Undercover CEO Discovers Shocking Service at His Own Restaurant

Ugh, I swear the people who come here expect way too much. It's like everybody thinks they're suddenly food critics or something. And don't even get me started on the tip. Barely enough to buy a coffee. Right? I mean, I put on my best smile, try to be nice and friendly, and they still stiff me. Makes me wonder why we even bother. That's what I'm saying. Maybe it's because, you know, deep down we don't like to work. Yeah, right. Hey Chase, is this glass clean? Looks pretty good. I mean, yeah. Whatever. Here you go. Ugh, I'm not drinking this. This glass is filthy. Come on, you're being delusional. There's nothing wrong with the glass. See that? Lipstick stain. I'm not imagining it. Could you please just bring me a new drink? And a clean glass this time. Actually, I couldn't help but notice the same issue. My menu was sticky and dirty too. Are you keeping this place as clean as possible? Because from what I'm seeing, it doesn't look like it. You're both being like so dramatic right now. It is just a glass and I'm not even really sure you know what you're talking about. If that's how you handle customer feedback, I'd like to see the manager, please. Okay, fine. I'll get him. We've got some customers out there complaining about the place being... Do I look like I care? I give zero cares. I'm so done with this job. I just keep hoping something better comes along. This place is honestly the worst. I hear you, but I can't afford to lose this job right now. I need the money even if it's awful. You're not going to get fired, all right? I'm literally the manager here. We're in this together. Besides, I never let them kick you out. Yeah, yeah, but you're the one who has to deal with them now, okay? They're asking for the manager. Fine, fine. Let's get this over with. Nope, no rush though. Let's take our time. They can wait. Oh, this review is gonna have so many views. Horrible. Look, I'm not sure what you two expected, but we keep this place as clean as it gets and you're both just being way too picky. Yeah, if you're that unhappy, you're welcome to leave, but you still have to pay for everything you ordered. Picky? A dirty glass and sticky menu pages are basic hygiene. This isn't about being picky. It's about respect for your customers. Look, it's a busy place. We can't cater to every little complaint. So maybe you should lower your expectations. Lower expectations? I don't think asking for clean dishes and menus is unreasonable. If a customer gets food poisoning because of something here, they could sue. And that would mean big trouble, not just for the restaurant. But for your jobs too. Oh, please. No one's gonna sue over a little dirt on a glass. You're blowing this way out of proportion. Yeah, we've been doing things like this for ages and no one's ever complained before. I think you're just being a little dramatic. Maybe no one's said anything yet, but all it takes is one serious complaint to shut down a place. Trust me, I know how these things work. Oh, look at you two acting like this is some fancy five-star place. Newsflash, this is a casual restaurant. If you want to talk to your service, maybe try one of those uptight places downtown. Yeah, seriously, you two are being total snowflakes. This is how things run here, and we've never had a problem before, and we're not gonna start now just because a couple of you can't handle a little smudge on a glass. No, you can't treat people like this. When you work in a restaurant, respect should come first towards the customers, the space, the food, everything. If you can't serve people decently, maybe the restaurant business is not for you. You know, yeah, she's right. This isn't about five-star service. It's about basic respect and hygiene. People come here expecting a safe and clean place to eat, and that's not negotiable. All right, all right, you know what? I'm sick of this. I've had enough. If you're not happy, then leave. You're bothering us, and we don't need to deal with this. Yeah, please. There's the door. Go cry about your dirty glass somewhere else. I'm sure you're gonna be perfectly fine. Actually, I think we need to have a bigger conversation about this. I'm the CEO of this restaurant chain. I'm here checking the quality of food and service. I've seen the complaints online, and apparently they were right. Wait, what? You're the CEO? No, we didn't. I mean, like, look, we were just— We didn't mean to, like— You didn't mean to take the complaints seriously, because that's what's happening right now. This place is not up to standard. Your behavior? Absolutely unprofessional, and that's not even touching the hygiene issues. Okay, look, we were just joking around, okay? We didn't mean to make anyone upset. We'll clean everything. Let us just, like, bring you your food, and it'll be fine. Chill. Are you kidding? We don't want your food anymore. No, I mean, we'll fix it, guys. It's no big deal. We'll just do everything we can. We'll make it right. Please, don't make this a bigger deal. It's disappointing. It's unacceptable. You're both fired. Effective immediately. Wait, what? You can't just come in here and do that. This is crazy. We were just messing around, and we didn't mean any harm. You can't fire us over that. Yes, he can. What you both did was just unacceptable. I've seen enough. I overheard everything. The way you spoke about your job, the customers, the lack of care. It's not what this place stands for. You both clearly don't appreciate what this job means, so you're done. What do you have to say now, huh? We're better than this place anyway. Yeah, I mean, we're not losing too much. Peace. I want to make things right for you. You've been a good sport through all of this, so I want to offer you something special. From now on, you have a lifetime deal with us. You can eat for free at any of our restaurants in the chain. Anytime you want. No strings attached. Wow, that's incredibly generous. Thank you. I don't know what to say. Well, I'm just making sure you're treated right after everything that happened. We deserve better. Well, as long as there are no more lipstick stains on my class, I'll happily become a regular customer. Deal? You have my word. No more lipstick stains. I docked. All right, so we're watching them go. And action. I want to make things right for you. You've been a good sport through all of this, so I'm offering you something special. From now on, you have a lifetime deal with us. You can eat for free at any of our restaurants in the chain. Anytime you want. No strings attached. Wow, that's incredibly generous. Thank you. I don't know what to say. Well, I'm just making sure you're treated right after everything that happened. You deserve better. Well, as long as there are no more lipstick stains on my class, I'll happily become a regular customer. Deal? You have my word. No more lipstick stains. That's odd. What's up? Well, I just thought we had more tips than this. Did you already take your share? No, I haven't. You sure, Julia? I swear, we're 20 bucks short. Yeah, I'm sure. What are you trying to say? Just curious. Relax, it's whatever. You might want to watch out for the people from the other shift. They seem shady. It wouldn't surprise me if someone was pocketing tips. Maybe. Since you're newer, I will fill you in, though. The tips around here, they tend to, like, disappear sometimes if you catch my drift. No, I don't catch your drift. I mean, I get where you're coming from. You know? There's nothing to get. I've never sworn anything, and I'm not about to start. You know what? I believe you. You got that kind of goody-goody vibe going on. I can't really picture you doing anything bad. Good, sure. But don't call me a goody-goody. It sounds lame. Well, you are kind of lame. Hello. So. Oh, hello. Good morning. Hello. Slow morning, huh? Well, yeah, we're not open yet. Right. I'm Harry, the new server. I'm here for training. Oh, nice to meet you, Harry. I'm Bernard. This is Julia. Hi. We open at 11, and that's your first lesson. Duly noted. And just so you know, I am the funny one here. And this is Julia, who is obviously the boring one. Yeah, I can tell Julia doesn't have much of a sense of humor. You're funny, too. I like you. Well, I'm the professional one. And Bernard's the immature, irresponsible one here. You two are already cracking me up. I'm going to love working with you guys. So do you guys like working here? It's all right, I guess. Yes. And pays the bills. You know, one perk, though, is that the manager is kind of clueless. So it makes it really easy to grab a little food now and then. No one's ever watching. Oh, good to know. Cool. Okay, that's great. Taking advantage of this system. I get it. You're my kind of guy, Bernard. Don't listen to him. He'll corrupt you on your first day. He's just a fool who gets away with a little too much around here. We all do. We all do it sometimes, right? All right, lesson number two. Here's the cash register. Super easy. Just open it here and put the cash here. Got it. Simple enough. Who counts the money at the end of each shift? It depends on who's closing. It's either one of us. And ever notice any missing money? Come on, guys. You can tell me. I've worked in places like this before. You know, it's not uncommon. We all know bosses cash in big bucks, drive fancy cars while we struggle to make ends meet. It's only fair, right? I've seen it happen, but not from me, I swear. Okay, well, I will admit that I have snagged like a couple of tips here and there, but it has been a while, okay? And I don't feel great about it. Honestly, we think it's the other shifts. They're way shadier than us. Oh, okay. Gotcha. It's just good to learn these things. You know, around each restaurant, everyone's different and they all have their own ecosystems, you know, if you will. So these are kind of like the unwritten rules, I guess, and whatnot, you know? So between us, you know, employees, I get it. Yeah, man, totally. Anyways, I'm off for my smoke break, but I will be back soon for more training. So Julia, tell me more about Bernard. Do you think he's trouble? Uh, I mean, he can be rude to customers sometimes, and he definitely eats too much food from here. But a lot of it goes to waste anyway, so I don't see any harm in that. But besides that and him snagging tips a couple times, he's pretty chill. Uh-huh. Okay, got it. I just asked because he reminds me of this guy I once worked with. Same personality, I guess. You'd let me know, right, if he was shady, right? Sure, I think so. Listen, I have to go to the restroom. I'll be right back. Harry, what are you doing? Where's Julia? Uh, she went to the bathroom. I'm just making sure that I learned how to use the cash register on my own. I don't know. First, you're asking all those questions about stealing tips, and now you're poking around the cash register while we're gone? That's some pretty shady stuff, Harry. I swear, I was just practicing, okay? I don't believe you. Julia! Julia, come back! What? What's wrong? You would not believe this, but he was messing with the cash register while we were gone. I think he only came here to steal from the restaurant. I knew something was off. Too many questions. I swear, you guys, this is just a big misunderstanding, okay? Julia, keep him here while I call the police. Shame on you. You guys won't even let me explain. I'm gonna go outside. There's no service in here. Okay. Okay, now that it's just me and you, let me explain who I really am. No, it's okay. I understand what you're doing. You do? Yes, because I do the same, Harry. I'm the one who's been stealing tips around here. I've been doing it all along. When you gave that whole speech about how we deserve to take from the owners just to make ends meet, I knew we were gonna get along. But we're cut from the same cloth, Harry. I can't believe this. I swear, I wouldn't have thought. No one ever suspects me because, well, I'm too nice, and more importantly, no one wants to accuse a Latino of stealing. It's too risky. I just take advantage of that. Wow. Congratulations on coming clean, because I have a confession to make to you, too. I'm actually the CEO of this company. I'm actually the CEO of this chain of restaurants. What? I don't believe you. Maybe now you will. I'm Harry Combe. You've probably heard that name. Of course. You had me fooled, Harry Combe. Well played. Julia, I can't believe you did all this. I've been getting complaints about money missing from this restaurant, specifically during the day shift. It had to be one of you. Bernard, I'm sorry. At first, I thought it was you because, no offense, you look a bit more suspicious. You're shady, okay, and you're funny, and I don't trust that. No offense taken. I totally get where you're coming from. Who would have thought that the quiet professional girl was the one stealing all along? That is a plot twist right there. Well, the cops are coming, so what now? Well, I think that the cops were originally coming to arrest me, but they'll be taking Julia instead. I can't believe you, too.