Gordon Shows Owners How AWFUL Their Restaurants Are | 24 Hours to Hell & Back | Gordon Ramsay

Ladies and gentlemen, listen up. Stop eating. Gentlemen, knife and forks down. The restaurant is closed. First of all, I've just witnessed one of the most appalling lunches I've ever eaten. My guests couldn't even find a clam. The salad was rotten, and the dressing tasted like it was made 10 years ago. When you attacked my guests, is that how you deal with customers? I thought they were very irritating from the beginning. I just wanted them to know. I'm amazed you can stand up straight. The size of the chip on your shoulder. So which size chip should I have? Let me just ask you. As a ******* motor dealer. My dad put a million dollars in the place, and I'm failing him. What chip do you want on me? No chip. The restaurant's on me. No chip. No chip. Because if you're not in that fit state of mind to respect what little customers you have, you shouldn't be ******* in here. OK. Period. OK. I've got a question for both of you. Do you want my help, yes or no? I need it more than my life. Ladies, gentlemen, I need all of you out of this restaurant. And I want you to follow me now. Let's go. Let's go, please. Oh, Hell on Wheels. Hell on Wheels. This is Hell on Wheels. It is the engine room and the heartbeat of my operation. The talent and the amount of knowledge inside that truck is extraordinary. Listen carefully. There's something you should know. My team has been coming to this restaurant undercover for quite some time to find out what is really going on. I'd like all of you to take a look at what I discovered. Whilst my team were undercover. Please, pay attention. All of you. I think the restaurant, it is very old-fashioned. We now only had 10 people all week. I made more money when I was ******* 16. In the kitchen, it smells. Like, it has a smell. Oh, my God. What is wrong with you? Oh, my God. Don't laugh, it's not funny. What I saw in the video was disgusting. I couldn't believe I ate there. It was, ugh, it was gross. I wanted to puke. Don't be ******* blaming everything on me! Well, why is this business going down in the dumps? Everyone blames me! I'm sick of it! Oh, come on. Many losers attempt to replace you, and it becomes their frenzy. ------- asinine. The whole kitchen's fucked! You scumbag, ************! ------- jerk-off! Listen, I'm cooking my ******* pasta! Go **** yourself! **** you! I'm ******* stuck here, destroying in my... This is what you wanted. This is what you dreamed. It's my dream. I fucked everybody. I live with that every day. Un-*******-believable. Let me tell you something. Even though it may appear that all of you have given up... Maybe I'm bitter, hateful, and disgusted inside, and it shows, but I never gave up. Don't say I gave up. It's disgusting behavior, Vinny. Do you ever feel your father every day? Did you? I'm asking you a question. My father died 20 years ago. Okay, I'm very sorry for that, because dad and mom mean everything to me. If you failed your father every day, let me say it the right way, would you feel good about every day going to work? Would you? I'm asking you a question. Ladies and gentlemen, forks down. The restaurant is closed. Thank you. Sorry I disrupted your lunch. This is crazy. Ladies, that was me sat down there with a beard. Right there, yes. Right there, yes. I had to tell my guests to stop eating. The food was that bad. What happened, Dustin? Just now, or? You don't know. Who poached the eggs? I poached a few. I don't know if that was the one. You poached a few? Yeah. Yeah, well, Matthew's eggs were like bullets. When a restaurant can't even poach an egg, that's not a good sign. When was that chicken cooked? Do you reheat that in the microwave? Yes. This restaurant needs help. Ladies and gentlemen, I need all of you to follow me. Let's go. OK. Everybody, I would like to introduce you to something close to my heart, this It's Hell on Wheels. That's my engine room. State of the art kitchen. Travels all over the country with me 24/7. And more importantly, every individual behind there are serious experts. But listen up, all of you. This will be a shock for you all. Recently, I've had my top team inside your restaurant, Dustin, undercover filming surveillance for weeks. I had to stop you from eating in there. And this is the reason why. Take a look. I'll get a coffee and a water, please. I did not say I was going to bring everybody some water. Would you like to drink besides water? You don't hear well, huh? What's wrong with you? Oh, man. Oh, God. Disgusting. Oh, God, I just lost my appetite. I think that's a roach leg in there. I'm sorry, I don't drink anything from here, sir. That was nothing. Oh, my Lord. You didn't just lick the plate. What is wrong with you? Oh, man. Horrible. Oh, look at that big ass. You're invading his privacy when you come back here. What was that? Oh, Jesus. The sixth hopper, Stuart Little. Look at them rats. Oh, Lord. Oh, Lord. Oh, my God. This is crazy. Oh, my God, no. Disgusting. I don't go again. Never again in this place. Never. Do you understand why I asked you to stop eating? That's disgusting. Unprofessional. I've been to thousands of restaurants. I've never seen anything as shambolic and disgusting as that. You've lost your passion, it shows, in the service, licking food off the side of the plate. I am incredibly embarrassed and horrified. Most I can't even say, because I'm just totally humiliated. Anyone to speak up? Dustin, give me something, young man. I'm ashamed of it. Bloody right you should be. Dustin, I'm willing to help, but I'm not here for six months. I've only got 24 hours. Clive, I've been sat there with my guests for the last 75 minutes. From the minute we arrived, it was almost as if we weren't welcome. The service was lackluster. One of our orders was forgotten. And the food was shocking. How long do you think you've got left? Maybe six months. Six months. Ladies and gentlemen, put your knife and forks down. Stop eating. I need to show you something really important. Follow me. Let's go. Come down, please. I'm like, all right. This is Hell on Wheels, the heart of my command center. My team has been secretly filming you in your restaurant. And I want all of you to focus what I'm about to show you, because this is embarrassing. The church service over here, refill on table 10. Excuse me. That steak is overcooked, man. It's not good. I'm going to get sick. Nicole, he's laughing his head off. You're treating this like this is a joke. It's not a joke. It's not a joke. Now it's called humility, called respect, and you're laughing again. There's nothing wrong with a smile. It keeps the face young. So that's how you measure your professionalism, by standing there giggling? I am not giggling. Oh, you weren't giggling? I can laugh. There's nothing wrong with laughing. I'm just disgusted that you're standing there smirking away. Would you like some popcorn? Maybe. What a disgusting way to behave in front of your boss. You should be ashamed. I'm not. Clive. Do you really want to run this place for another six months? Not under these conditions, no. I'm here to help you, but we do not have a lot of time. I'm going to give you all 24 hours to turn this business around. Because if we can't make this work in 24 hours, we have got no chance. Ladies and gentlemen, I'm so sorry to interrupt. Could you stop eating for 30 seconds, please? I cannot believe this man is here in my restaurant. I just sat there for the last hour with my guests. I am shocked of what I've just experienced. Dull, bland, embarrassing. You can't both be in denial. Does this restaurant need help? Yes, sir. Absolutely. Steve, that food was atrocious. I didn't think it was atrocious. You didn't think it was atrocious? No, sir. And you've got no idea how appalling that kitchen is? No, sir, I didn't. Do I need to take what little guests you've got left in here and show them? Sure. You want me to? Ladies and gentlemen, follow me, please. Let's go. Come in, come in. So under here is where your food goes. Shh, I want to hear what they're saying. That's a hot plate covered in ----. Oh my god. When was the last time it was cleaned? I don't have an answer. I don't know. You've been here 32 years. You can't tell me the last time that was cleaned. I'm done with excuses. Everyone, follow me, please. I want to show you something. Right, come on down. This is Hell on Wheels, the heartbeat of my operation. I'm here to help. Let's get that right. But there's something you should know. Without any of you knowing this, I sent in my culinary team to secretly record the restaurant for weeks. And I can't believe what people get up to when they don't know they're being filmed. I don't want to see. I am shocked. Watch carefully. So he wants to take these off. He doesn't want to eat them. Please put them in a bag for my dog. People just wasting Nicole's ranch as if it's free. Who has their chips? I do. I'm waiting on my coffee chips. Yes, they said they've been here forever. Is there a difference between loin back ribs and baby back ribs? If you full of bullshit, you know that. Disgusting. Oh my god, really? Oh. Wow. Oh my god. This can't be real. Oh, we're going to die. These folks are going to leave out of here and don't never come back. Oh my god. What's going on? Oh my god. Oh no. Oh my god. Oh God, it looks so much worse on camera. I'm lost for words. Shermans truly need a shock to the system. Now I am gonna help to turn this business around in 24 hours because if you and your staff don't have the drive or the passion to change in 24 hours, then you never will. And that 24 hours starts right now. to make this place change quickly. I need one thing from all of you, your 100% commitment across these next 24 hours. Are you committed? Yes! What I've just experienced, What's shocking, I just want to say, you can never, ever step inside this dining room again, dripping of sweat from your nose into customers' food. We're trying. You know, we're trying. Bullshit! You're worse than him. The way you shouted at my guest, put the plate down. No, I didn't think I screamed, but no, I apologize. That's a polite way of acknowledging. I apologize. Aurora, I know how much this restaurant means to you and how long it's been in the family. Truthfully, are you happy right now? No, I'm not happy. Would you like my help? Of course. I need your help. Ladies and gentlemen, stop eating. Forks down. I'd like all of you right now, and I mean all of you, to follow me. Let's go. What a ******* disaster. Come and take a stand over here, please. Thank you. That's fine there. This is Hell on Wheels, the engine room and the heart of my command center. Listen carefully. My team has been visiting your restaurant undercover for weeks to find out what truly is happening on a day-to-day basis. What they uncovered was shocking. Have a look at this. When I saw that screen going up, I went, we're done. We're done. Why are you going to wait here now? Marco, don't talk to me like that. Who's going to wash the dishes right now? I'm not going to wash dishes. I'm not telling you to wash dishes. OK, there's two ladies over there. I'm busy right now with the tables. Chinga la madre, don't do this to me please I don't do this to my mother, never. Hey, Johnny, smell this. Look. Smell this. Yeah, a little lava. Just got to wash off the funk a little. Oh, ----. That was appalling. Let me promise you one thing right now. I'm going to help to turn this business around. Not only am I going to turn it around, but I'm going to turn it around in 24 hours. I almost had a heart attack working out here. If your family and your team doesn't have the passion and the commitment over these next 24 hours, you never will. Understood? Yes, sir. I can't hear you. Yes, sir. Good, because the clock starts now. I've been sat there for the last 60 minutes. That was me. Uh, quick question. Who's in charge? Uh, I am. Right. You'd never have thought so, sat there. I felt like the dogs were more in charge than the owners. You know, this food wasn't even at a diner's level. Embarrassing. And then the servers are petting the dogs. Anybody else find hair in the food? You found some hair? Yes. Human hair or dog's hair? It was dog's hair. Oh, I had both. Pamela, do you feel there's a structure here? I guess apparently not. I'm shocked. All of you, put the knife and forks down. Follow me. Dogs, on the leash, please. Look at this. Come around. Come on, guys. Hell on Wheels. Is this a mobile kitchen? This is the heartbeat of my operation. This is Hell on Wheels. To all the employees at Fetch Bistro, there's something you should know. My team have been inside that restaurant secretly recording you. And what they found was pretty shocking. I want all of you now to take a very close look. Watch carefully. I didn't see that. I love dogs. I don't believe a dog should be in the kitchen. Chuck. Out of the kitchen. It just worries me because like if they start to fight, somebody is going to get hurt. We just have to, I think, be more careful. Oh, how'd it go? Good job. Oh, I was wondering why there's a leaf in it. It's flavored, Greg. No, he's never done that before. Well, we don't have a recipe to follow. Greg, do we have any more hamburger buns? I don't think so. Well, we're out. Are we out of Italian dressing? They don't have any olive oil? I don't know, dude. This bacon is done, done, done. Oh, my god. Oh, my god. Gross. Didn't know how messed up things was. Yeah. Wow. First of all, I don't find anything funny here. What's the big giggles? Laugh instead of crying, because that wasn't good at all. I love the idea of a restaurant with puppies. I think that's exciting. But the footage I saw kind of makes me want to go home and brush my teeth. I don't know. It's gross. Who's the head chef? Put your hand up. We don't have one. The kitchen manager. Are you in charge of the kitchen? Greg did appoint me in charge, yes. So who is your head chef? I don't have one. I've never seen such a disorganized, chaotic mess in all my life. Honestly. Do you feel you know how to run a restaurant? Not after looking at that. What's become evidence that you haven't got a structure on how to run a business. Now, I'm here to help. But more importantly, are you guys committed? Absolutely. Yes. I haven't got three weeks, three months. I've got 24 hours. Because if we can't come together to make this concept work in 24 hours, trust me, this restaurant doesn't stand a chance. And that 24 hours starts right now. Let's just get one thing clear. I've just been sat out there for the last hour eating some of the worst food I've ever tasted in my entire career. Really? Yeah. How's business been, generally? Bad. Bad? Why do you think business is bad? Not a lot of customers. Every other business this afternoon, and has been for the last three hours, have been packed. Why do people come here? Shall I tell you? Because they can't get anywhere else. Oh, OK. Yeah. This is not Patrick Malloy's. This is the last resort. I'm pretty pissed. I thought it was good. Most feedback is pretty positive. Oh, you know. I've got some bad news for all four of you. Excuse me two seconds. Ladies and gentlemen, stop eating. Forks down. Everybody the restaurant is closed. All of you follow me outside right now. Let's go. Let me introduce you to Hell on Wheels, the heart of my command center and more importantly every individual behind there are serious experts. Over the last few weeks your restaurant has been under surveillance. I want you all to have a look. I am horrified. It's embarrassing. It's New York. I know. The apples are so sticky, it's disgusting. Kissing in the middle of service. You've got the owner, the son, that doesn't come around that much. It's here every day for like an hour. You want to be the top dog? I don't care about that though. Oh my god. I want to be out of here seven ******* years ago, and I can't get out of here. That's *******, honestly, that's really gross. I need someone to stand up and say, I run this ******* place. You've got to do that, and you don't do that. Gross. Wow. Your teeth is Christ almighty. I cannot believe we just ate here. Shocking. I mean, it's just disappointing because you expect people to be up to code. It's going to take a big turnaround for me to come back here. Cross-contamination, raw chicken with cooked food. That's unacceptable. Excuse me? That's unacceptable. You're right. We're doing wrong. You go to the gym and you walk in your restaurant half ******* naked. You know, it's something that you're used to doing and it's just bad habits. You're running a business. It's not a catwalk. I didn't know how unprofessional I looked until I saw it on the big screen. It's pretty embarrassing. We've got 24 hours to turn this business around. Ladies and gentlemen, stop eating, all of you. Put down your knife and fork. I'm lost for words. OK. What I've just experienced sat over there with my fellow colleagues. Clearly, I have no respect for customers. You just don't care anymore. Lies. That's a lie. I am here to make food. I am here to please your palates. What part of that was pleasing? You and your team, I want you to follow me. Everybody outside, I want to show you something that I think you especially should look at. Let's go. All of you, follow me. This. it's hell on wheels that's my engine room state-of-the-art kitchen Over the last few weeks my team have been inside Sandoz and it's interesting how staff perform when they don't know they're being watched i want you all to have a look at what i'm about to show you twice now what is wrong with you oh my lord don't ever microwave We've lost a lot of customers because of Tatiana's mouth. I can't read off all of our sites. You will have to look on our menu online. Tatianna She comes at customers sometimes. Tatiana, table two What about it? I gave him my check. How she talks to people. It's hard to work with her. Jorge! Hey, little bitch. Flip seven and eight. Yeah. This ---- don't say to go. Look at my ticket. I don't know what this says. Athena, don't sell no more gumbo. I just have this one. Just listen to what I just said, OK? After you're done with that, don't sell no more, OK? All right. Thank you. You guys complaining about their order taking too long. Don't come in here telling us what somebody doing outside. Just deal with them. Whenever they say light, you put ******* light seasoning on there. Shut the **** up right now. That's it. Light. What? Oh, god. Sandra, anything? Is there any passion left, or are you done? My passion is there. I just don't like to be attacked. Especially in front of everyone, so that was kind of hard. I wouldn't give a **** about everybody. You do. Really, I don't. Right. And who's attacking you? You are. I attacked you. The way you came up in there just attacked me. I love what I do in the kitchen. Right, OK. I love what I do in the kitchen. Stop there. Which part do you love? I like creating in the kitchen. I like cooking in my kitchen. Microwaving. The way he came at me is very embarrassing. I'm very, very angry. I'm from the streets. I fight dudes. It's nothing to me. Sandra, no one attacked you. I just told you the truth. I'm here to help, but I can pack this rig in 60 minutes and get the **** out of here. You still want to fight? I'm here to help. But I can't help your attitude. Do you want my help? Yeah, we need your help. So if you can deal with my attitude, I'll deal with you. You can give me as much ---- as you wish, but I'm not here for six months. I've only got 24 hours. If I'm gonna give you everything I've got to help turn that place around, I need in return some form of bloody commitment because that experience 10 minutes ago was appalling.