Salesforce CEO Marc Benioff goes one-on-one with Jim Cramer

Look at the stock of Salesforce, right? After the close, the cloud software kingpin reported a gigantic blowout quarter. Also, we have a major expansion of the partnership with Anthropic, where they'll be embedding their customer relationship management software in Anthropic's clod. Wall Street was terrified that companies like Salesforce will be eaten alive by AI competition. But this partnership puts these worries to bed maybe permanently. Earlier this afternoon, I got to speak with Salesforce co-founder and CEO Mark Benioff and Anthropic co-founder and CEO Dario Amadei about their new partnership on Closing Bell over time. But now I want to bring Mark Benioff to go into more detail on his amazing quarter. Mark, welcome back to Matt Money. Jim, it is always great to be with you and welcome. And thank you from San Francisco. All right. Let's just go right to it. Mark, this was a fantastic second half acceleration guidance moment because that's what people are worried about. Is it going to accelerate? Tell us how come you're able to accelerate the way we had hoped. Jim, you know, this apocalypse narrative has been such nonsense. I mean, I've heard you say it yourself many times. And here you can see, Jim, net new AOV growth is the strongest in four years. Skeptics said seats would decline. Jim and agent for sales and service and slack all grew seats year over year. Skeptics said customers are going to leave and attrition is near its lowest level ever. And Jim, skeptics said pricing power would erode. And here we are with our A1E and A4X bundles. Bookings more than doubled quarter over quarter. And Jim, contract length terms improved across all segments, new business and renewals. Agentic use of the platform has surged six times, six times, Jim, because agents are using more Salesforce than ever via our model context protocol calls and apps are not dying. They are growing. Nine out of the 10 top AI companies, most of them are within one block of us here. You're going to see a Dreamforce, Jim. Nine out of those top 10 AI companies use Salesforce and Slack. Their spend, Jim, 435 percent year over year growth. Frontier models depend on CRM. They don't replace it. You just heard from Dario, the CEO of Anthropic, the number one AI in the world, how he's standardized on Salesforce, uses it every day. And now together we've built Clawed Force so you can build the next generation of enterprise apps. Some of the nonsense I heard. Let's say while we're on a roll here, let's defeat all the nonsense. People said, I mean, Slack's not working that well. This was blowout Slack. Jim, I can't describe the success of Slack. It's like nothing I've ever seen in the industry. We saw some triple digit bookings growth from Slack in the quarter. But you can see the numbers are just awesome. And it's because every new company in AI is built on Slack. Slack also got some great replacements. I was just with one of our customers, Nike. Great company. I love the products. I use them every day myself. They're standardized on Slack. General Motors is standardized on Slack. We're having just tremendous success with Slack all over the place. Incredible. Now, these new customers are quite exciting. Well, if we could start with FIFA, because World Cup just happened. Cisco, the S.Y.Y. company is the largest also standardized on Slack. Exactly. And then I want to mention one that many of our many of our viewers use. And I think they're going to be surprised that you and Robin Hood have teamed up, which I know from the very beginning it could happen. But now is a reality. And I'll tell you about Robin Hood. Well, first of all, you know how I feel that Vlad is, you know, I think very much the Steve Jobs of our time and financial services. I have never met an entrepreneur quite like that before. I've known him for a long time. And you may remember he went through a horrible crisis, but it transformed him. He became a great executive. And yes, he's standardized on Salesforce and he uses Slack as well. And, you know, I have a huge amount of respect for him and the company and everything he's doing. It's so exciting. And I'll tell you, it's not just Robin Hood and financial services. It's many other companies as well who've all made these deep commitments to Salesforce, like J.P. Morgan, like Bank of America. All of the largest financial institutions, Jim, are built on Salesforce. Department of the Army, on top of what, veterans? These are very big contracts. All 15 of U.S. agencies use Salesforce, and you're right, the Army runs it. And we're also rebuilding the IRS as well. I mean, there's huge opportunities for efficiency and automation inside the U.S. government. And the idea that we can start to take and advance some of those older systems and update them to kind of these A.I.-based systems like Salesforce is a tremendous opportunity for the U.S. government. I could not be more excited. You know, the secretary of the Army took me aside and he said, I have completed my recruiting four months early because of Salesforce. So not only do they have human agents, you know, the folks who hit his numbers four months early. It's very hard to do because not only does he have human agents, but he also has A.I. agents who is able to recruit more people than ever before. And now Human Resource Command in the Army, they expect to drive 55 million agent force conversations every single month. Now, 55 million, Jim, I mean, that's be all you can be. I like that. You know, you're an army of one yourself, Mark. Now, the one thing I when I listen to these contracts, the first thing I think of is it can't just be your silo. It can't just be sales. You must be doing things that the other guys, you must be taking share inside the organization from some of these other companies that maybe really are a little more SAS capitalized. Well, Jim, I'm super excited about, you know, the success of Salesforce's ITSM product. You know what we're doing in IT systems is very exciting. We have more than 450 companies now on Salesforce's ITSM offering. And we had a huge conversion this this month from ServiceNow from McAfee. So I think we're going to have a lot more as well to talk about. But we're very excited in ITSM and service overall is a huge area. I think, you know, I've done more than five million autonomous service completions myself using AgentForce, Jim. If you just look at help.salesforce.com, you can see that. And for the five million that I completed, well, two and a half million that required humans were auto escalated from the A.I. agent right into the human call center. Now, that's really the way it should happen. That was really a powerful moment for me to see, you know, that this is really working. Now, speaking of really working, we had a chance to speak with Diorama earlier. This is anthropic. A lot of people feel like the reason why they were afraid of being in Salesforce was because of anthropic. I think what they should be afraid of is being in a company that is not Salesforce, because this does sound like a very good type. I know it's the first of many. I know that it's not necessarily exclusive, but it's going to be very additive in the future because you might not have those customers otherwise. Jim, you have to remember Salesforce is first and foremost in the data business. We're helping our customers to build data lakes, to integrate their data, federate their data, harmonize their data. You may remember, Jim, we bought Informatica last year. That data foundation is critical not only to Anthropic, but to every single one of our customers. Then we are in the applications business, too, in sales, in service, in marketing, in commerce, in analytics, that you know so well. But those applications are not just applications anymore. They're also semantic foundations for these AI models. These AI models need this level of intelligence, security, the controls for users we call user models, sharing models. And then we put the agent model on top of that. And then this new UI, you mentioned it, CloudForce, it can bring all of that together and release all this trapped value that enterprises have had in their systems. All can get revealed in this next generation AI user interface. And that is going to take the investment that all these companies have made. Yes, you mentioned FIFA, Deutsche Delecom, Army, Athena Health, Uber, all the ones that we closed this quarter or this year. Let me tell you what's going to happen, Jim. By putting CloudForce on top of these systems, they get another level of value and another level of capability. They can build all kinds of next generation applications that were just never possible before. Well, it's a great combination, Mark. I'm glad that my travel trust owned Salesforce as it has for, I don't know, I mean, when did we start the travel trust? I want to thank you for coming on. I want to congratulate you for a great course. It was 2009, Jim, I think you had me on the show. I don't think we've done a billion in revenue yet, Jim. Now we're doing almost 47 billion in revenue. Nice work, Mark Benioff. Thanks for your support, Jim. We're so grateful to you. Of course, Mark, and right back at you. I will see you. You know it. I'll see you at Dreamforce. Jim, you're going to love what's going to happen at Dreamforce. We have incredible things to talk about. New products like CloudForce, Slack Code and a lot more. I can't wait. I can't wait. Thank you so much, Mark Benioff. Bring your whole team. We can't wait to see all of you. I'll bring my wife. Why not? I mean, let's really go there, huh? OK. Bring everyone. Mark is the co-founder, chair and CEO of Salesforce. Bye, Jim. Congratulations, Mark. Great to see you. Me and my wife are back there for the break. Coming up, when NVIDIA reports the world listens. So listen up, because Jensen Wong is speaking with Kramer. Don't miss a second of Mad Money. Follow at Jim Kramer on X. Have a question? Tweet Kramer. Hashtag Mad Mentions. Send Jim an email to madmoneyatcnbc.com or give us a call at 1-800-743-CNBC. Miss something? Head to madmoney.cnbc.com.