被病患家屬誤會，如何有效處理？外院診斷肺癌，介紹治療方案遭病患質疑！Handling Misunderstandings from Patients' Families

這是一個發生在門診的真實故事，一位外院診斷肺癌的病患來到門診求診，醫生介紹了基於健保給付制度的標準治療流程，包括切片檢測和基因檢測等。然而，病患和家屬對此提出質疑，認為醫生在推銷自費檢測和臨床試驗，並懷疑醫生可能犧牲他們的權益或將他們當作白老鼠。這場溝通過程中的曲折和挑戰，讓醫生感到無奈與無法溝通，最終病患選擇離開。觀眾將從中了解到溝通的重要性以及如何面對疑問和挑戰。

This is a true story that happened in the outpatient department. A patient diagnosed with lung cancer at another hospital came to the clinic seeking consultation. The doctor introduced the standard treatment process based on the national health insurance system, including biopsy and genetic testing. However, the patient and family members questioned the doctor, accusing them of promoting self-paid tests and clinical trials. They also suspected the doctor of sacrificing their rights or treating them as guinea pigs. The twists and challenges in this communication process left the doctor feeling helpless and unable to communicate effectively, ultimately leading to the patient's decision to leave. This story highlights the importance of communication and how to deal with doubts and challenges.