Undercover CEO Catches A Rude Manager!

I'm so sorry for the wait, ma'am. It's quite alright, dear. It's busy today, isn't it? Yes, ma'am. Thank you for your patience. Emily, why was this customer left waiting? This is unacceptable! I apologize, sir. We were short-staffed, and I was attending to another table. Excuse us, Emily, alright? This isn't the first time. You need to manage your time better. Such carelessness reflects poorly on our establishment. Excuse me, sir, if I may. Emily was very gracious when she arrived, and the delay wasn't an issue for me. I appreciate your input, ma'am, but we have standards to uphold. I understand, but publicly reprimanding your staff in front of customers isn't professional either. Everyone's working hard. A little understanding goes a long way. Ma'am, I don't come to your work and tell you how to do your job. So, please, let me do mine. No more mistakes, you hear me? Yes, sir. Good. Tell me, does your manager always speak to you and the other staff like that? He can be quite demanding. High standards, which is good for business. But sometimes, it feels like a bit much. I've seen my fair share of tough bosses in my time. It's important to have high standards, but respect and kindness should never be compromised. Have you spoken to him about how this makes you feel? No, I haven't. It's a bit intimidating, and I need this job, but I try not to let it get to me. It's a tough position to be in. I understand. Just remember, your well-being is important too. A job shouldn't cost you your peace of mind. Thank you. I'll keep that in mind. Now, can I get you started with something to drink? Yes, dear. I'll have a sparkling water. Sure thing. I'll have that right out for you. Emily! What is this clumsy mess? Can't you do anything right? I'm so sorry. It was just an accident. I'll fix it right away. An accident? This is sheer incompetence. You're slowing down the entire operation. Do you realize how much your carelessness costs us? Please, I really need you. It won't happen. Because if it does, you're out of here. This kitchen runs on efficiency and precision. I cannot babysit every employee who can't handle the heat. Understood. Or find another place to make mistakes. Here is your water, ma'am. I'm so sorry. It's quite alright, dear. Accidents happen. Don't fret about it. It's only sparkling water, so I'm sure there won't be any major damage. That's correct. It's no big deal at all. Emily! You know what? That is it. You're spilling in the kitchen and now you're spilling on our guests? That's it. You're fired. Pack your things and go. Please, you can't fire me. I have a baby at home. I'm all she has. I need this shop to provide for her. A baby at home? Yeah, that's your problem, not mine. This is a business, not a charity. Your personal life is irrelevant. I understand I made a mistake, but everyone deserves a second chance. I'm begging you. Begging? That's pathetic. It's not my fault you can't manage your responsibilities. If you can't handle the job, you don't deserve to be here. I promise I can do better. I just need this job, please. Better? Alright, I doubt that. You're more trouble than you're worth. Pack your things and get out. There are plenty of people who can replace you. Now hold on a minute. You will not fire this woman today. And who the hell are you to tell me how to manage my staff? You know what, lady? I'm going to have to ask you to leave. Food is on the house, but I want you out of here. I'm not going anywhere. I am Miranda Clarkson, CEO of Clarkson Bistro Chains. I've been visiting various locations in Cognito to understand our operations better. And I've seen enough today. Your management style is unacceptable. It's oppressive, not motivational. We value respect and encouragement in our company, not fear and belittlement. You are relieved of your duties effective immediately. We will have someone from corporate come in to manage while we find a replacement. You know what? Fine. This place has terrible food anyway. And there's rats in the back. That's right, everybody. There's rats in here. And you, dear, will keep your job. I will personally oversee your training, and we will implement a more supportive management style here. Accidents happen, but it's how we handle them that defines us. Goodness, that was so awesome. I can't begin to thank you enough. No need to thank me. Let's work together to make this a welcoming place, both for our customers and for each other. Absolutely.