Undercover Boss Sets Up Fund for Employee's Blind Son | Lucky Strike Part 1

He's going to give us all the reservations for the day. We can only make reservations in lanes one through four, no more than seven days out. So this is a whole different system, I see. It's a whole other program. Shahan is like, does it interface with the other one? They don't even talk. They don't even talk. When someone calls in for a private party, that system does not talk to that point of sale system. So we have to do double the work. If I could make it, I would have this one and that one, all three of those would link to one, but ... Is that something you could do? Not right now. If we could figure out a way to make those two systems talk to each other, it would be streamlined. Shoes is a really big part of our job. All right. Stack them, spray them, and I want you to put them up. How's it going? I think her name's spelled wrong. It's M-A-I-D. M-A-I-D-I-E. Okay. Did I put her in wrong? Yeah, I think she spelled names right. It's kind of important to ... Yeah. ... for a good experience. Maybe Jermaine will just let me spray shoes and put them in cubbies for the rest of the night. How long have you been here? I've actually only been here probably around six weeks. Six weeks? That's it? Yeah. I came in here, and I like the energy. I like the place. And I just went straight to the manager and said, you know what? I belong here. Because I was going to do a graphic design. I was a graphic designer for an investment company. What do you think of the graphics here? I think I'm going to try to come up with something on my own design for Lucky Strike. And if my boss jumps on it, great. Yeah. For sure. What kind of graphics do you do? Just computer graphics, mostly marketing and advertising stuff. Then I started going to school for computer programming. Cash got short, so I started working again. Yeah. Is this a good substitute for where you were headed before, or is this kind of like a way station for you to get back to the college thing? I kind of feel like a knack for this. I feel like this is my place, and I can see myself, if anything, going to school for business, doing more for this company, doing that, you know? People like Jermaine come to us and say that they found their calling, and he's using all his skills as CEO of Lucky Strike. That's everything. Do you have any kids? Yeah. I've got a four-year-old son. He was born actually blind. He was born with vision problems, so it brought us kind of closer together. I guess maybe with my son's disability, I can't afford to make mistakes. You've got to deal with life on life's terms. If you can't cope with life on life's terms, then unfortunately, you're going to have trouble. Jermaine clearly is a man that has earned his wisdom. He's a very deep person, and I feel very fortunate that he's chosen to be with Lucky Strike. Jermaine, your positivity is unbelievable. I think you should be on our training team. We're opening more units. You're the kind of person that we need. You know, we have two separate computer systems that aren't integrated, and I know you've got computer programming background. Yeah. So one of the things that I'd really like you to do is to work with our head systems guy to help work out the interface for us nationwide. I will make that happen. I know you will. If I say I'm going to do it, I'm going to do it. I have no doubt about it. And you told me you had an idea for a Lucky Strike t-shirt design. Yeah, I've got a few ideas. Well, great, so I think that you should work with our design department and design a Lucky Strike t-shirt, and then I would like to make sure that a percentage, all sales goes into some fund for your son. Oh, my God. Yeah. Yeah. You know, Jermaine, you get moments like this in life that are turning points. That's this. Today is monumental. I really probably don't even know what my future has in store, but all I know is it's gotten brighter.