My Mission 1 Pro Dead After 2 Months Then This Happened

Mission One Pro dead after two months. Hello everyone, this is Amit Dhan. So what happened on August 1st, I was filming in downtown Toronto, and I recorded about like, you know, maybe one hour or even lesser than I had lunch. And after having lunch, I started recording again. Then all of a sudden the camera stopped and it would not turn on anymore. So that time I was thinking that it has to be the battery. Probably it was like, you know, it was a warm day. It's kind of hot day in for North America, but it's not like a hot, like, you know, Asia, but still it was fairly hot temperature. So I thought maybe something happened to the battery. The battery has no charges. So I was pretty sure that, you know, once I go back home and charge the battery, then it's going to be okay. So I came home and then I charged the battery, but then the camera would not turn on again. And still that time, that point, I was still like, you know, confident that this is probably the battery case. It's possible that the battery got fried. So if I replace the battery, then it's going to work again. So I ordered a battery on Amazon on Saturday and that battery arrived on Monday. So once the new battery arrived on Monday, then I put it again and same thing happened. So what happens, the red LED signal or sign just stays on for like, you know, four or five minutes once I plug in and then it goes away and the battery is not charged, the camera doesn't turn on. I tried resetting and tried everything possible and nothing happened. So at that point, I was sure that the camera got fried. So I sent a support email to GoPro, which was on Monday. Now in the past, GoPro used to have a live chat and our phone support, which I used in the past. And I like that now they removed that. So it's very difficult, like, you know, just emailing. And I was kind of, you don't know when they're going to reply back or even the email went to the right place. So I was very reluctant. But I got the email back the day after, which is Tuesday. Sorry, which is Monday, because I emailed them on Monday. So I reply, got the reply on Tuesday. And they're asking a few things that, you know, just to explain again what happened. And I explained it. And then I mentioned that, you know, the camera has to be replaced. I'm a GoPro subscriber. So that same day, it was Tuesday. You know, he was asking for the address and stuff, and they're going to ship me a new GoPro. But I had to send my old GoPro back. So I shipped my old GoPro on Wednesday because it took me one day in the middle to complete the communication via email. So I shipped it back on Wednesday. And I mentioned that I have an international trip coming up. So they mentioned that they're going to try to expedite everything as soon as possible because I have to take my GoPro to the trip. So I got the EPS shipment and stuff, and it was saying that I was going to get the camera on Saturday, the new camera. And already by that time, my old camera reached a GoPro warehouse in Canada or in Toronto. So then all of a sudden, I got a message from the security or concierge in our condo that, you know, I have a package. Then I found out that it was Friday, that actually the GoPro already arrived. I was very surprised. And then, you know, the new GoPro, I put in the new battery, and it works just fine. There's no issue. So for example, I can show you guys very quickly. So you turn, put in the battery, press the power button for a few seconds, and the camera is going to start very quickly. So it's no big deal, but that wouldn't happen with the old GoPro. And I was like, you know, really frustrated for that few days. Now, what happened when they shipped the new camera, they just like, you know, send you in a generic box. You don't get the real like GoPro packaging. And this is the kind of another small box to put in GoPro. So they only send the GoPro only. But I made a huge mistake. I forgot to remove the lens hood. I sent it to them, but you know, then I lost it. So now I was looking, I'm looking for it online, but I cannot find this. So I kind of regret not thinking of this because I was so attached to the lens hood that I was thinking this is part of the camera and I shipped it with the lens hood. And then that one is gone. So what I'm doubting is actually happened is that somehow the chip, which transfers power from the battery to the main board or the main circuit, that one got fried. That's my best guess. And that's why, you know, the camera wouldn't work anymore. Even after doing a reset, after doing like, you know, changing battery, although it wouldn't let me reset, but I tried doing it. So it has to be the battery chip, which powers the entire camera. That one got like, you know, wasn't able to transfer the power anymore from battery to the camera. But another thing I want to mention that the support was really good. You know, although it's via email, but no question asked, no hard feelings, no nothing. They're very supportive and they apologize for the entire situation. So let's look at the timeline again. I emailed them on Monday, which, right, the camera got broken or fried on August 1st, which was Saturday. I emailed them on Monday and my new GoPro came back on Friday. So Monday, Tuesday, Wednesday, Thursday, Friday. So it's like, you know, three to four days it took to replace the entire thing. And I'm so happy about the service of GoPro. GoPro customer service is really unparalleled. But the only thing I cannot feel bad about, stop feeling bad about, is that the lens hood, because I checked the lens hood is very expensive in Canada and GoPro, it's on GoPro website, it's very cheap. But if you order it, it charges $70 shipping. The lens hood by itself is like, you know, $14 US because of the subscription. But when I add and try to check it out, then it comes like, you know, 70 plus, just because of the shipping, because their free shipping kicks in once it's above $200. So that was my entire experience with Mission One Pro. Thank you for watching and I'll see you in the next video.