Culture Connect | Final Project | Group 5 | Shift 2 | Wed | Intercultural Communication

Welcome to Cultural Clinic! Today, we're going to discover some cultural topics on the difference in every culture in the world. And especially today, we're going to make it more meaningful for you guys to watch an international couple to promote us to have a baby. Please give us a big applause to Jimu from South Korea and Kanda from Romania. It's a pleasure to be here. But before we dive more deeply into the background of you, So, I'm from Busan, a South city in Korea. Your family is also a strong family and very special people. So, I grew up in a very traditional family. How would you describe your family? Completely different. In every aspect, like nationality, background, especially about culture. Hi mom, I want to introduce you to my girlfriend, Elena. You should take your shoes off. Really? Okay. Does she hate me? No, it's just because she's a Korean mom. You won't get it. Okay. Hey, smile. You should take it easy. It's only two hands. It smells so bad. No, you should wait for the ambulance. It's not that bad. Hi. Just a minute. But, please don't get me wrong. I just want to show that I'm okay. I guess it's a thing they know in South Korea, right? It's about friendliness and show respect. And, one more thing. When my mom offered, and my mom was... And then, right when we sat down, before my mom... Pick up the chopsticks. Elena took a big, small rice. And, like, let the chopsticks strike the rice. Oh, I get it. Like, showing respect, right? Exactly. In Korean culture, the hands that are supposed to hit first. But, also, we can just say, it's a taboo in Korean culture. Because, it's not safe. I don't really know much. I'm home. He's up, yes. Come on in. Okay, I'll take a seat, then. Please, mom. Thanks, mom. Wow. This smells so good. You must put a lot of effort in making it. It's very nice of you. Actually, I don't know if I can go. I can take you home. Can I do this? Yeah. Enjoy. I heard that you mentioned that I'm lonely. During your celebration of your birthday. So, have you experienced... Well, yeah. It's normal. Or, you can expect it to show up early. So, I arrived 15 minutes early. I started waiting. Yeah. But, when I arrived, the room was empty. I thought I was coming to the wrong room. I called you. So, you got a message. I'll be there. Is this the best place to start your day? About yes. But, we usually take our time. So, we didn't come here first. By the way. Do you know why we didn't bring the garland to the party? Why? I don't know. It's a bad statement. Sorry. I'm sorry. But, I don't care. Okay. It's fine. We'll catch on. Good morning, everyone. Good morning, boss. How do you feel? How did you do? It's great. Because I was… Yeah. How about your proposal? It's no problem. Great. Yeah, me too. Let's share your proposal. Do you want? Thank you for inviting me. Tonight, I'd like to share my strategic approach for our customer retention. Firstly, I suggest we launch a five-year customer loyalty program with two-year benefits. That's my proposal. If anyone has any questions, please feel free to ask me. Anyone? Well, yes. I think that it sounds interesting. But, five years? I think that's a very long time. Because our company shifts direction often, so we are very reactive to market changes. That's why I decided the program to be flexible with any evaluation. Flexible tiers. I still think that's too ambitious. So, I have to upgrade. For the structure, for the kind of timeline. It's got to be made better. So, let us test it out. Thank you. Well, you made a point. Chi Huynh, your concept for long-term strategies is good and believable. But, I think I agree with you a lot. At this stage, we need something embedded and measurable. So, let's move on to the 3-month promotional campaign. I understand your point. I agree with you. Just that I'm part of it. Chi Huynh, I know you are new here. Maybe you should spend more time on our culture. And then, you may have better plans and obstacles in the future. Do you agree, Chi Huynh? Yes, I agree. How do you feel about it? The people started coming in at the right scheduled time or even 10 minutes after. And everyone seems so relaxed. It just feels like normal. So, how do you feel about it? Honestly, I was a bit confused. In Korea, I think punctual, so respect. But, in Romania, I feel like that was a bit flexible. So, I get it. There must be some challenges. But, for you, do you have any moments that just stand out? Yeah, I remember a colleague told me about a joke about a man bringing garlic to a vampire party. Everyone laughed. And I didn't get it. That joke is really fascinating. Like bandits, garlands, like normal. I know. But, back then, I thought, well, it's just for business people. They may make it work. I started thinking maybe people just don't talk. They don't take it so seriously. It's so interesting to see that how human can be so specific in culture like this. But, did that affect your professionalism? Yes, a little. At first, I wasn't sure how to act. But, later, I realized people here don't take it so seriously. They just show it. You already mentioned about a project in your meeting. Can you tell us about that? Is it about the customer loyalty program? Yeah. At first, I proposed a 5-year customer loyalty program. I thought it was great to be a long-term customer trust. Wow, that sounds like a solid plan. Yeah, that's what I thought. But, unfortunately, most of my Romanian colleagues didn't agree. They said 5 years was too long and people can't want fast results. Even my boss prefer a 3-month promotional campaign. So, how do you react to this decision? I have to respect his decisions. In South Korea, hierarchy is very important. And, as an employee, I expect to follow my boss' directions. So, I did. Yeah, in Romania, people are more open to professional decisions. In Romania, I would have been more uncomfortable. Because I thought long-term decisions were to be made. But, to be honest, I was disappointed. In South Korea, people prefer long-term decisions to short-term payments. However, I feel like the long-term decision was involved with the Romanian big business. And it made me concerned about where I think there should be a big business. In Romania, people are open-minded. It's not like they don't expect the long-term results to be big, etc. But, Jinwoo, did you feel uncomfortable when your leader expressed his opinion and his feedback about you in front of your colleagues in the green gate? Actually, I didn't feel good about it. In South Korea, people often prefer having to face their own culture. That's why I avoid confrontation or say no comment. In South Korea, people are more open-minded. It's not like they don't expect the long-term results to be big, etc. But, Jinwoo, did you feel uncomfortable when your leader expressed his opinion and his feedback about you in front of your colleagues in the green gate? It's not like they don't expect the long-term results to be big, etc. Yeah, I'm still learning. I'm trying to keep an open mind and understand the difference. There's nothing wrong. Hello, I'm Jinwoo. Thank you for coming. Hello. Why didn't you say anything about the party? Is that a sad story? No, it's not about the party. It's about you. Good morning. Good morning, boss. Hello, boss. Jinwoo. Hi. How are you, everyone? Hi. Hello, boss. How about your profile? It's fine. Yeah, of course. Great. Jinwoo, let's hear your profile. Thank you for inviting me. So, based on our objective and some cultural aspects, I believe that a long-term program may be not appropriate for our company cultures. So, I propose a three-month promotional campaign designed to produce clear and immediate wins. That's my proposal. If you have any questions, please feel free to ask. Well, I think this is fantastic. Straightforward. To set up a new high-to-low risk, this is a great time to pick up from everyone. Jinwoo, this is a design mistake. Since all the ideas and plans that I was looking for, let's do it immediately. And I'm looking forward to it. Thank you. I'm looking forward to working with you guys, too. Wow, that's a great attitude from you. I can see that. Even though there can be some cultural conflicts in your journey, but you have to face all of them during the process. However, with your open mind and strong willingness to adapt to the new earth, you can achieve whatever you want, especially adapt to a new environment with a different culture. I don't know if this is true. We don't have anything to say about it. But thank you for being here and sharing your story. It's a wonderful reminder for all of us about how respect and love shorten the cultural gap. Thank you. And next time, I'll make it up to you. Bye-bye. This is the last time. I'll make it up to you next time. We'll get to a place up there. Okay. Hello.