Undercover CEO Catches a Waitress Being Rude to a Blind Customer

StoryFlix
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7 Video Views·Aug 2, 2026
Undercover CEO visits various restaurants to observe staff behavior firsthand. Through these interactions, Undercover CEO tests how employees treat diverse guests, from those with disabilities to international visitors and those perceived as less affluent, revealing the hidden culture and service standards upheld at each establishment.
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Video Summary
AI GeneratedA series of encounters at a high-end restaurant illustrate the pitfalls of prejudice and dishonesty. Through disguised identities and unexpected twists, the narrative demonstrates that outward appearances are misleading, while integrity and kindness are the true measures of a person's value.
Hello. Hello. I would like a table for one, please. I hear this place has the best food in town.
Um, okay. Are you here with anyone?
No, I am here all by myself, which is why it's a table for one.
Okay, but do you have like an aid or something?
What do you mean?
I mean, isn't it obvious you're blind? Like what if you're bumping into tables or
running into walls or eating salt packets or something?
Well, I've made it so far.
Yeah, I'm not really sure I'm comfortable with the potential liability.
I'm sorry, you think me being here is a liability?
Yeah, I definitely do.
Uh, well, here's the thing. I'm hungry and I believe that by law you have to allow me to eat here.
Ah, these laws.
Well, um, you know what? It turns out that all of our tables are completely booked at the moment.
I'm so sorry.
That's, uh, that's funny because I don't hear many people here right now.
Yeah, it's particularly odd. They're super quiet today. It's out of the ordinary.
Interesting. Well, um, you know what? I will wait.
Oh, wonderful. I'd like you to wait in the alley, please.
I'm sorry, you want me to wait in the alley? Why?
Well, I mean, look at you. You're blind and I can't have all of our other customers
seeing you bumping into walls or them. And I mean, this is a very trendy, high-class,
cool restaurant and we just can't have that look. Hope you understand.
Uh, yes, I understand. I will be waiting in the alley.
Please have someone come get me when my table is ready.
Certainly. We'll do that.
Hello, excuse me. Um, I have been waiting out in the alley for over an hour and I don't hear
many people here. Can you, can you please seat me at a table?
Fine. Just please do your best to not run into anyone, cause any damage,
and just follow the sound of my voice. Got it?
Slow day today, Tammy, huh?
Oh, yeah. See that guy with the glasses over there?
Yeah, what about him?
He's blind.
Oh, no way. That's a bummer.
Bummer for him, not for me.
What do you mean?
Okay, get this. So I'm going to tell him that his food is like four times more expensive than
what it actually is. Then I'm just going to pocket the rest of the cash.
Damn, Tammy, that's pretty low down. You sure you want to take advantage of him like that?
Okay, when did you become Mr. Getty Two Shoes?
When an opportunity starts, you have to take it in life.
Whatever you want to tell yourself.
Okay, Mike, here you go. That'll be $95.
I'm sorry, $95 for a salad?
Yes, this is a very high-end restaurant and I know that you can't see that,
but you'll just have to trust me.
You know, what's interesting is that I was here once before and, uh, and it definitely was not
that expensive of a place.
Well, I don't know what to tell you, Helen Keller. If you could read the menu,
you would have known the prices.
Huh, I see. All right, well, that should cover it.
Certainly does. Thank you so much. We're looking forward to seeing you soon.
Oh, yes, you will.
Hey, Tammy, did you hear?
Hear what?
The CEO of, like, the whole entire Hellstone restaurant group is here.
Who's that?
Our boss's boss. This restaurant's like one of 50 restaurants that this guy's in charge of.
Whatever.
Well, just the woman I wanted to see.
My friend, would you excuse us for a moment, please?
Absolutely.
Thank you.
Wait, aren't you the blind guy from the other day?
What happened to your walking cane?
Funny story. See, my father was blind.
And for many years, I witnessed people discriminate against him.
So every so often, I like to go to one of my restaurants
and experience it as a blind person would.
And I have to tell you that your treatment of me yesterday was the absolute worst.
You are vile, you are insulting, and you stole money from me.
Well, if you want to act like such a saint, maybe you should pay me more.
I have a different idea. Maybe I will pay you no money at all.
You're fired.
Are you kidding me? I am the best thing that this place has going for it.
Damn, Tammy, you keep telling yourself that and I'll be seeing you.
What?
Here's your check, ma'am. I hope you enjoyed your meal.
Oh, enjoyed it. That was the most delicious chicken I've ever had.
I'm glad. Yeah, the chefs really pride themselves in their chicken and filet mignon.
Well, I'm going to have to try the filet mignon if it's anywhere near as good as that chicken.
Yes, you definitely should. And in my opinion, the filet mignon is better.
Well, you let me be the judge of that. I'll be back.
Let me ask you something. Your name?
Jessie. In regards to tips, do you guys split the tips or does one person get it all?
We split them.
Absolutely perfect. Well, give my regards to the chef. Absolutely delightful.
And here we go. Thank you.
Ma'am, this is $100. Your meal was only $25. Let me get your change.
I don't need the change. You guys keep it and just be sure everybody gets some.
Thank you so much, ma'am. I really appreciate it. See you later.
Well, did she tip well?
Wow. What a way to start a conversation, Henry. No. Hi, Jessie. How are you doing?
Yeah, you're right. I'm sorry.
Just kidding.
No, Stella. I'm sorry. I've just been so stressed this past week.
My girlfriend gave birth to a beautiful baby girl and I have not been able to sleep. I'm so tired.
Oh, yeah. Babies will do that to you.
Yeah. You know, that's one thing they don't tell you about being a new parent,
that and how expensive babies are. I had to take extra shifts and do overtime just to make ends
meet. Oh, I had no idea. And I'm taking Robert's shift tomorrow, which means I'll be here all day
tomorrow. But we don't work on Saturdays. That's our only day off. Can't take a day off from being
a parent. I got to make ends meet. Well, I'm glad you warned me about kids.
I'm just going to spend my money on myself.
Look, they're not that all bad. It is what it is. So does she tip well?
No. I'm sorry, Henry.
Oh, man. She seemed so friendly. And you guys were hitting it off. I thought she would tip
really well. We weren't really friendly. I was trying really hard.
Yeah, well, it is what it is. How do you suppose we split this 250 each?
How about you just take the whole thing?
Are you sure?
Yeah, you need it way more than I do.
I appreciate it. I appreciate you.
Well, I should finish up cleaning this table and we can both ride together, right?
I can't. I'm doing overtime.
OK, well, I hope you have a good rest of your shift.
Thanks.
Hello, my name is Henry. Oh, hi. You were here yesterday, weren't you?
Yes, I was. I enjoyed my chicken meal so much
that I thought I would come back for the filet mignon that was recommended to me by...
Jesse.
Jesse, yes. Is Jesse here today?
No, she's not here. She's off. Actually, we're both supposed to be off, but
I need the money. So I'm here now.
OK, well, I hope that the tip I left you yesterday did you well.
Oh, right. The five dollars. Yes. No, thank you very much.
Five dollars? I didn't leave five dollars.
Are you sure? That's what Jesse gave me.
I left over 70 dollars and you only got five of it?
I'm sure it was a misunderstanding. Jesse is not the type of girl to steal tips.
I don't know. I'm feeling really betrayed. She seemed like such a nice girl.
She is.
I don't know. I'd really like to talk to her.
You know, maybe I'll come back at another time and talk to her then.
Yeah, I'm so sorry that you feel this way. I'm sure it was a mistake.
I'm kind of upset about this right now. So thank you. And I'm sorry. You have a good day.
Oh, welcome back, ma'am. So you got your appetite back.
That's so sweet. Actually, though, I came here to have a little talk with...
How are you doing?
Let me guess. You're here to try the filet mignon I recommended.
Actually, I came here yesterday to try the filet mignon,
but I found out that you pocketed the generous tip that I left and I lost my appetite and left.
Oh, what? How?
I told her that it was a misunderstanding,
that you probably just forgot to share my half of the tip.
Is that true?
Jesse?
I knew it.
You stole the money that you were supposed to be sharing with the rest of the staff.
No, I can explain. I was...
Where do you get off on taking advantage of good deeds?
Have you no respect? I mean, this is your friend.
Yes, he is my friend.
You know what? I don't want to hear any of this. This is shameful.
And I'm sorry that you have to deal with this.
No, it's not a big deal.
No. As for you, you should be fired over this.
And I would like to speak with your manager about it.
Ma'am, please do not tell my boss.
It's not necessary at all.
Ma'am, I need this job.
You should have thought of that before you stole the money.
Now, where is the manager?
Ma'am, wait. Jesse didn't pocket the cash.
She was actually trying to surprise me for my new baby.
What?
My girlfriend gave birth last week to a beautiful baby girl.
And I've been struggling financially to support my family.
So Jesse here was going to surprise me with a box full of diapers and wipes.
I overheard the chefs in the back talking about it.
Is that right?
Yes, of course.
It was supposed to be a surprise, but the cat got out of the bag.
Henry's my friend. I wouldn't cheat him out of anything.
Oh, I'm so glad to hear that.
You know, it makes me really happy when I see friends surprising each other.
And I'm going to leave another generous tip today.
You have a family to take care of.
But before we do that, I'd like to make sure we get an order in for that filet mignon,
medium rare, please.
Coming right up.
You can take your usual seat. We'll be right there.
Thanks.
Henry, I am so sorry. I did not mean to steal from you.
I just got carried away with the money in my hand,
thinking about all the things I want to buy.
But it was never my money to begin with.
So I'm really, really sorry.
And thank you so much for not letting them fire me.
You really are a way better friend than I'll ever be.
And if you don't want to talk to me ever again, I completely understand.
Look, I'm still very disappointed about what you did.
But I guess I would feel better if you gave me a box full of diapers and some wipes.
Wait, you're serious?
Yeah, is that a problem?
No, no, that's not a problem. I can get you a box of diapers and wipes.
Great. And we'll call it even?
Yes, thank you.
No problem.
All right, well, let's get back to work before we get fired about talking about diapers.
Great.
All right, Mr. Mandleton, I will put you down for that date.
As you know, you are a valued customer here.
Would you like us to put two champagne bottles on ice for you?
Three bottles, okay.
No problem. We'll have that ready for you.
Yeah, three bottles of champagne, as long as I get a big fat tip.
Hello, darling. I'd like a table for two, please.
I think you're in the wrong restaurant.
The Roscoe's Chicken and Waffles is right down the street.
I am aware there's a Roscoe's Chicken and Waffles down the street,
but I'd like to dine here.
Yeah, see, this restaurant is for hip, trendy American customers.
And, you know, you're not really the American type.
You don't really fit in here, so.
Well, I know all about this restaurant.
So please, can I have a table for two?
See, we're all booked up.
You know, there's no tables available for you.
I see a table over there and over there.
Either table will be fine.
See, those are reserved, you know, for high paying customers.
And we book in advance.
Well, I'm happy to wait.
You can put my name down on the list and call me when a table's available.
Yeah, no, no, we're booked through the end of the year.
So no luck for you.
But you know, the Waffle House doesn't take reservations, so.
Well, is Hunter here?
I'm having dinner with Hunter tonight.
Oh, you're having dinner with Hunter?
Hunter as in who owns this restaurant?
As one of the best chefs in America, Hunter?
Yeah, no, Hunter wouldn't have dinner with, you know, people like you.
You don't know who I am, do you?
I know exactly who you are.
You are a foreigner who has no business being here inside this American restaurant,
let alone, you know, this country.
If it were up to me, people like you, you wouldn't even be allowed to come in.
What is your name, young lady?
Oh, I am not telling you my name.
But if you don't leave, I will be calling the police and telling them that there is a
woman in a white sheet with green beans around her neck
bringing down the image of the restaurant.
Okay, I will leave, but I will wait outside until Hunter comes.
Okay, you have fun with that.
Just don't stand next to the door because we don't want anybody to see you.
Hey, Jessica.
Any chance there's been a woman who's come in yet on shift asking about dinner with me?
Actually, now that you mention it, there was this weird
foreign lady who thought she was having dinner with you,
but I knew you didn't associate with those type of people.
So I told her to get out.
Weird foreign lady?
Wait a minute, is she still here?
She's probably outside somewhere.
Oh my God.
You actually know this woman?
Know her?
I should say so.
This is my aunt.
She actually taught me everything I know in the kitchen.
Your aunt?
She does not look like she belongs in your family.
Jessica, it's bad enough that you would act this way towards my aunt,
but I cannot believe that you would have the gall to act this way towards any customer.
Well, Hunter, that is not my fault.
You keep a certain look about this restaurant,
and foreigners like her don't really fit that look.
Young lady, you should not speak to your boss this way.
The image that I want at my restaurant is one of love and acceptance,
and you don't seem to fit that image, now do you?
Jessica, I need you to please get your things and leave.
Are you serious?
Yes, dead serious.
You're fired, Jessica.
You need to get your stuff and go.
You know what?
Fine.
This job stinks anyway.
Good luck.
Wow.
Oh, I'm glad she's gone.
I am so, so sorry she treated you like that.
I'm going to make sure no one ever treats you like that in my restaurant ever again.
It's okay, darling.
Shall we eat?
Yes.
Yes, I'm starving.
And you know, I actually reserved the best seats in the house for us.
You're going to love it.
Oh, I'm so excited.
Look what you've done to the place.
I know, it was six months, I tell you what.
Ugh, do you see that guy in a lame hoodie over there?
Yeah, what about him?
He's probably so poor.
I mean, a guy dressed like that's not going to be a big tipper.
I hope I don't get stuck with him.
There's no way you could know all of that.
Uh, yeah, I can.
It's not just about what he's wearing.
Rich people carry themselves differently.
I mean, look at that guy over there.
Do you see him?
Yeah, what about him?
Yeah, he's got big money.
I mean, look how he walks around without a care in the world.
He's probably always been rich.
When he's born rich, he'll die rich.
You really shouldn't judge people based on what they're wearing.
Okay, fine.
Then let's put your money where your mouth is.
I'll serve Dapper Dan and you serve the homeless hoodie guy,
and we'll see who ends up with the bigger tip at the end of the night.
Oh, and loser gets to take out the trash.
Oh, well, actually-
Sorry, too late, it's on.
Hi, sir.
What can I get for you today?
Hi, uh, can I get a, uh, cherry coconut grilled cheese, please?
Okay, anything else?
No, no, no, that's it, that's it.
All right, coming right up.
Hi, sir.
What can I get started for you?
Wow, how exciting to finally get some service.
I was about to go behind the bar and make myself a drink.
Right, and I am so sorry for the delay, but I assure you, I am all yours now.
Well, I guess it's my lucky day, huh?
All right, I will have a glass of your finest red.
I will start off with the caviar, and then I will have both a steak and a lobster.
Wow, perfect, a meal fit for a king.
Well, you know, I like the finer things in life, I guess.
Awesome, well, I will get that right in for you.
You do that, and, uh, if you put me at the top of the line, I will, uh, make it worth your while.
You got it.
I don't like to wait.
You might be right.
That guy only ordered a grilled cheese, and he's done nothing but be on his phone the entire time.
Yeah, that's a harsh truth about the world.
Appearances have always been everything and will always be everything.
Take note.
Come on, come on.
All right, sir, here's the bill, sir, whenever you're ready.
Yes, I did it!
I can't believe I did it, yes!
Oh my gosh, what did you do?
I just beat the final level of Candy Rush.
Okay, you see, I'm a professional gamer, and I'm in this big competition,
and the winner gets a million dollars, and I just won!
Yes!
Oh my gosh, congratulations!
It's all because of you.
Me?
Yeah, you were my good luck charm.
Ma'am, I know I was being rude earlier, but let me make it up to you.
Here is a hundred dollars.
Oh my gosh, thank you, sir.
I will definitely be coming back here again.
You are the best good luck charm I've ever had.
Wow, sir, you must have been hungry.
I was not expecting you to finish all of that.
Well, I have a big appetite in all aspects of life.
Well, I am very impressed.
Now listen, I'm just gonna leave you the bill here, but absolutely no rush.
Well, I hope your phone number is on it.
Oh, you're gonna have to come back for that.
I certainly will.
Wait, am I dreaming, or did that homeless guy just give you a hundred dollar tip?
No, you're not dreaming.
Said it was his lucky charm.
Hey, what happened to the guy in the suit?
Oh my god, no, he must have dined and ditched.
Ugh, how did that happen?
Well, now that we're almost closed, I guess you better get started taking out that trash.
Ugh.
