@CTSounds has grade A customer service

What's good YouTube man, it's your boy Young Dub coming at y'all with another video here, man This video Probably a lot of us can relate to as far as bass heads We could even take it outside of the industry and just say it as customers and you know in a general sense, man I know New day and age social media is all I mean, obviously social media. We're doing it here with the YouTube channel man, but social media Has social media reduced social interaction in real time real life As far as like in person and whatnot man to me customer service is dying There's been plenty of times. I mean y'all can look at me Me Burger King McDonald's Taco Bell on a regular wing stop on a regular basis, man We always have that one-off interaction where we go to like McDonald's I'll just use them because they're everywhere You go to McDonald's you have You might have a guy at the you know If you go through the drive-thru you might have a guy at the window and it's like hey, how you doing or whatever? You know you get to the window like hey your total is $18.12 and you like, you know, you might have the cash or you hand them your debit card and uh They may or may not say hey, you know, good morning. Good afternoon Have a good day things like that There's been a zillion times and recent memory that I could think of where I'm like I'm the nicer of the people and I'm in my truck like hey, you know I like have a good day and they just look at you like you're crazy. So it's like, okay. Well, you know, you're a hoe We'll keep it clear. You're a hoe, but it is what it is, man But um, I mean not a lot Walmart McDonald's I know a lot of these companies look at they're probably too big to fail. I don't think that's a possibility man There's been some retail giants that have fallen But customer service, right? That's kind of the basis of this video Granted there will be speakers But shout out to CT sounds shout out to their customer service. That's the basis of this video Let's get on the table and I'll do more of my story while showing y'all what we got going on Let's get to the table, man All right, folks. So this video here is another one of those Videos that have been a long time coming man, which I'll see behind y'all as a CT sounds neo six and a half Those are 250 watts RMS Let's see here So six and a half inch pro audio speaker single forum voice coil Hopefully y'all can see that. I did these a while back man. I can't even recall how long ago I bought the product from CT sounds Kind of exploring, you know Brands that aren't maybe aren't marketed enough to be one of the standout as far as like a kicker Let's see sundown audio Pioneer stuff like that Rockford Falls gate all those major brands you think about When you come out to it man I probably still should take a look at digital designs now that they're on the internet as well but nevertheless, I Have some CT sounds have some simple sounds and obviously a ton of to panel a ton of crossfire as well But while I was dibbling and dabbling in the six and a half inch rural I have both these Neal speakers now because hopefully y'all can see the damage on this box Hopefully y'all can definitely see it now So there was some damage on this box, so I don't know if this was the speaker that got pinched But shout out to CT sounds they do a heck of a job as far as Putting their speakers in the right type of box and putting some styrofoam around them But nevertheless, these are Neal speakers. So they're kind of yeah, so this is the one I got pinched So, you know, they're Neal speakers. Obviously not I mean not extremely shallow, but not too terrible either as far as mounting depth and all of that I believe this is probably a stamped steel basket. I'm not 1,000% certain about that But nevertheless this speaker kind of got damaged in shipping. It had you know, it's got the little teardrop in it Y'all can see that it's just a itty bitty defect, but at the end of the day You know Depending on the person they may or may not throw a bit hoorah about that However, I just I'm the type of guy man if I order some I kind of want it perfect so I actually reached out to CT sounds and They have this here You know, don't forget to leave us a review CT sounds a whole nine But when you buy from them, you know, you obviously can reach out to their customer service as we said in the intro I think customer service is slowly but surely dying because people just don't care anymore Is that do post pandemic was it before the pandemic? I don't know. But nevertheless, let's get to it Reached out to CT sounds say hey, we got this little Defect in a speaker back here and they said that's not a problem. Guess what we're gonna do Matter of fact, they went above and beyond We're gonna see you a brand new speaker Okay, that's just a wrapping kit, all right, we'll get the wrapping paper out the way But yeah Most companies say hey, I think I said that back in the day when I had Received it was either Orion or I think was a PRV speaker some speaker I received it was all screwed up the basket was all busted up and whatnot and then I sent the The seller, you know the deal like hey, this speaker is tore up or whatever the guy Emailed me and said send me some pictures That speaker torn up and we'll see a new one. I was like, why the hell would I do that? I know that now a lot of sales guys that I talked to It was like those companies that have you do that just to make sure you're not getting two speakers or whatever to hit CT sounds didn't do that Reached out to them. They said hey, that's you know, what that's not a problem. We'll send you a brand new speaker free of charge So I got this brand new speaker free of charge. So yes, I guess I'll open it I don't want to be unboxing whichever way you want to look at it But nevertheless man, like I said, this is more of a video about customer service Because they didn't have to do that they could have been like hey, you know Send that speaker back. We'll refund you Sonic Electronics to out, you know not to take anything away from CT sounds But Sonic Electronics, they're like that too. They'll just say hey, you know what? We are sorry that whether it was on our end or whether it was on shipping The product didn't reach, you know, we should make it to your home that we have that we intended So we'll go ahead and make it right So that's what they did brand new CT sound sticker times two we get the long one and The bigger one and we got the brand new neo speaker man. And yes Thank you for your purchase So obviously CT sounds is a company that I'm definitely starting to dig Boom brand spanking new Good to go good old neo motor 250 watts RMS Hopefully y'all can see that and we got those great a push terminals man. So yes So once again man, shout out to CT sounds they went above and beyond I've had this speaker for Dang I was gonna say I do. Let me see if I can get over here Find the plastic and see if they Maybe there's a date in it Let's see order September 15 2022 So yeah, so this speaker has been sitting around here for a couple of months and for some reason that's just what I do I'll let stuff sit I'm a hoarding car audio like I don't know like I'm getting ready for a car audio apocalypse I don't know what the heck I got going on over here But nevertheless man, once again, shout out to CT sounds We have a whole smorgasbord of neo speakers here I have a whole board pack of The six and a half. I have the CT sounds super tweeters Let's see. Give me just a moment. I'm gonna pause this and grab those to come back All right. So as I stated we got the neo six and a halves. We got the metal me though metal six and halves as well and then More recently we've had these pro audio 4-inch super tweeters, man. So I've got Products I've got car audio products. I got everything To put a matter of fact, I got the whole freaking system to put together. I got For my own rundown. I got two resilient sounds team 18s. I got two Wolfram 9ks. I got some crossfire 8s Crossfire super tweeters. Matter of fact, I'm not too far away from those. I can grab them without tearing the camera down I've got four of these Let's see, so I got listen, I think yeah two resilient sounds 18s, two Wolfram 9ks, crossfire 8s Crossfire super tweeters, crossfire six and a halves. I have those probably been sitting around since September if not longer I got to do a video on those, you know open them make sure they're good to go I've got horns. I've got lithium batteries. I got everything I need. I got it right. Unfortunately right now. I got the time just don't have the strength to even remotely possibly pull on those products man, but Yeah, we are ready to roll And y'all know me man Stuff with me can change like the wind it can go from all y'all my dude timpano Obviously to the crossfire to mess around and be a whole CT sounds Miz and highs For the build going forward man, so you never know man. But yes, once again, shout out CT sounds This is 1000% appreciated as far as y'all guys sending me a new Neo Not that To put it friendly not that anything that they have is cheap It might be budget driven These are not that these Neal speakers are not your budget driven Six and a half inch speaker man. These are kind of their top of the line So they once again, they didn't have to send that out to me. So once shout out to their customer service I did tell them that I was gonna make a video obviously that was a Good while ago But nevertheless, yes, we got around to it. Once again, shout out to CT sounds. We're having that great a customer service Stuff like that, especially with a guy like me When I come holla at you and say hey this product is busted or whatever the heck happened and y'all say hey Let us correct that that goes a hell of a long way With a guy like me man, so it makes me start to say You know, I don't know how another company would handle it Even though once again down for sound did send me the right Alternator bracket Duke got to do a follow-up on that But nevertheless at the end of the day there have been companies that I've reached out to and they say What's that SOL your ish out of luck They always want to put it back on the customer and it's like oh man, I've been doing this for the last 20 years Well, we can't verify that so we don't care So you might get that type of response man, but anytime I holla to the company and they say hey we got we got you back Scar and CT Towns are two companies for sure That I know what to have a no hassle return Scar did me right back in the day with a RP amp CT sounds obviously has done me right more recently with the neo speaker here man, so y'all definitely This is coming for me Y'all definitely want to check out this brand Unfortunately, I do not have a stereo down here To test these speakers, but I can almost assure you they're good to go You might mess around and hook these up outside in the truck and Just do a little distance test something So I can vouch for them 1,000. I'm vouching for them for 100% But then once I hear the sound I could go 1,000% But nevertheless, I will still highly recommend y'all take a look at this company Once again great a customer service they follow through When a customer had a problem, they didn't have to do that. They literally could have said hey send this old one back We'll see you this Shout out to see CT sounds man. Y'all know the deal Any questions comments concerns get at me? I'll try to get back to everybody man CT sounds great a customer service CT sounds gets a thumbs up. Hopefully y'all do it right here on the video man. It's to be a boy out of 5000 Hertz I'm out. Y'all have a good one You