These Kitchens Are A MESS! - BRAND NEW Season Kitchen Nightmares Compilation

After discovering the most disgusting and unsafe food hazards I've ever seen. Smell it! I've shut the diner down. All of you, come here. What the **** is that? Poor boy. No cover, no date, nothing. What is that? Like, he passes this box of chicken in front of me, and, like, it smelled. It smelled, it was so, that was embarrassing. You should all hold your head in shame. And I knew it wasn't going to be perfect. I knew the food was going to be a bit too complicated. I knew we were going to struggle with standards. But what I didn't expect was this disgusting hell hole. You should be ashamed. Let's clean it up. We got to do better, guys. I feel like a failure. I let my family and my staff down, and my customers. It's on me. The book stops here. Sorry. The way things are going, this place is in real danger of being permanently shut down by health inspectors. I care a lot about this place. Like, I understand that, you know, I'm not here all the time. And I probably should be. It's clear to me now that I need to step up, and I need to make a change for my business. Time to get this divided family together. OK. You guys called me for help. Well, that right there should be a wake up call. And honestly, between you and I, I should be running out of here. Because most people would. There's not a lot we can say. You know, obviously, there were things that you found that were not supposed to be there. What you found, I can promise you, would have never been served. No, I don't think so. And it should have never been in the restaurant. Guys, it's not about me blaming anyone. It's just we're forgetting the purpose of this. This building put clothes on your backs. This building kept you guys in a lifestyle. And how the hell you don't know that that's the way it's functioning under your own nose scares the ---- out of me. You need to take accountability for everything that goes on in this restaurant. Here's what I'm not seeing. None of you two are on the same page. And our personal issues are affecting our professional life. Archie and Paddy, when you were building this business three decades ago, it was your dream to pass this on to the boys. Is that still the dream? They do. You two need to listen. You need to listen to each other. And you need to set your differences aside. That's first. Is that possible? Have I got that commitment? You have my commitment, yes. Cal, have I got that commitment from you? Absolutely. I'm committed, 100%. You guys have had it easy. You've had it handed to you. Now it's time to work for it. Is that clear? Yes, sir. You understand that? I do. I'll see you both in the morning. Mom, Dad, thank you. Thank you. You're welcome. I knew this place was in trouble, and the family was somewhat fragmented. But the discovery in the basement for me was horrific. On top of that, you've got two sons that are their parents' fortune away. But what upsets them more than anything is that they grew up in this diner. And sadly, no one's taking the silver spoon out their mouth. And I'm going to do just that, get them on the same page, wake them up, and put them back together quickly. At Basque 46 in New Jersey, he's kicking everybody out. Whoa. I've had to shut down the restaurant due to the kitchen's lack of hygiene standards. What the f*** is that thing? Guys, I'm sorry. Everyone's got to go. I wasn't expecting Gordon to rip apart the walking box like he did. And yeah, it killed me, you know? I'm still trying to keep my composure right now. Guys, that was rough. I knew what to expect when Chef Gordon came here. I just didn't expect all that he found wrong. Guys, turn around, please. Let's just get real, shall we? Just for two minutes. Tonight was a mess. I came in here to turn this business around. But if anybody has a problem with that, the door's there. I can't start to help you guys if you're not prepared to help yourselves. And Steve, it begins with you. You can't run upstairs disappearing into the attic whenever there's a problem. You need to own it. You need to be front and center. Bobby, the most expensive member of staff in here, you need to bring it. And you need to be the example for the other guys. It's been a free-for-all. It's time to put pen to paper and set up systems, a structure, and the standards go up to the next level. I want a show of hands. Who's in? And if that hand is not up, then just get the **** out of here. Hands up, who's staying? I'm going to devise a new menu. I'm going to spruce up the place. I want a new attitude, and I want everyone on the same page. Fall back in love with what we're doing. Get this place cleaned up, and then get some sleep, because you're going to need it. I need you for 30 seconds outside. I need you to stop ******* around. I need you like never before. All right. We're in the ****. Now, we may be down, but we're not ******* out. And there's one thing you need to do. You need to ******* apologize to Steve. Move up. Got it? Got it. It's not me paying the bills. But if I was, you'd also be out of here. And I tell you that because you're the one that's going to have to do the rethinking. And I swear to God, you come back a new man. You're taking the ---- out of him, and you're not giving your all. Is that clear? Clear. Thank you, Chef. I'm not going to fail, fall, falter. It's going to make me stronger, and I'm going to fight as hard as I can. I'm embarrassed. I didn't think I would be this embarrassed, but I'm embarrassed. Come on. I'm willing to do what it takes to rebound from that. And this is my life, dude. So this is an opportunity, and we've got to step up and do this thing, OK? Can we get this going? Listen, I'm here to help, OK? I want to help you, but I need you to take a break. This is not the way to live and work. And because of your loyalty, you've been taken advantage of. I'd like the opportunity to teach you a menu that you can execute, and a guideline to help. You in? Yes, of course. Come here. OK. Get some rest on that. OK. Thank you, Chef. I've got your back, OK? I'm from Peru. In Peru, Gordon is a big star. And I never thought Gordon teach me. It's amazing. It's a dream come true. It's becoming clearer by the minute that the problems with this restaurant lie squarely with its owner. Let's talk about the way you run this place. Let's talk about it, Chef. Talk to me. You're miles away from where you should be. There's no general manager. Yeah. You're not present. And when you are, you're hiding in the office. Can you not see the mess you're in? I'm here to fix things. No, you're not. No, I'm not. So what I'm not doing right? Because you're asking your team to work in your mess. The system is dysfunctional. Ticket times, 90 minutes. Golfers don't come anywhere near your front door because they can't come in for a quick bite to eat. I try to do my best. Carlos is the one in charge. Carlos is on his knees. Yeah. He's been pushing for three weeks solid with no day off. Right. Do you understand what that guy's going through now? Yeah, I know, I know. It's not easy. At least Gordon gets an idea of what we deal with on a daily, I guess. You can't just beat them seven nights a week like you don't care. But you don't understand. You're not listening. I don't understand. You're not listening. I can't believe George is actually arguing with Gordon Ramsay. I'm trying to help you. But you know what? You're deluded. You think so? All right, no. I know so. You're deluded. They're literally like this. I want to know you're deluded. Yeah. Because you're dreaming. Why do I'm dreaming? You're watching staff put food in the microwave. You're watching staff. I'm dreaming people to put stuff in the microwave. You told them. You were there when I told them to put stuff in the microwave. You have been watching me for years. They haven't done this for the first time tonight. You asked me to help. But I can't help you if you can't help yourself. All you're doing is just keep coming and screaming. I want point. Screaming? Oh, my god. I can't. We've never seen George confronting somebody like that. Well, I want point on that. No, no, no, wait, wait, wait. No, no, no, no. No, no, no, no, no. All you do is screaming. I need my check. Repeat. Can you recall the check? I'm stopping you sending me. What I want you to do is stop me. I came here to do a job, but you asked me here. You tried to. And so far, you're ignoring all the obvious. I know. I'm not. Do you think I'm lying? Well, are you going to listen? Oh, my god. Did you see that? Now, do you want a meeting with your staff or not? I do. Are you going to be honest? Yes. Let's go. Take off the hairnet. Right now, this guy's delusional. He can't smell his own ----. He needs to understand what's at stake here. I've been in a lot of kitchens, and trust me, I've seen a lot of disasters. But tonight, that was one for the record books. You're standing in your own way, and you can't see the wood for the trees. I absolutely welcome the loyalty, but I'm not. I am not going to butt heads with the owner and waste my time. I'm done. George, listen to him. Like, we need the help. Now, am I in or am I out? Rot has set in. Get the customers out of here, please. We're shutting this place down now. And with so much at stake right now, I need to get this family to turn things around before it's too late. That was embarrassing. And boys, just wipe the smoke off your faces. And I just want you two to get real for five minutes. Right now? We're on course for a absolute ******* collision. Did you have any idea, Melissa, it was operating that bad? I had no idea. I honestly had no idea. I thought that that was under control. Can you not see the pain on her face? This is not funny. No, I know. It's serious. I know. And, Mom, you need to understand the difference between running a business and wiping your son's ass. That's going to stop. And when the boys walk in, it's either to help, talk about a post, or get out of here. Now, Antonio, you want to learn, right? I can see it in your eyes. You should be like a sponge right now, learning to be the manager, learning to be the face of this place, supported by these two. You two, get some ******* integrity. We've got some great followers. And you're making waves on that social media. Get creative. It's about having some fun and reminding this area how cool this place is. And more importantly, supporting the place, because it's taking your family down. Now, I've got a culinary team, and they're coming in tonight. I'm going to devise a new menu. We're going to revamp this place. And we're going to get that kitchen up to speed. You and I are going to train, and train, and train, and train. You've got to absorb. Forget everything you've learned. And we're starting again. Melissa, I need 30 seconds with these three. Thank you. I am ******* off. You know that. This has got so ******* real that we are in trouble. We are in over our heads. And your mom needs some help. She's been taking care of you guys her whole life. We're in the ----, guys. Not totally yet, though. What are you talking about? They don't even inform me about what's even going on. It's deep. I grew up watching my mom having three jobs. It ******* killed me. What did it do? It gave me a work ethic. A work ethic like no other. You love your mom, right? Yeah. Is this what makes you laugh at night when you see her struggling like this? No, absolutely not. I don't even want her stressed out, to be honest with you. Vinny's stressed out. We're in the ----. I didn't know it was that bad, man. That's fucked up. And I'm telling you, 20-*******-two years of age, I've got to give you some credit for walking in here every day. But you need help. I do need help. A lot of help. Now, I just need a change of attitude. And all of you pulling on the rope. Have I got that? Yes. I'm not ******* asking. I'm telling you. At the Juicy Box in Brooklyn, I found a restaurant with no systems and no standards in place. You should see the fridge downstairs. Will you take a look? Our inventory sucks. Downstairs is fucked up. I think it's time for a reality check with Q, Zappi, and all the staff. Right, I'm lost for words. I thought I was coming in to fix systems, implement new standards. But there was no systems to fix and no standards to reach. Honestly, right now, this is an emergency. A walk-in that doesn't work. The juice doesn't work. The machine's broken. This is way further gone than I thought it was going to be. It's not a viable business. We should not be open. They're ******* serious. And all I see is just a bunch of jokers. Q, you need to run this place as a business. We can't party in here. Obviously, there's nothing in place tonight, which resulted in a choppy service. It's not just tonight. This ----'s been going on way longer than just tonight. Everything's not perfect, but it is what it is. So I'm going to keep it rolling. Are you taking this serious? Is it what you want to do? Yes. You do? Yes. Can you guys in the kitchen and just leave me Zappi, Q, stay here, please? Guys, can you put those down, please, and just give me five minutes? This is crazy. Right. You two, I am fucked off. I am so fucked off. You have no idea. This is a joke. Yeah, it's a joke. It's a joke. An absolute ******* joke, and you two should be embarrassed. I am. This place is going to ----, and your parents are giving you everything, and we're just playing at it. Come on, man. I feel like every single day, you know, I try to put my all into this place. I do. I wake up, I think about Juicy Box. I go to sleep, I think about Juicy Box. I don't even have a personal life. I come here every day, every night. I'm here from what we're holding. But you're using this place as your personal hangout. There needs to be a difference, Q. You can't party in here and expect to run a ******* successful business. It doesn't work. If I walked into any of my restaurants and saw my staff taking shots, they'd be looking for a ******* new job there and then. I'm not ******* around. No more partying, no more drinking. The only person that I'm concerned about right now is your dad. I really feel for my brother, my dad, and everything. I see how hard my dad works, and I really just want my brother to understand that this is all we've got. I could be in school. I could be focusing on other stuff, but I'm here for him. I really want this to grow. Zappy, we're out of control. I'm ready to open my playbook to you, but I'm just not convinced you deserve it. I think it's going to be wasted. I've been here every day for five years straight. Maybe if I focus my time differently, maybe I could delegate different tasks. There you go. There's a big difference between putting time in and making the time work. I am at the end of it. I mean, honestly, I'm nearing the end of dinner service now. It's actually got worse. Chris is just wallowing in his own ----. In that guy's mind, he needs to change quickly. Otherwise, we're done. With a turbulent dinner service, over. Bye, guys. Thank you so much. Chris, let's have a catch up. Time for me to serve up some cold, hard facts. I don't know where to start. You, young man, you're caught in this vortex of absolute negativity. You can't be happy. I'm definitely not happy cooking in the kitchen and having all the stress and having the divide between the front and the back of the house and the screaming and the yelling. One thing that's clear tonight is that you, too, need a break, a break from the restaurant and a break from each other. Mom, you need to do the honorable thing now and take your daughter home. OK. It's not healthy. It's not good for you, and it's not good for Tess, OK? But what about the restaurant? I'll sort the restaurant out. Get some rest. Come here. It's kind of crazy that I have someone looking out for me. I always have people always looking out for Chris. You need a break, some time out, OK? And I know Gordon's not going to let us burn, and I know he's not going to let the restaurant die. I'll see you later. I'm really thinking that Gordon can help Chris, but I really want to see him stop yelling at Seth, stop making excuses, and I want him to own up for his mistakes. And I want to hear apologies. I want to hear I'm sorry for yelling at you. Young man, you're 31 years of age. You've got your whole ******* life in front of you, and you're about to **** it up. I know this was your dream. Chris, I want to help you. You're not on an island. I need your help. It's hard, this business. And it's absolutely turning you into a guy that you do not want to be. I just want to be better, and I just want to be happy. You need to help. First thing tomorrow morning, you and I are going to see someone and open up. And you have to change your behavior and not use the closest women in your life around you to attack because you're not happy. You're young enough to sort this out, OK? I just want you to be honest and open. And remember, we want you to succeed, OK? Come here. See the boy, OK? I'm here to help, OK? Stop damaging yourself. It's not worth it, OK? I don't really know where my life stands right now. I have a restaurant that's in pieces that serves, you know, mediocre food. Thank you. I need a new chapter, else I don't know if this book's going to even continue. You're not being true to yourself. The way you're performing is downright disrespectful to hear. I love Puerto Rico. I fell in love with that place. And I reached out to a friend of mine. I said, just come and eat. And trust me, she knows her Puerto Rican food, let me tell you, because she's a phenomenon. Please, would you take your glasses and your wig off, please? This is Omi. It's me under here. You'll recognize her from Next Level Chef. It's amazing to have Omi in the restaurant. She is very nice. My god. Omi was present tonight, having dinner. My eyes and ears. This is crazy. I actually attended to her, and I didn't realize. Was that embarrassing a little bit? Oh, my god. If you would describe tonight's experience, how would you put that in your own words, Omi? It's really tough, because when I go and I eat our food, I expect a level of excellence. And there was just so many things that it was lacking. It was so crazy. If that is someone's first experience eating Puerto Rican food, would they come back? There's a level of excellence that we have to thrive for. Why has that love gone from your food? Do you want this? Health, yeah. I wake up every morning wanting to cook with that passion. I've always done it since I was 14 years old, Chef. Cooking with my mom. I love to cook. And if your mother was sat with Omi tonight, she would be embarrassed. We have to get that fire back. The fire was there the first year. We have to get it back. And the first year was our toughest year. What she just said, that's how I want to hear you, with that desire and that fight, that spirit. And that's the only thing that's going to dig you out of this hole. Now, it's been a long day. What I am going to tell you is that there are big changes coming. I want to say a special thank you to you and your girlfriends. And would you come back tomorrow night? Just give us 24 hours. I appreciate it. I'll see you tomorrow night. Take care. Bye, Mama. Gracias. I want you to take a moment and to thank your sister, like you've never done in the last three years, because she's always been there. You need to think about the stress, how hard it is, bringing two jobs into this business Never. I never get to tell you this. I never tell you this, but I appreciate you so much. And I'm proud of you. And I know you believe in me. I'm sorry if I disappointed you, and I'm sorry if I got too comfortable. You mean so much to me. I know. You know that? Yeah, you mean a whole lot to me. We got this. Oh my god, we got it. We got it. When Gordon told me that I cook like I don't care, it stung, because it's true. And I don't want to disappoint my sister. You know, she's my number one fan. She's like my rock. You know, she pushes me. Bring it back to that kitchen. Bring it back. Danny, go behind the line. Put two tickets on. That's the third table you've eaten tonight, and not one, not one apology. It's just been a little bit courteous to the current situation. Well, maybe you're applying more of that in the other place, as opposed to here. OK. Oh, my god. Ray tries to convince me that he cares with his behavior and his attitude. I promise you now, he doesn't care. He ignores his partner, and only shows up when he's not working at his pizzeria. We need to be 100% committed. You don't get success with a 50% commitment. Never. As the restaurant begins to empty, I want to have a word with Kelly somewhere private. Where's your office? In the back. Let's have a quick, two minutes. Ray, he's showing no responsibility. And I'm going to be honest with you, he's manipulating you. I feel that way, too. I don't know how to get out of this. I'm scared. How long have you been going like this? How long has it been running like this? Six years. Well, it's not right. I'm here to help, OK? But what you need to do is clear the decks. And you need the gumption, and you need to be empowered. When these other businesses that he's involved in take off, you're going to be dropped. You've got some tough decisions to make. Having Gordon actually see what I've been going through for all these years, I realize now that something definitely has to change. Ray, two seconds, please. Yeah. Let's get this over. This business is going nowhere. We know that, right? You are only present 50% of the time. This business is in a crisis. Why don't you just let me take over the business, and I'll take the debt? So like walk out zero? I'm in debt. There's nothing here. So hypothetically, if we roll that over to me, the debt, would you walk away for zero? I don't understand. You always, like, try to twist my words. I'm not twisting words. I'm asking you a question. Why didn't you come up with the money when we were in debt? If you were 50-50 partner, why didn't you come up with it then? I didn't twist any of your words. I just asked a question. I don't want to give this place up. I put my sweat in here. Is that what you're hoping she's going to say? What? Yeah, I'll sign over to you. No, that's not my plan. I feel like I'm being offered something that's not fair. You draw $70,000 a year out of the business. You're only here for 50% of the time. You have other interests. The business is dying. I'm the one that got the SBA loans to keep the place open. I'm dead here. We're in the ----, Ray. We're on our ass. You're robbing her. Yes, Chef. You know what he's going to do? He's going to go to the bank. He's going to take all the money. I won't have any money. He has control of the bank account? Yes. Wow. OK. Yeah, I'll walk away. I'll walk away. It's toxic. It's very toxic. There's no one dream team. It's not a team, no. We're waiting on a smokehouse chicken, no barbecue. Why was her wrap delivered and no Mr. Max? We really need the nachos. They've been waiting a long time. Jen walked up to the window every time to let Jake know what he did wrong. It went at 402 in the computer. It's 433. That'll work on our time. Not once did she try to fix or help. This is easy peasy right here. Thank you so much. I hope you enjoy your night. Watching Jake just get it on all day was hard. What are you looking at? It's not all his fault. Sorry about the hot dog. Have a nice night, ladies. Thank you. You know, something has to change. It's clear that tensions are running high at Max's. And after a disastrous dinner service, let's have a quick catch up with everybody, shall we? Jake, let's have a catch up together. MK, can you join us, please, honey? Sure. Yeah, let's go. It's time to deliver some hard facts to the team. OK. Ooh la la. This place has been running for nine and a half decades. We've got the location. We've got the name. But no one's holding on to any form of standards. Jake, how are you feeling? I'm feeling a little defeated. I think the kitchen got pushed to the edge. But that's a fraction of the business you should be able to handle here. Now, every area of this business is spiraling out of control. When was the last time we had a general staff meeting together? Two years ago. What? Two years ago? Immediately. Oh my god. To try to get everybody at the same time doesn't always work. No, but as the owner, your responsibility is to get that info to them. It doesn't feel like there's a team spirit here. I'm newer here, but yes, I could definitely agree with that. Like, everyone wants to be in control, but no one is. And the back and forth between Jen and MK and Jake, like, it's a lot. And everyone sees it, you know, even the customers. I think the problem is, is I have an idea, Jen agrees with the idea, and then when we come to implement it, Jen doesn't have my back. So I do. That's not true. MK has offered a lot of ideas and suggestions. They are good ones. But then when I say, all right, well, I'll see you later or what have you, and she's working with someone, and then the next morning when we come in, food was left on the floor, or things were in sweat. I get a picture of it the next day. I have never done that. I will send you a picture of a full rack of silverware and ask you why it wasn't rolled, but I couldn't roll silverware after my shift. Do servers roll silverware at the end of their shift? I'm not a server. You are still in a position. Don't talk to me that way. I filled a position. This is what I'm talking about. I can't. I can't do this. I'm not going to be yelled at by you. I can never have a conversation with you. And you said, I don't know how to do it. No, you showed me a little thing with little check marks on it, and I don't stand at the hostess check and check little boxes. I seat my customers. I've been seating them for 30 years. I know how to seat them at a table. I don't need a check mark to count the customers. Not like every other restaurant. I'm not every other restaurant. And that's why we're not doing well. I did it. I can't do it all, but I don't want to be yelled at all the time. I need your approach to be different. Hey, Jen, what can I help you with today? Instead of saying, what did you do wrong today? You're not taking the help. I'm literally begging you to take my help, and you're not. I cry in my bed at night thinking about your struggles, and you won't take our help. Nice. I'm helping save Indian restaurant, Dijon. Sir, a chicken tikka masala, spicy. And I've discovered a huge problem in the basement. Oh, my good god. It's like a hoarder. Just tons and tons of it everywhere. This is confirmation this guy has lost the plot. OK, what else is left? Table 22. Go ahead. With dinner service finishing and guests leaving. Thank you so much, guys. Take care. It's time to confront Bobby and his team about the massive food hoarding problem I've discovered downstairs. Can I have two minutes with you, you and you, downstairs, please? Executive head chef, front of house manager, and the owner. When was the last time you stepped down here? We come every day. Every day? Every day, yeah. You're the executive chef, right? Yeah, what does that mean? In charge of? The food. What in the hell is this? Would you eat this, Nilesh? No, would you eat that? I don't feel like holding this in my hand. No, let alone eat it. Why are we accumulating all these things? Are we going to put it on the menu and tell the guests, oh, guess what, we have burgers today. Eat these burgers. Holy crap, it'll be the worst burger that somebody will ever eat in their life. So this, we don't use this. This one we are not using. We use only this, this, and that. But look at me, get rid of it. It's like we can't let go of it. There's Mexican food in the other walk-in. And that restaurant's been closed for months. This thing needs to go. I feel bad that we have so much stuff. We have been storing those things. We should have been getting rid of them. When was the last time you were in here? I don't know, last night. Last night? When was the last time you were in here? Half an hour ago. Half an hour ago? What is that? That's the goat curry. The goat curry. No dates, no label, no plastic wrap. Raw chicken and cooked chicken on the same shelf. What does that mean? Cross-contamination. Congratulations. I'm feeling embarrassed. Obviously, some of the stuff was overloaded, so I had to put it in the main fridge. When was the last time you were in this fridge? Truthfully, now. I was last yesterday. Yesterday? Stay there. Just hold that. Young man, you've got to talk to me. Nobody cares here anymore. You are the executive chef. Have we given up? No, chef. This is embarrassing. There is ---- everywhere. You need to let go. You need to clear the decks. Just for your own sanity, so we can focus on running an authentic Indian restaurant. I'm a stubborn man, but I guess he's right that we are using this as a storage house. I feel a little low, a little demoralized. But it's for my own benefit, because this will make me focus on what we should be doing. Is this how you want this place to run? No, chef. Someone needs to take responsibility. The business is losing money, and we should never, ever operate like this. This is not good. I came here to help, but all I want to do now is get the hell out of here.