Witness describes restraining airline passenger

This is a story making international headlines. A Tucson realtor accused of using racist and homophobic slurs on board a flight assaulting people. This ended in a complete catastrophe as a man ended up duct-taped to a seat. Yeah, well tonight we're hearing from one man who helped get this situation under control. Justin Lum has more. Police say 67 year old Lane Arthur Lundeen was on an American Airlines flight last Thursday from Dallas to Newark when the plane was diverted to Baltimore. About two hours into the flight, passenger Richard Olenek tells Fox 10 Lundeen, who was in the fourth row, started becoming belligerent yelling racist and homophobic slurs in front of people including women and children. A flight attendant asked Lundeen to calm down and stop using that language. I'd say the total time was about 10 minutes of him verbally lashing out and after about 10 minutes or so was he actually ended up striking the passenger that was next to him. He put his hand on on the passenger's throat that was next to him. Richard says a woman in the third row stood up and tried to help by hitting Lundeen's arm to get him to stop. Then she was also hit. Richard owns an indoor shooting range in New Jersey. He says he and his store manager, Juan Mejia, who's a retired police officer, started to intervene. They physically restrained Lundeen, but he continued to put up a fight. The flight attendants initially to start handing us zip ties, which for me was was relatively new. I've never, you know, I'm not a police officer. I was like, okay, all right, so this is where we're gonna go. We're gonna do, we're gonna do these zip ties. So we ended up putting the zip ties on and once the zip ties were on, he still continued to resist and to fight, which led us to take, go to the next level. All right. So then at that point in between us trying to zip tie him, he was also, he was also biting us. Um, he was, he had actually bitten one, um, and he was attempting to bite me as well. Seeing that this gentleman had tried to bite us, the flight attendant walked over and gave us a piece of duct tape. He gave one a piece of duct tape and he told one to put the duct tape on this gentleman's mouth, at which point one said, no, I'm not, you know, I'm not comfortable doing that because I don't want to interfere with his breathing, right? You know, we didn't, you know, we don't want to harm the gentleman. Of course, the men wrapped the tape around Lundin's chest, head and arms. Richard says the real estate agent suffered cuts and scratches on his arms when he was flailing them around. Richard says the crew stepped up and did everything they could to assist. We did understand at one point afterwards that there was, he was served one serving of alcohol. We didn't feel like that, you know, that alone certainly wouldn't be, um, what drove that. We don't believe right, but we don't, we also don't know. We also don't know how much he had to drink beforehand. Were there any mental issues happening? We don't really know. After the flight was diverted to Baltimore, police took Lundin into custody. He's facing counts of disorderly conduct and second degree assault. The FBI is investigating following Lundin's arrest. His real estate firm in Tucson severed ties with him in a statement. Long Realty says, in part, it promptly ended its affiliation with the individual. The individual is no longer associated with or authorized to represent Long Realty in any capacity. I truly hope this gentleman gets the help that he needs. And, um, you know, I hope he can, you know, recover from this. Justin Lum, Fox 10 News.