thank you.
