BINGHAMTON – Congressman Josh Riley (D, NY-19) is accusing New York State Electric & Gas (NYSEG) of refusing to answer questions about billing errors and their impact on ratepayers.
However, NYSEG maintains that the mistakes have been corrected and that its door is always open for a meeting with Riley. According to Riley, the company used incorrect temperature data in certain billing calculations, resulting in adjustments that left some customers facing additional charges.
As part of NYSEG’s ongoing rate case in front of the Public Service Commission (PSC), Riley has filed a motion to compel NYSEG to respond fully to questions about how many ratepayers were impacted by the error, when and how NYSEG became aware of it, how much customers were overcharged or undercharged, how much the new charges will cost ratepayers, and why the company thinks it’s legal to put new charges on customers’ bills as a result of its own mistake.
Riley is also an investor in NYSEG. He holds shares of Iberdrola, the parent company of NYSEG. According to a financial disclosure filed last year, Riley has between $100,000 and $250,000 invested in the Fidelity International Index Fund.
“At the same time that NYSEG is asking the PSC for permission to raise its rates by hundreds of millions of dollars, it also has been committing billing errors that are seriously impacting my constituents’ ability to manage their household finances,” Riley said. “That alone would be a problem. But NYSEG has made the situation worse by refusing to answer basic questions about these billing errors and their impact on ratepayers, all of which clearly is relevant to whether and to what extent NYSEG should be granted the rate hike it requests.”
A spokesperson for NYSEG said that an issue was identified with weather-related data used in certain billing calculations between February 19 and April 11, 2026. NYSEG immediately notified its regulator, corrected the underlying data, and applied one-time adjustments so that bills accurately reflected the appropriate charges for all impacted customers.
“Additionally, we have responded to Representative Riley’s inquiries on multiple occasions and have offered to meet with him to discuss any remaining questions,” the NYSEG spokesperson added. “We remain available and willing to continue that dialogue.”
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