PolicyBazaar या Ditto: Health Insurance कहाँ से खरीदें?

Where should you buy health insurance from? From an agent, broker or directly from an insurance company? After making a series on this topic, one question is still trending in the comment section. Policy Bazaar or Ditto? From where should we buy health insurance so that we get a good policy, get a cheap one, or get a dedicated claim service along with it? So in today's video, all your doubts are going to be cleared because I'm going to compare these two platforms on 7 important parameters so that you get the answer to this question. So let's start this video quickly. First of all, let's know the difference between the working model of Policy Bazaar and Ditto. Policy Bazaar is an IRD-registered insurance broker. And an insurance broker can work with any number of companies and technically it represents its policyholders. That is, according to the demands and needs of its policyholders, it has to offer good products to its policyholders from different companies. On the other hand, Ditto is a corporate agent. A normal insurance agent can only work with one company while a corporate insurance agent can work with three companies. But the biggest difference is that a corporate insurance agent represents its companies like a normal agent. It does not represent its policyholders. So this means that Policy Bazaar will have more companies and more choices. So is that platform better? No. Now it would be wrong to say this because both these platforms, both these working models work on commissions. That is, the more they collect the premium of health insurance, the more commission they get. So it is also important to compare the other factors. Now we are going to compare these two platforms on the product range. That is, where do you get more choice of companies and plans? If you go to the website of Policy Bazaar, you will find more than 15 companies and more than 50 health insurance plans at the same time from where you can choose your favorite plan. It is also very easy to compare the prices. At the same time, you will find only three companies on Ditto Insurance with whom they are currently working. The first is HDFC Ergo, then is Care Health Insurance and the third one is Aditya Birla. In the future, these companies may change. But for now, you can buy the policies of these three companies from Ditto Insurance. So the message we get here is that if you already know that you have to take this plan of this company, you have to take the sum insured of this much, then Ditto has the plans of these three companies. If you have any of these plans, then you can take it from there if we talk about product choice. But if you want to do research now, if you want to decide the company, then Policy Bazaar's platform will be a better option where you will get a wider range of policies and plans. The third parameter of comparison is transparency. That is, on which platform will you get more transparency, So I don't have a perfect answer to this because there can be a commission bias somewhere here. Because both platforms get money on the sales of the policy, their earnings are related to it. So a specific company or plan can be pushed, its sales can be increased through recommendations. And it is also difficult to find out this bias because we don't know how much commission they are getting How can your choice be biased while purchasing your policy? There can be a total of four ways. First of all, your company should be recommended from where there is more earnings. Second, the plan should be recommended which the company wants to promote, which wants to sell more. Third, some features or add-ons should be offered in the plan which you don't need, but the company says sell them. So in this way, your decision can be biased. And there can be another way of bias when you see some automated recommendations on their website. By default, you see that this is the latest plan, this is a new plan, this is a better plan. So that algorithm-based bias can also be done. Now how to avoid them? Because these problems can happen with both platforms. I am not sure about that. So there is only one way to avoid them. If you have some research from before, then you will be able to navigate easily with this. If you understand well what your needs are, which company suits you, which plan suits you, means basically you have done some research, you have done some work, you have done some paperwork that which health insurance you need, then maybe you can avoid this kind of blind recommendation or bias. Now friends, we will compare whose consultation quality is better. That is, you will get better advice on Policy Bazaar from an advisor or on Ditto. So here the first difference that I noticed in their way of working is that Ditto is an advisory-based platform. That is, you start by talking to an advisor. At the same time, you have done most of the research on Policy Bazaar yourself. After that, if you need some technical assistance or you want to pursue or buy policy in the future, then you have to connect with the advisor. So you will get better quality on an advisory-based platform. But I would like to tell you one more thing that the advisors who hire these companies, hire these platforms, they are not industry experts. But they are product experts. The specific policies about which you want to ask questions, they will get the information about it properly. But overall, if you can recommend a better policy, you may not get that much expertise and quality. Because to join, most of the freshers are hired whose minimum qualification can be 12th or graduation and they are trained in specific policy products. Soft skills, selling skills, techniques are taught so that they can do their proper work. And at the same time, the cost of doing all this work can also be controlled. And there is one more difference here, which I would like to mention, that things also depend on which advisor you connect with. Because my personal experience has come many times that I directly call the insurance company's toll-free number. Once, I talk to such an executive who has clarity on everything. And when the call is connected to the same company for the second time, then that executive does not have much information. So this can also be a difference. But when will you be able to notice this difference? When will you be able to judge? When you will already know about coverage, or policies, or companies, about your needs. But definitely, it is an advisory-based platform. So maintaining the quality of advisors there becomes a more important point in Ditto. You will get more advice on Policy Bazaar. But it is less related to choosing policies. And it can be better related to policy coverage and technicality. Now, friends, we are going to compare how easy it is to buy health insurance. What is the user experience of Policy Bazaar and Ditto? How conveniently do you get health insurance here? And this is the easiest way to check. Let's go directly to their website and see what the process is. First of all, we went to the website of Policy Bazaar. And health insurance is written here. We clicked here. After clicking, it asks for options for family members. So we have selected family members here. Let's click on continue. We have mentioned the age. We have asked for the city. So we have put Delhi here. After that, they will take your name and mobile number. Maybe you will get a call. So let's click on this. You ask if there is any pre-existing disease. None of these. Means in a total of 5 clicks, so many companies come to me. You get more than 15 companies on the same website. And the special thing is that all the top companies are available. Not only private insurers, government companies are also available. There is New India Assurance. In addition to this, Oriental Insurance is also available here. Means there are a lot of choices. And these are just companies. If we talk about the plan, then 75 plans are available. I have put the age and address here. You can compare 75 health insurance plans in one place. Here you can get different coverage amounts. You can take premium on a monthly basis. Or apart from this, you can also do monthly things. Apart from this, there is also an option to compare plans. You can compare a maximum of 3 plans. And for comparison, you will be shown the feature-wise difference here. There is also a difference in pricing. That is, with such clarity, things will be explained to you here that you can easily navigate the health insurance journey. Apart from this, if there is any problem, there is also a chat bot here. If you use the chat with us feature, then cashless network, room rent limit, claim settlement, whatever your query is, you can do it here. But if there is any problem in purchasing a policy, then there is an option on the side, talk to us. So as soon as you click on their helpline, you will get a call. And you can connect with them. They can ask you any questions you have. After this, whatever plan you finalize, with the help of the helpline, you can do the whole process online. You don't need any manual intervention. You will also be told how to fill the details of the proposal form. That is, this is a self-service mode. You will have to do most of the work yourself. So this is very convenient. Imagine that you are sitting at home. It's 10 o'clock at night. And you just remember that you have to buy a health insurance plan for your family. So this is a perfect way to understand things with clarity, to compare. There is no issue of timing. There is 24x7 availability. And you can compare the time you want. It's a special thing. No matter how many times you compare, it's free of cost on the website. No money will be charged for this. Compare plans, price, and features. And if you want to buy, you can proceed with the process in a self-service way. And after this, as soon as you buy the policy, they have their own mobile app. The policy will reflect in it. If you want a policy-related service, if you want to talk to the RM, you will get all the features in the app. If you want help related to the claim, you will also get all those features in the dedicated app of Policy Bazaar. Now, friends, let's go to the Ditto Insurance website. This is Ditto's website. First, click on Buy Insurance. It says, get on a call with us. Since it's a consultation-based, advisory-based service, we need to pick a suitable time to talk to the advisor. Now, there are health insurance and term insurance options. But since we are checking health insurance, let's click on it. You can see the two-day options here. 6th and 7th December. If I talk about today on 6th, it's 1.30 PM now. I can get the next slot after 1.30 PM. These slots are available from 3 PM to 4 PM. And from 7.30 PM to 7.30 PM in the evening. From 11 AM to 7.30 PM in the evening, I can get these slots. And these slots are available for a day. That means you can connect with the advisor during this time. Now, the major difference here is that I won't be able to connect when I want. I will have to adjust according to the timing of this slot. Secondly, I will get very limited options here. Like in Policy Bazaar, there were 15-20 companies, 50-plus, 75 plans. Here, there are only 3 companies. And their plans will be offered to me. This is an advisory-based platform. So, we will have to adjust the convenience and timing according to the advisor. And along with this, there is no mobile app of Ditto till now. Although, many users request that there should be a mobile app for this. But, there is no dedicated mobile app of Ditto yet through which you can do policy-related services. Yes, you can download the app of the insurance company directly. If there is any problem, if you need claim assistance, then you can go to Ditto's website and do everything. You will also get a dedicated link for the claim there. If you enter the details, you will also get a call from the claim assistance team. So, here, the biggest difference that I saw is that in Policy Bazaar, you have to work in a self-service mode. Whereas, Ditto is like a corporate agent. Like a normal insurance agent, you will have to book an appointment. And things will be sorted out by talking one-on-one. And both these things have their own pros and cons. In self-service, it is possible that without guidance, we make a mistake or ignore a big feature. In an advisory-based platform like Ditto, where we start with the advice of an advisor and our need assessment, then it can be easy to understand things there. Now, the question is, is it easy to buy from Policy Bazaar or Ditto? So, if you are a tech-savvy, you navigate the website well and you like to compare and make your own choices, then Policy Bazaar is a better platform. You get a wider range of policies. And if you want to take your own research-based plan, then Policy Bazaar has a lot of good options. But, if you don't feel comfortable that how to choose a plan and a company from so many companies, or you are not a tech-savvy, you have a lot of trouble in entering details or understanding and navigating the website, then Ditto can be a better platform where you start by talking to a person. And if you are not an expert in using online technology, then it is very simple to book a call on Ditto. You have to book a time slot, you have to put your details, it is very easy. But, at Policy Bazaar, you get a self-service board where you have to do all the work yourself. So, the choice is yours. The sixth parameter of our comparison comes with cost. That is, where will you get cheap health insurance from both platforms? So, if I tell you the truth, then Policy Bazaar, because it is their online website, you can buy their online policy directly. So, they can offer you an online discount of 5 to 7 percent. Suppose your premium is Rs 20,000, then Rs 1000 to Rs 1500 can be saved there. At the same time, Ditto does not offer such discounts because you are not buying online policy directly. You are buying policy with the help of Ditto. They are purchasing policy for you from the company. So, you will not get such discounts there. The price of Ditto, the price of policy and the price of an insurance agent will be the same. This means that it is cheaper to buy policy from Policy Bazaar. This is not necessary. When you go to the website, you will see some initial pricing. But in this, some unnecessary add-ons can be added later. Some features can be added. Different products can be given together. Especially in those cases where there is a pre-existing condition or this is a portability case. That is, you are porting your policy from another company. Then you may have to pay additional costs like this. So, you can compare the final price. And the most important thing that I always say You don't have to decide the policy by looking at the 5-7% discount. You don't have to decide the plan. Compare all other aspects. After that, if this money is left and it is worth it, then you can take this decision. The 7th and last criteria of comparison is that in the case of claims, Policy Bazaar is better or Ditto will support us more. So, first of all, let's talk about commitments. Which platform promises what? If we talk about Policy Bazaar, then they have a 24x7 dedicated helpline which will help you in claims. If you want to file a claim, then by clicking here, you will log in from your mobile number and your policies will reflect there from where you can file a claim. If you want, you can choose an insurance company from here. Then you will get a dedicated number where you can intimate the claim. Directly, it is the number of the insurance company. The process of cashless claim and reimbursement claim has been told. That is, from Policy Bazaar, you will get technical guidance In Policy Bazaar, it is claimed that you get a dedicated claims manager who helps you in the entire claim process. He guides you. It is possible. There is no problem in guiding telephonically. But in some ads of Policy Bazaar, in advertisements, it has also been shown that in some big cities, claims managers go to hospitals and pursue claims. I don't know how true this is. If you have ever experienced this, then do tell me by commenting. Otherwise, you will get a dedicated claims manager. Dedicated means who will guide you in the entire process. Apart from this, there is also a complaint that whenever I call, my relationship manager changes every time. Because for any company, 100% employee retention is not possible that he can keep everyone for a long time. So your claims manager or relationship manager can change. You get proper support during the time of claims. This can be expected from Policy Bazaar. There is a 24x7 helpline. Their support is up to here. Apart from this, Policy Bazaar also mentions on its website that if you have a problem with a claim, then we will represent you on behalf of you to insurance company. If there is a valid claim and it is rejected, then we will talk to the company to help you with this. I have no personal experience with Policy Bazaar. If your experience has been like this when Policy Bazaar came out of way and helped you, then do tell me by commenting. It can be beneficial for many viewers. Now let's talk about Ditto Insurance. To file a claim here, you either have to fill this form. You will get this on their website. Or you can call their dedicated helpline for claim assistance. You can also email them. You can directly reach their claims team from here. Apart from this, let's understand what commitment Ditto does regarding your claim. First of all, they say that we will file a claim for you. You will tell us and we will register your claim in the insurance company. During the entire process, during the claim process, we will hand-hold you. That is, we will help you step by step. We will help you wherever you need. We will help you including the documentation part. Along with this, we will be in touch with the regular insurance company so that you get your claim amount quickly and your claim settles quickly. And along with this, they say that if an insurance company fraudulently rejects your claim, then we will complain about this matter to the company's grievance department on your behalf. And even if the matter is not settled there, then we will pursue it to insurance ombudsman without any extra cost. If we talk about claim support, then the Ditto part definitely seems more dedicated to me as per their commitments. But up to a level, this claim assistance can remain the same in Policy Bazaar and Ditto. Like there is claim intimation or there is claim follow-up. Or there is your guidance during the claim process. There is the same commitment in both of them. Although the quality of support can be different. But if Ditto says that we will also go to the insurance ombudsman for your claim, then this is definitely good claim support. If the company stands up on this commitment. But in some claims, this dedicated support may not seem as strong. The reason is that the company has rejected your claim wrongly. When do you feel this? And when does Ditto Insurance feel this? There can be a difference in this. Because most of the time, it's a grey area. It should not be rejected and it should not be approved. So it depends on what is the scenario when the claim is rejected. Because companies have not rejected a valid claim. This does not happen. There are some points of suspicion or confusion where claims are rejected. And if Ditto says that your rejection is fair, you should not get this claim, then you yourself have to handle your claim rejection. The second problem I see is that whether it is an individual insurance agent or a corporate agent, if they go beyond a line and help the customers, that is, they approve more claim amounts, in any way, ultimately, it is negative for those insurance agents. In this case, I am talking about Ditto. So if they get a lot of claims, then the incurred claim ratio will deteriorate. And they have to with the insurance company. So because of this, I feel that the cases which are clearly visible, that yes, the claim should have been then such support can be received there. But where there is some doubt or confusion, there you yourself have to handle Friends, let's conclude the video. If on these seven parameters, both these platforms are seen, that is, first of all, the working model is more favorable for the broker and policy market because it represents the policyholders. If we talk about the product range, the number of policies and the availability of insurance companies, then also, the policy market is ahead here. If we talk about transparency, then there is a tie here. Both platforms can be biased if they want. The fourth criteria is about the quality So there will be some things in favor because the quality of your consultation is going to be a little personal because it is an advisory-based platform. on this consultation basis, so you can get quality advisory here. If we talk about user experience, then the policy market is a little heavy here because it is a website, it is its own app, you can compare plans as many times you can see, the details and you can advisors whenever you can connect Opposite to this, in data insurance, you will get consultation-based services with limited insurance companies and there is no mobile app yet, so user experience is also in favor of the policy market. Now let's talk about the cost, so you can get an additional 5-7% discount on the This discount will not be but the overall cost can differ depending on what's your medical condition, what are your health conditions, The last point of comparison is claim assistance, here things are exactly the same to a level, that is, you have to guide in the claim process, you have to tell how things will be step by step, you have to help in documentation, both these platforms commit that they will help you, but Ditto commits that if the insurance company rejects your claim for the then we will also do your complaint in insurance ombudsman , although it is very easy but it can be many people who do not know what to do after the claim rejection, so here if we talk about claims, definitely Ditto is giving more solid commitment, now I will tell you that you should take health insurance from the policy if you are tech savvy, you can go and search plans on the policy market website, can research, can compare, you can coordinate online on their helpline, and even during the claim, you do not need much dedicated support, you understand the whole process, you just need handholding, where you get stuck, you do not understand, there you can of the policy market or insurance company, so you can go with the policy market, more companies, more choice, transparency, comparison, everything you will get on the policy market, but if you want to buy your health insurance or claim experience with an agent, then Ditto is a better platform, and Ditto solves this problem, Ditto is for those policyholders who need policies and services from a trusted but they do not have that agent, so Ditto fills that gap, solves that problem, then you can take health insurance from Ditto, but you will get limited 3 companies, although claim support will be seen apart from this, you can also take a step-by-step hybrid approach, it is very important to understand your policies and your needs, only then you will be able to take a good health insurance policy from so use a policy market to compare different plans, policies and prices, then you can also talk to Ditto once, what their advisors say, if your plan is shortlisted in those 3 then you can also talk to them, after that you can both the advice, you can review, and after that you can best decision for you, through this video, I tried to explain transparently how to work on and what do they policyholders, if you have any questions regarding policy market or Ditto, then you in the comment section, generally when we talk, we feel that both platforms are same, just selling different but fundamentally there is both platforms, if you liked the then like the video, and subscribe the channel, and forward this video who still have confusion that policy market is better for I hope you liked the I am Harvinder Singh, meet you in the next video, till then take care, stay fit, and stay healthy. Jai Hind.