This couple put an AirTag in their bags. Air Canada still lost them

It was supposed to be a relaxing vacation for Micheline LeBlanc and Sylvain Durapeau. They flew to Italy on October 16th, just days before they were supposed to get on a cruise ship for a European tour. They were flying from Fredericton, New Brunswick all the way to Venice with a connection in Toronto. Their son Francis Durapeau says when his parents arrived in Italy there was a problem. Only one of the bags had made it to Venice. This bag belonging to Francis's father was missing but it had an air tag that showed it had been left behind in Toronto they say that didn't seem to help Air Canada agents that they talked to basically they were saying that they couldn't find the bag Francis decided to drive from his home in Ottawa to Pearson Airport hoping he could figure it out he showed agents the location of the air tag which was now just a few hundred meters from where he was standing some of the people that we actually spoke to actually went and looked um where the bag was tagging and said that they couldn't find it they told us they looked absolutely everywhere and that they couldn't find it. Francis went home empty-handed. That's not surprising to this former Air Canada executive. Their general rule is that bags should travel with the passenger. He thinks the fact that the bag was lost on its way out of the country may have been the problem. When you talk about bags being checked internationally, there's a few more protocols that have to be cleared and that's where it gets a bit more complicated to get the bag to your destination Air Canada eventually did locate the bag seven days after it went missing which means they weren't able to get it to Italy on time for the cruise instead it's now being sent back to New Brunswick Francis's father was forced to buy some new clothes for the rest of the trip i'm going to look into um the next step as to um compensation and um and you know putting in those claims CBC News reached out to Air Canada for comment they did not respond to our request. Greg Ross, CBC News, Toronto.