Going undercover to test restaurant accessibility

Robert, you ready for this? I feel good. This is a whole new experience. Suited up with hidden cameras, Robert Hampson, who's blind, is helping document what it's like for him to be a customer at some of Canada's biggest fast food restaurants. At the age of four, I had a brain tumor, and it was the surgery for the tumor that left me blind. Here's just some of what we found. At this McDonald's, the self-service ordering kiosk does have accessibility features for people who use wheelchairs and those with low vision. But Hampson needs to hear the options. For someone who can't see the screen and doesn't know where to touch, you can obviously understand that that wouldn't be usable to them. At Tim Horton's, Hampson asks how he can give feedback instead of an answer, silence. Hi, are you still there? And later, he accidentally leaves through an emergency exit toward a drive-through lane. A driver calls out. My mistake. Lorene Cazier's job is to make spaces more accessible. There should have been something. Usually emergency exits at least sound off, you know, when they're opened. Ontario has accessibility rules, but this disability rights advocate says there are gaps. We've had a failure of government leadership. That law has not lived up to. Anything like its potential. Ontario's Minister for Seniors and Accessibility declined an interview. In a statement, his office says it's up to businesses to follow accessibility rules, adding they focus enforcement in areas that can have the biggest impact. McDonald's says it takes accessibility seriously and has shared our findings with a franchisee. Tim Hortons says the restaurant met accessibility standards when it was built and its staff do get accessibility training. It's now looking into why that training wasn't followed.