After months of delays, Mass. unemployment officials finally respond — inside the broken system

For nearly a year, Boston 25 News has been digging into delays at the state’s unemployment office, hearing from frustrated claimants waiting weeks, sometimes months, for answers or benefits. For the first time, the Department of Unemployment Assistance is giving Boston 25 News an inside look at the system and responding directly to questions about the backlog.

Find more at Boston25News.com: https://www.boston25news.com/news/local/dua-director-state-labor-secy-takes-boston-25-inside-system-following-investigation-into-backlogs/K2WSQD3BVBCFLOGGOP7PRIH3HA/

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