NEW YORK- New York Attorney General Letitia James issued a consumer alert this week reminding airline passengers to understand their rights following widespread flight disruptions caused by last week’s Winter Storm Fern and ahead of continued winter travel challenges.
Thousands of flights were canceled or delayed nationwide during the storm, including at major airports serving New York, leaving many travelers stranded. With additional winter storms forecast and some passengers still owed refunds, James urged New Yorkers to seek compensation when warranted and to file complaints if airlines fail to comply with the law.
“Winter storms are unpredictable, but travelers’ rights are not,” James said. “If your flight is canceled or significantly delayed, you may be entitled to a refund.”
According to the Attorney General’s Office, travelers are entitled to a refund if an airline cancels a flight and the passenger chooses not to travel, regardless of the reason for the cancellation. Passengers may also be eligible for compensation if a flight is significantly delayed or if they are denied boarding due to overbooking.
Airlines are required to provide timely updates on flight status changes and must honor commitments outlined in their customer service plans. Travelers may also be entitled to refunds for checked bag fees if luggage is lost or not delivered within required time frames.
James encouraged travelers to monitor flight status closely, keep documentation related to disruptions, and carefully consider their options before accepting travel credits or vouchers. Passengers who believe an airline has improperly denied a refund may file a complaint with the Attorney General’s Office online or by calling 1-800-771-7755.
Comments