Global Entry 2027： The Old App Stopped Working (How to Apply Now)

Check your phone for the Global Entry app. It stopped working on September 15th. So did the Trusted Traveler Programs app. Both were replaced by one new app called the Trusted Traveler app. Your membership did not change. You do not need to reapply. New to Global Entry? This video walks through the process for 2027. That includes the interview, which is the step that takes the most planning. Global Entry is run by United States Customs and Border Protection. It lets approved travelers skip the regular line when they come home from abroad. It also includes TSA PreCheck for flights leaving United States airports. The fee is $120 for 5 years. That fee is not refunded even if you are denied. Children under 18 pay nothing if a parent or guardian is a member. Applying at the same time counts too. Put your own application or membership number on your child's application. There is also a free option called Mobile Passport Control. It can speed up customs at some airports with no background check. It is not a membership and it does not include pre-check. We covered it in its own video. United States citizens, United States nationals, and permanent residents can apply. Citizens of 22 partner countries can also apply. Some of those countries add extra steps at home. The full list is in the guide. You need a valid passport or a green card if you are a permanent resident. Children can enroll too, with a parent's or guardian's consent. Some things can lead to a denial, false or incomplete answers on the application, a criminal conviction, pending charges, or an outstanding warrant. A customs, immigration, or agriculture violation in any country, being denied when you tried to buy a firearm. An ongoing investigation or being inadmissible to the United States can also disqualify you. Underneath all of it, customs has to be satisfied that you are low risk. Step one is an account on the Trusted Traveler Program's website. The address is ttp.dhs.gov. Signing in requires a login.gov account. If you do not have one, the site sends you to create it first. Every applicant needs their own account, even a child. Step two is the application and the fee. Step three is waiting for conditional approval. Step four is the interview. You have two years from conditional approval to finish it. Miss that window, and the application is canceled with no refund. You can do it a few ways. One is an appointment at an enrollment center. Another is enrollment on arrival, which needs no appointment. You do the interview at customs after an international flight lands at a participating airport. Dozens of airports take part, so check your airport's hours first. Some airports, cruise ports, and land crossings offer other options too. Video interviews exist, but only for some renewals. First-time applicants cannot use them. Every person needs their own interview, children included. A child's interview needs a parent or legal guardian there. Bring your passport or green card, a second photo identification, and proof of address. If you travel on more than one passport, bring them all. Children do not need proof of address. Our interview video covers what they ask. Step five is final approval. Want the mobile features? Install the new Trusted Traveler app and sign in with your existing account. At 85 airports, plus some pre-clearance locations abroad, the app can confirm your arrival. Here is how long each part takes. Customs and Border Protection says 80% of applicants get conditional approval within two weeks. Some wait a year or longer. Final approval often comes within a day or two, though Customs says it can vary. Members from the United States also get a card by mail. You do not need the card to use Global Entry at the airport. Renewal opens one year before your membership expires. File before it expires. Customs says the benefits can then keep working for up to 24 months. Our renewal video covers that step. Here are five mistakes to avoid. First, keeping the old app. It no longer works, so delete it. Second, showing your card at the pre-check lane. That does not get you in. Your membership number has to be on the airline reservation as your known traveler number. Already booked a trip? Add the number to that reservation too. Then check your boarding pass for the pre-checkmark. Third, assuming your kids are covered. At Customs, global entry belongs to one person. A child without a membership cannot use your lane. Fourth, getting a new passport and forgetting your account. Update the passport in your account because Customs requires a current one on file. A name change means a visit to an enrollment center. Fifth, waiting on an enrollment center slot. Have a trip abroad coming up? Enrollment on arrival? May finish it on the way home. So, two short lists. Already a member? Delete the old app. If you want the app features, install the new one and sign in. Nothing else about your membership changes. New applicant, your own account, the application, conditional approval, then the interview within two years. The free guide at govclarity.net has the partner countries and the document checklist. No email required. Thank you for watching GovClarity. Remember you can find our complete guide and all official links in the more section. If you found this helpful, please like, subscribe and share it with others who might benefit. Remember to hit the notification bell so you never miss our latest videos. We're here to make government procedures easier for you, every step of the way.