Japan Has Had Enough! Chinese Woman Rages Over Baggage Fee, Staff Rip Up Her Boarding Pass

China Observer
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A video of an argument at an airport in Japan recently went viral online. A woman from Hong Kong, believed to be a Chinese national, got into a heated dispute with ground staff at a Jetstar check-in counter over overweight baggage, causing a scene at the airport.
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What's wrong with you? I want to check in.
Oh my god, why'd you tear up my ticket? Tell me what's
wrong with you. A video of an argument
at an airport in Japan recently went viral online.
A woman from Hong Kong, believed to be a Chinese national,
got into a heated dispute
with ground staff at a Jetstar
check-in counter over overweight baggage.
The video showed the long-haired woman, dressed in black,
shouting at a male ground staff member.
Visibly agitated, she repeatedly points her finger at him.
Gesturing angrily, the woman shouts in English,
What's wrong with you? I want to check in.
The staff member appears at a loss when she repeatedly berates him.
At one point, he puts a finger to his lips
to ask her to lower her voice.
That only makes her angrier.
She slams her hand on the counter and keeps shouting,
Say something! What's your problem?
Witnesses said the dispute began because her baggage was overweight.
She refused both to repack it and to pay the excess baggage fee,
leaving the two sides at an impasse.
After repeated failed attempts to resolve the dispute,
the staff member tore up her boarding pass in front of her.
The video shows only a blue Hong Kong SAR passport
and the torn boarding pass left on the counter.
The airline finally brought in a Mandarin-speaking employee to mediate.
Only then did the woman agree to pay the excess baggage fee.
But paying did little to ease her anger.
She then complained to another employee
and said she would file a complaint against the male staff member.
After the video surfaced,
many people in Hong Kong expressed disapproval, calling her behavior
embarrassing. One person wrote online,
when you fly a budget airline, you follow its rules. Of course
you have to pay for overweight baggage.
Another wrote, shouting louder will not make your baggage
any lighter. Someone else commented, even abroad,
she still thinks whoever makes the biggest scene
must be right. Now she's taking that embarrassment overseas.
This was far from an isolated incident.
Another disruption unfolded at Terminal 1 of Malaysia's
Kuala Lumpur International Airport on August 18th this year.
For reasons that remain unclear,
a Chinese woman suddenly lost control of the terminal,
shouting at nearby travelers and repeatedly demanding,
Will Singapore surrender?
Will Japan surrender?
Don't any of you have phones? None of you know how to livestream?
None of you are Chinese? If I die in Malaysia, we all die together.
Her confusing remarks made the incident even more bizarre.
Although she was in an airport in Malaysia,
she kept shouting about Singapore and Japan.
Her references to surrender made
the argument sound more like an international conflict than
an airport dispute. One person speculated online
that she must have run out of money for a ticket
and wanted to be deported home for free.
Another person posted a satirical image with the caption,
Don't let the fools out.
The image shows a train labeled Chinese people
headed toward human civilization only to be
blocked by a barrier labeled Chinese Communist Party.
The exaggerated image mocks the conflict
between the CCP and modern civilization
while criticizing uncivil behavior by some Chinese people.
Another person wrote,
The greatest sorrow of being Chinese is not just
the discrimination you may face abroad.
When you return home, you still face oppression under
the CCP's authoritarian system.
Even if America is interested in China's cheap labor and resources,
at least it can bring jobs, income, and opportunities for development.
The CCP, meanwhile, takes people's hard-earned
money through layers of exploitation,
strips away their freedoms and rights,
and even leaves them worried about their own safety.
Most ironic of all, the people being oppressed
are still expected to be deeply grateful to the
regime oppressing them.
A similar incident took place at Milan Malpensa airport in Italy last
June. Witnesses said an older Chinese woman checking
in was told her baggage was overweight.
Staff gave her two options,
discard some items or pay the excess baggage fee.
But she refused to throw anything away or pay.
When staff would not make an exception,
she resorted to lying on the floor
and rolling around in front of other travelers.
As she continued making a scene,
she pointed at staff and shouted abuse,
disrupting what had been a routine airport check-in.
It remains unclear whether she eventually boarded the plane
or had to buy another ticket and take
a later flight. One person commented online,
a fellow Chinese traveler really should have stepped
in and told her that this tactic does not work abroad.
Maybe people would have gone along with
it in ancient Rome, but those days are long gone.
Airports run on rules. Lying on the floor and
making the biggest scene does not make you right.
The next incident involving a group
of Chinese fangirls went even further. A group of fans
caused a major disruption at Bangkok's Suvarnabhumi Airport
on the evening of July 29th. According to
an airport statement, a group of Chinese fans
was preparing to board a Thai Airways flight to Beijing
at around 11 p.m. A Chinese entertainer they followed
was on the same flight. When the fans
learned that their idol was nearby,
they followed the entertainer into a VIP lounge.
even though they were not entitled to enter.
After staff discovered the unauthorized entry,
they called airport security to escort the fans out.
But the fans didn't stop after being removed
from the lounge. They continued following
the entertainer to the boarding gate. When it was
time to check boarding documents,
some refused to cooperate and tried to follow their idols
straight onto the plane.
They even pursued the entertainer onto the jet bridge.
As the group became increasingly difficult to control,
the airline temporarily closed the
aircraft door to prevent anyone
from entering without being checked. By then, Thai Airways
was unwilling to take the risk.
The fans had already caused disruption before takeoff. If
they continued pursuing the entertainer
and caused trouble thousands of feet in the air,
they would disrupt the flight
and threaten the safety of everyone aboard. Ultimately,
the airline denied boarding to 22 fans for safety reasons.
The incident also delayed the flight.
But it didn't end there.
After being denied boarding, 12 fans agreed to cooperate with staff
to have their checked baggage unloaded.
The other 10 refused to accept the decision
and argued with airport employees.
Security footage released by the airport shows fans holding up
their phones as they closely
follow a masked entertainer.
Another video circulating on Chinese social media shows
several Chinese passengers
who had been denied boarding clashing with airport security. In
another unexpected development, a security guard,
perhaps frustrated by the chaos, pulled at the
corners of his eyes toward Chinese passengers.
The gesture drew accusations of racial discrimination.
The video quickly sparked controversy online,
adding another element to the dispute.
Suvarnabhumi Airport later issued a public apology.
It acknowledged that the guard's
conduct was inappropriate
and violated airport service rules and said those
involved had been disciplined.
Beyond shouting at airports and disrupting boarding, some Chinese
travelers have landed in more serious trouble
by ignoring local entry rules.
Some have ended up at a police station
soon after stepping off the plane.
One such incident occurred at Japan's Kansai International Airport
on October 15th this year.
A Chinese woman named Sun Nan Nan arrived
from Shanghai carrying nearly 48 pounds of sausages.
This was not just one or two sausages or even a few packages.
It was nearly 50 pounds packed into two suitcases
and a backpack. Customs officers
noticed something unusual when she arrived in Japan.
Japan restricts the entry of meat products.
To prevent the introduction
of animal diseases such as African swine fever,
it explicitly prohibits travelers from bringing
in these meat products without authorization.
Japan's animal quarantine authorities examined the sausages
and confirmed that they contained
pork and chicken from China.
After being notified, police arrested Sun
on suspicion of violating the Act on Domestic
Animal Infectious Disease Control.
Her explanation after her arrest was even more unexpected.
During the police investigation,
she insisted she had no idea the sausages contained meat.
The explanation was difficult to understand,
since meat is a familiar ingredient in sausages.
The investigation then uncovered an unusual chain of events.
Sun had posted on WeChat that she would soon travel to Japan.
Shortly afterward, an unidentified person contacted her
and asked her to bring the sausages into the country.
According to Sun, the person promised to pay her 4,800 yen,
equivalent to a little over 200 yuan,
if she delivered the sausages successfully.
For just over 200 yuan, she agreed to carry nearly
50 pounds of meat products across international borders
for someone she didn't even know.
She ended up without the promised payment
and instead faced a criminal case on suspicion of
violating Japanese law.
Japanese police, however, suspected there might be more to the case
than simply carrying goods for someone else.
In recent years, multiple Chinese travelers have
been caught illegally bringing pork
and other meat products into Japan, prompting police to
step up inspections. In this case,
Osaka police suspected the woman might have been one of several
Several couriers working for an organized smuggling group.
Another Chinese woman caused a disturbance
at Kuala Lumpur's airport in Malaysia last year.
That incident was more serious. An employee was injured in an assault.
And the woman was later sentenced to jail.
Local media said a Chinese woman identified
as Fang Fuyuan was going through departure
procedures with her companions at Terminal 1
of Kuala Lumpur International Airport at
7.40 p.m., but an immigration officer could
not find her entry record in the system.
The officer referred her to a supervisor for further checks
and asked her to let the other
travelers complete their procedures first.
What should have required only cooperation escalated
when the woman lost her temper.
She shouted and swore at immigration officers, then turned violent.
She grabbed a female immigration officer's neck scarf
and slammed her head into a nearby
pillar.
The officer suffered a head injury,
facial redness and swelling, and eye pain.
The woman was arrested at the scene
and charged with intentionally injuring a public servant.
The case came before a local court on August 18, 2025.
Fang Fuyuan pleaded guilty.
Her lawyer sought leniency,
saying a misunderstanding and language barriers
had caused her to act impulsively
and that she had not intended to hurt anyone.
Prosecutors rejected that argument,
stressing that the victim was an immigration officer
performing her duties and that assaults
on law enforcement personnel could not be tolerated.
The court sentenced Fong to one month in jail
and a fine of 2,000 Malaysian Ringgit.
Failure to pay would mean another two months in jail.
Even by the time the case reached court,
the reason her entry record was missing had still
not been established. These repeated airport
incidents involving Chinese tourists raise a
broader issue. Many Chinese travelers display troubling behavior abroad
and show little regard
for other countries' rules.
Some simply attribute these incidents to poor manners among Chinese
people, but individual behavior alone may
not fully explain the problem.
People are not born with their habits.
These habits develop over time within a social environment.
People gradually learn from what
their society rewards and what it punishes.
When a society consistently emphasizes rules,
fairness, and responsibility,
people gradually develop the habit of following those rules.
By contrast, when power routinely overrides rules,
personal connections outweigh institutions,
and a forceful attitude works better than
a reasonable request, then people naturally
develop a different approach to getting by.
As the saying goes, the squeaky wheel gets the grease.
In a society where reasonable people repeatedly hit roadblocks,
people who follow the rules
rules lose out, and those with connections,
Powerful backing or a willingness
to cause trouble often get special treatment,
that pattern shapes how people think over time.
They may conclude that applying pressure works
better than making a reasonable case,
and that following procedures matters less than being
tougher or louder than everyone else.
That's the situation in China under CCP rule, and the CCP
itself leads the way in disregarding rules and refusing to honor them.
One example is the 2016 South China Sea arbitration case,
which drew international attention. The
Philippines brought its South China Sea dispute
with China before an international arbitration
tribunal. After three years of proceedings,
the tribunal issued its ruling on July 12, 2016.
It found that some of the historical rights China asserted within
its nine-dash line in the South
China Sea had no legal basis under
the United Nations Convention on the Law of the Sea.
China itself is a party to that international convention,
and the arbitration ruling was
legally binding. The two sides should therefore
have continued pursuing a resolution through
legal and diplomatic channels.
But Beijing responded firmly. It would neither accept
nor recognize the ruling.
China argued that the tribunal had no jurisdiction and that its ruling
was invalid. After the Philippines spent three years pursuing
the international case, Beijing's
was simply that it would not recognize the result.
The arbitration failed to resolve the South China Sea dispute,
and the confrontations at sea have
continued to this day. In recent years especially,
Chinese and Philippine Coast Guard vessels have
repeatedly faced off, with incidents escalating
to collisions and physical clashes.
On September 18, 2026,
a Philippine government fisheries vessel was preparing to deliver fuel
to local fishermen in the waters near Palawan Island
when it encountered a Chinese Coast Guard
ship. Video released by the Philippine Coast Guard shows
the Chinese vessel repeatedly
approaching before the two ships collide.
Railings on the Philippine vessel were broken,
metal supports were bent, and debris was scattered across the deck.
The Philippines accused the Chinese Coast Guard
of deliberately ramming its vessel.
China, however, said the Philippine ship
had suddenly accelerated, changed course,
and cut across the Chinese vessel's bow,
placing all responsibility on the Philippine side.
An even more intense clash occurred near the Second Thomas Shoal
in the South China Sea on July 20th of the same year.
Chinese Coast Guard personnel and Philippine Navy
sailors became involved in a physical confrontation.
According to the Philippine military,
a Chinese Coast Guard member struck a Philippine sailor
in the head with a wooden stick, injuring him.
An inflatable boat was also damaged.
The Philippines later released video of the incident,
accusing Chinese Coast Guard personnel
of assault. China released its own footage
and accused Philippine personnel of deliberately
ramming Chinese vessels
and attacking Chinese law enforcement personnel with paddles and long
poles. The two sides were once again left trading conflict accounts.
Similar disputes have arisen over Hong Kong.
China and Britain formally signed
the Sino-British Joint Declaration in 1984.
It explicitly stated that after Hong Kong returned to China,
it would retain a high degree of autonomy,
with its existing social and economic systems
and way of life unchanged for 50 years.
This was a formal international treaty,
signed by both governments and registered with the United Nations.
But just 20 years after Hong Kong's return, Beijing's position changed.
In 2017, a Chinese foreign ministry spokesperson said
the joint declaration's arrangements for
the transition period had become a historical document
with no current relevance and no
binding force over the central Chinese
government's administration of Hong Kong.
The British government strongly objected to that statement.
Britain stressed that the joint declaration
was a legally binding international treaty.
Signing it and completing the transfer
of Hong Kong sovereignty did not allow it to be treated
as a worthless piece of paper.
Beijing imposed the Hong Kong national security law in 2020.
Several pro-democracy lawmakers were also disqualified that year.
The British government
subsequently stated that China's actions breached
its commitment under the joint declaration.
Beijing responded that Hong Kong had returned to China,
its affairs were entirely China's
internal business, and foreign governments had
no right to interfere. In that sense,
the CCP secured what it calls Hong Kong's complete return
by refusing to honor its obligations.
In the World Justice Project's 2024 Rule of Law Index,
China ranked near the bottom globally
on constraints on government powers.
Under the organization's assessment framework,
that reflects significant shortcomings
in China's checks on the exercise of power.
A society's level of civility
is about more than whether people line up or behave politely.
More fundamentally, it depends on whether its rules are fair
and whether those rules
can truly constrain everyone, including people in power.
Trust in rules erodes when ordinary people must follow them,
while the powerful can use back
channels. The same happens
when official complaints about unfair treatment go unanswered, but a
personal contact or connection gets the problem resolved immediately.
Over time, some people may
develop the mistaken belief that rules exist only
to constrain ordinary people without influence or
power. They may believe rules can be broken
with enough connections, backing, or pressure.
Once that mindset takes hold,
traveling abroad does not automatically change it.
Paying for overweight baggage,
undergoing inspections for prohibited items,
and having entry and exit records verified
are all standard requirements abroad.
Yet some people still rely on familiar tactics,
believing that acting aggressively
and causing trouble will force others to give in.
In societies that place greater emphasis on rules and procedures,
trying to gain an advantage through public outbursts does not work.
