Power doors absent or malfunctioning at popular restaurants

First, getting inside. Easier said than done when we try the power doors at this Swiss Chalet. Can you try this to make sure? Yeah. Nope. Nope. At Boston Pizza, more door issues. Huh? That could be me. Hey, all right. All right. There you go. And on the way out, another problem. A plant and a bulky sign make it impossible for Taylor to reach the button. Our producer presses it, but it still doesn't open. Yeah, they don't think you can get to it. Accessibility strategist Laureen Cazier is watching and weighing in. What do you think when you see that? So, really unfortunate. The organization then themselves also needs to be accountable in terms of operational and maintenance procedures, making sure it works. At the keg with Ruth, there are no power door buttons at all. Power doors are required by the current rules. Okay, I don't see any buttons. A host steps in. All right, thank you. Why should you not have the same experience that others have if you're relying on accessibility features? So, of course, it's frustrating. The Ontario building code is complex and changes over time. Which version applies depends on a building's age and renovations. That makes it hard to tell who's following the rules. Code aside, experts say it's the user experience that matters. We ask all of the restaurants we visit for an interview. None of them agree to appear on camera. Swiss Chalet, The Keg and Boston Pizza don't respond to our requests for comment.