Stop & Shop's website and app remain down following 'security issue'

And for the second straight day, Stop and Shop's website and app are down, leaving some customers frustrated. The company said it's due to a security issue. News 12's Cecilia Dowd has the latest. If you try going on the Stop and Shop website and the app, this is what you'll see: they're both down. The company told News 12 they were experiencing a security issue with their network and proactively took some systems offline to help protect them. Stop and Shop says there is no evidence customer data has been compromised. Very frustrating. I spoke to a South Harbor customer by phone who said she ordered over the weekend for Monday morning delivery, but didn't get the food. She said she was charged a few hundred dollars and didn't get the refund until Wednesday. Stop and Shop says unfulfilled orders placed through the website and app will be refunded. This day may things like this happen, and corporations like that should be better prepared. This shopper says his daughter tried using the app, but it was a no go. Worried about a credit card breach, something can go wrong. While we don't know what exactly happened, cyber security expert Adam Schwam says one concern is always privacy of information. They know what you order. They have your credit card. They have the address. It's all of that data. What do they do with that data? What has been exfiltrated? And because some Stop and Shops have pharmacies too, he says I see prescriptions as more of an issue than anything else because it's unlike. Other institutions that's protected personal health information. The company says they're working as quickly as possible to restore the website and the app. Reporting from Levittown, Cecilia Dowd, News Twelve.