Reset Or Restore Your HP Printer | HP Support

Reset or restore your HP printer. If your HP printer is experiencing issues, such as error messages or difficulty connecting to Wi-Fi, you can reset it to potentially fix the issue. There are multiple different resets that you can perform, depending on what you would like to do. You can reset the printer, which is a quick way to recover from errors or prepare the printer for setup. You can restore network settings, which prepares the printer for a new network connection. Or you can restore the printer factory defaults, which clears all settings to recover from more serious errors or prepares it for sale to another user. Reset the printer. Resetting the printer is a quick and simple way to clear temporary memory, which can resolve minor issues. With the printer powered on, disconnect the power cord from the printer. Unplug the other end of the cord from the power source. Wait 60 seconds. Reconnect the power cord to the power source. HP recommends plugging directly into a wall outlet. Plug the power cord back into the printer. The printer resets and turns on automatically. If the printer doesn't turn on automatically, press the power button to turn it on. Restore printer network settings. Restoring network settings can help if you are experiencing Wi-Fi or Ethernet-related issues. This reset removes all network information from the printer. You will have to reestablish the network connection once this reset is performed. There are a few different methods to restore network settings. For many HP printers with a touchscreen control panel, you can navigate to the Network Settings menu and select Restore Network Settings. You can also use the HP Smart app to restore network settings. On the app home screen, double-click or tap the printer image to access printer settings. Then select Advanced Settings. The next steps differ depending on your specific printer model. Select either the General or Settings tab, and then look for the Restore Network Settings option. Once you have completed the network reset, you can re-add your printer to the network, either through the printer control panel or through the HP Smart app. Restore printer factory defaults. Restoring factory defaults resets all printer settings. Settings that have been configured in the printer are deleted, and the original factory settings for these features are restored. If you are going to use this method, be aware of the following. All printer default settings are reset. All personalized copy, scan, and fax settings are removed. All printer network information will be erased. If you print wirelessly, you will need to reconnect to the network. The printer will lose connection to print-related subscriptions, such as HP Instant Ink, however, billing will continue. There are a few different methods to restore factory defaults. The most universal method is to use the HP Smart app. Open the HP Smart app on your computer or mobile device. On the app home screen, double-click or tap the printer image to access printer settings, then select Advanced Settings. The next steps differ depending on your specific printer model. Select either the General or Settings tab, and then look for the Restore Factory Defaults option. After restoring factory defaults, wait about 20 seconds. The printer then automatically restarts. Go to 123.hp.com to download the printer setup software. Now that the reset is complete, the printer will need to be set up again. Search our YouTube channel for steps on setting up your specific printer model if needed.