Microsoft outage updates: What to know as Outlook, 365 and other apps remain down

To developing news we're following, it's impacting tens of thousands of people across the country. Microsoft is dealing with a massive meltdown, creating outages for Outlook, Copilot, and other services. Action News anchor Christy Aletto here in studio with us to break it down and what exactly is going to be the case going forward. When can I get back into my email? You know, I think that's the question that all of us are asking because as of this hour, thousands of customers are still offline. These are the messages that they are seeing when they're trying to log on and it really tells a story here. The disruption being felt nationwide from email to Teams and even its AI assistant Copilot. Now there are some of the most widely used. for work and for people's day-to-day lives, Outlook email was hardest hit with reports spiking to nearly 130,000 customers midday. Now, to put that into perspective, a single company is considered one customer. So Microsoft reported it suffered an infrastructure outage, posting to X that some servers failed health checks and that a number of servers are being unexpectedly unavailable, strained the remaining infrastructure. Philadelphia-based cybersecurity expert Ana E. Santiago says multiple factors could be to blame. It could be a hardware failure. It could be a downstream impact, perhaps with one of their technology providers that they rely on in order to run their data centers. While Microsoft is working as fast as it can to restore service, Santiago says there's no reason to think that this couldn't go into tomorrow. The tech company says it has taken steps to prevent additional services from being impacted. Shari. Yeah, yeah. All of us wanting to know what the timeline will be, we'll be checking, I'm sure, throughout the night. Christy, thanks.