How do you scale AI without losing the human touch? | Dreamforce 2026

Marc Benioff
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#Salesforce #AgenticCRM #AgenticEnterprise
Adecco Group CEO Denis Machuel joins Marc Benioff at Dreamforce to talk about what they're learning as they use human-centric AI to make work better.
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Video Summary
AI GeneratedDenny, CEO of Odeco, discusses how integrating AgentForce has transformed his recruitment business. By automating core workflows, Odeco has reduced recruiter administrative burdens by 35-40%, allowing staff to focus on human connections. This shift has led to 20,000 additional placements year-to-date and the creation of \"Our Potential,\" an AI-native guidance platform.
