Olivia Rodrigo fans report ticket problems at Philadelphia concert

Well, some Olivia Rodrigo fans are furious after it appears their seats for the concert in South Philadelphia were double sold. Those tickets were so hard to come by to begin with. Nidia Hahn has been trying to get to the bottom of all this. She joins us now live in studio with the details. To say that this was a disappointment, guys, would be a huge understatement. Some fans bought and paid for new tickets, while others had to miss the concert they've been looking forward to for months. I bought four tickets for me and my friends to the Olivia Rodrigo show. We were so excited to go. Alexa Collins got tickets for Saturday's concert after winning a special lottery, which gave fans the chance to buy face value tickets that were recovered after Ticketmaster identified purchases that violated sales rules. I paid for them right away. They sent them over to my account right away, August 28th. The four tickets cost nearly $500. Collins drove in from the Scranton area, her friends from Allentown. On the way down to the concert was when we discovered that two of our tickets were missing. Collins immediately called Ticketmaster and continued to call multiple times. They told me that they had escalated the case and that we will be hearing back from the Ticketmaster support line before the show started at seven o'clock. But no return phone call, no replacement tickets. Collins and her friends also went to the Ticketmaster box office outside of Xfinity Mobile Arena, but they were still in line when Olivia Rodrigo hit the stage at 8 p.m. In the end, two of Collins' friends never got in. What do you think about the fact that two of your friends didn't get to see Olivia Rodrigo? Yes, I'm very upset about that. You know, we work very hard for our money, especially during these times when everything is already difficult enough the way it is. And then all of a sudden, there's nothing that they can do for us. Collins talked to the fans in the seats she originally bought. They got these tickets through the pre-sale that had happened, which happened before I even got my tickets, which... Kind of leads me to believe that these seats were double booked for someone. We've reached out to Ticketmaster on their behalf, so let's see what they say. Yes, thank you so much. ...who experienced the same problem for her group. They bought their tickets on StubHub and say when they got to their seats, other people were already there and told them they had bought their tickets during the Amex pre-sale. Now, Ticketmaster and StubHub are investigating. StubHub tells me this appears to be an isolated incident and it will talk to the consumer to understand what happened and make it right, but guys, from where I'm sitting, this does not seem isolated at all. And the tickets were so expensive, and they were so hard to get in the first place. I don't know how you make it right. They've already missed the concert, but you got it. I did ask them that. Thanks so much.