Undercover CEO Catches A Waitress Being Rude.

Hi, welcome to OnTel. My name's Chloe. Can I start you off with something to drink? Uh, I would like some water without ice, please. Coming right up. Were you ready to order? Uh, can you tell me what the special today is? Uh, yeah, let me um... Today's special is a clam chowder soup. Mm, yeah. Okay, maybe not that. Then I would like to go with the... Let's do the chicken sandwich with the... Sourdough, wheat, or white? Wheat, uh, please. And do you think it would be possible to substitute the rice with a side salad or the steamed vegetables? Uh, the dishes come standard with fries like you can see on the menu. Yeah, I see. It's just that, um, I'm really trying to eat healthier for my doctor's suggestion. So I'm trying to follow the guided diet that I'm on. Otherwise, just a sandwich will do, please. I mean, the kitchen probably could adjust and do it, but it does come with an additional charge, you know, for the trouble. Then I think I would just rather just order the sandwich on its own. Or, I suppose, if I receive a generous tip, anything could be worked out. Yeah, uh, I'm afraid I can't afford any more expenses right now. I've been on a really tight budget. Yeah, this, uh, I mean, this is all I really have for the meal. Well, I sure hope that there is enough in there to make it worth my while. It would be a shame if the service was unpleasant due to a bad tip, you know? I'm sorry? I'm sure you'll be able to work it out. Yes, can I help you? Hey, it's been about like 30 minutes and I'm getting a bit hungry. Are there any updates on my sandwich by any chance? Let me go and check. Uh, I see that there is an issue and the order didn't go through to the kitchen. Let me reorder that for you. Okay, then can I at least get some more water, please? There you go. Anything else? Uh, no, that is, that's okay, thank you. Enjoy. So, the veggies really weren't an option? Also, I think the fries were missing. Didn't you say you were on a diet? Also, unless you were going to tip me well, which by the looks doesn't seem like you were going to do, I don't see why to bother. That's not very nice of you. I told you either pay the additional charge, which you didn't want to do, or tip me. This is kind of your own fault. I have waited almost an hour for this sandwich. It would have been nice to, if you would have been able to meet me in the middle and just added some veggies. Could have, should have, would have. Here's your bill. I have tried to call you multiple times. Well, it's kind of busy and you're not the only person here. I'm still a paying customer. So, what was your question then? Well, the chicken on the sandwich tasted a little cold. Well, when I brought it over, the plate was still warm, so it couldn't have been that bad. Also, the bread was sourdough, not the wheat that was ordered. It couldn't have been that big of a deal if you ended up eating the whole sandwich. You know what, just take this card and charge the bill, please. Hey. I hope it wasn't so busy when I was at lunch today. It was manageable. I'm just getting so fed up with these people and their special orders. What do you mean? You know, all these people and their dietary restrictions. This old man wanted all these substitutes but didn't want to pay for it. I mean, everyone has a different preference when it comes to food and drink. So, it's understandable that they have questions. Some people have allergies that can be fatal too. Yeah, I know, I know. But like, he wanted to get vegetables instead of the standard fries. And when I told him about it, he said that he only wanted the sandwich if he had to pay extra for the salad. Then when I brought him the sandwich, he complained that there was no salad or veggies or fries, even though he was on a diet. You do remember the meeting we had at the beginning of the week, right? What meeting? Before we started our shift, the manager told us that there was going to be a change in the menu and that the options for sides on dishes were going to be adjusted so people would have more variety to choose from. I vaguely remember him telling us something about that. So, actually, you could have changed his sides with that extra charge? It doesn't really matter at this point, as he already gave me the card to pay the bill. Chloe, that's the company card. I've seen similar ones when the higher ups come and dine at the restaurant. This isn't good. Chloe, please tell me that you were nice to that man over there. That's the man I was talking about. Doesn't he look like a bum? It's crazy that someone like him even has a card that looks this fancy. I bet he stole it. Chloe, that's not a bum. That is Mr. Johnson. Mr. Johnson. Why does that name sound familiar? Because he's the owner of the restaurant. Hi, Mr. Johnson. Here's your card back. Thanks for coming in. You know, I've never experienced such poor customer service in my entire life. Not from all places. At my own restaurant. I didn't realize it was you, sir. That shouldn't matter. Chloe, was it? Yes, sir. Your behavior today goes against everything that we believe in. Every customer deserves respect and courtesy, regardless of their financial situation or how they look. I understand. I am sorry, but I really didn't know. It doesn't matter. Even as a stranger, the attitude that you have shown me and the lack of kindness towards me when you thought I wouldn't be able to afford the extra charge was unacceptable. I'm sorry, sir. It won't happen again. Nope. I really do hope that you learn from this experience. A good waitress values every customer, not just the ones with deep pockets. And I've heard about you, Chloe. I came here today to verify the rumors. I really hoped I wouldn't have to give this to you, but now I see there's no other option. Dear Ms. Goldberg, we regret to inform you that your employment with Ontelli is being terminated, effective immediately, due to ongoing performance issues. The expectations and standards that are required for your role have not been met. Your final paycheck will be issued in the upcoming week. I wish you best of luck in your future career choices. Yours sincerely, Mr. Johnson. My dad is gonna be so upset. This was his last attempt to help me. Oh my god, what am I gonna do?