Meet Lucy Guo, Founder & CEO of Passes and Co-Founder of ScaleAI, who became the youngest self-made female billionaire.
What's the secret behind all these impressive titles? How has her life changed since becoming a billionaire? In this interview, we discovered that Lucy is more than just her accolades. She's an entrepreneur driven by positivity, self-confidence, and hard work. From dropping out of college to co-founding Scale AI and building Passes, Lucy shares the real lessons she’s learned through countless challenges.
00:00 Intro 02:16 The Mindset That Made the Youngest Self-Made Billionaire 05:14 Why I Dropped Out and Stopped Being the "Good Girl" 06:12 The No.1 Rule That Makes You Take Risks 07:01 EO Partner Highlight: EO x Lovable 08:04 What I Learned at Snap 09:57 Leaving Snap to Found Scale AI 11:54 Most Painful Failure 12:49 Principle 1- Impact drives people 13:17 Principle 2- Do not avoid IC work 14:08 Principle 3. Choose grit over genius 14:49 Principle 4. Be Kind 15:20 Don't Build If You're Not Obsessed 17:44 Be Everyone's Cheerleader
My daily routine is essentially waking up between like 5.30am to 6 o'clock am every
day and I quite literally just roll out of bed then I go straight to Barry's.
One thing about me is I literally got my house specifically because it's five minutes away
from Barry's and five minutes from the office so I can reduce my commute and I don't really
need a car which is awesome.
I shower and I hit work.
Afterwards I'm usually just in like back to back meetings.
I try to sometimes block off time because like I need to like be in figma and like actually
give feedback on design.
I'm usually working until maybe like 8 o'clock, 9 o'clock I'll get dinner then I'll go back
to work and then I'll fall asleep sometime between like 11pm to 1am depending on the
day and then repeat.
You know in YC they tell you you should only be doing three things which is like working
out, talking to customers and building.
I see like why working out is so important because it puts you on a schedule, tests your
discipline like no matter how shitty I'm feeling I will still get up and go out and work out
because I know I'm going to feel better and have more energy to be better at my job the
rest of the day.
So why my life looks like it is today but like don't sit still essentially.
I don't waste time scrolling through Tik Tok, watching TV, watching movies, etc.
I think by not sitting still I've been able to really be efficient with my time and invest
it in things that make me happy.
Hi, I'm Lucy Guo.
I am the founder of Scale.ai and Passes, Backing Capital and HF0.
I angel invest.
I've invested in over 100 different companies and I'm excited to chat with you guys today.
I think in terms of like how it's potentially changed my life, my DMs are popping.
Not life changing but it's been cool.
I mean I think overall it's probably just like what makes me happy.
Everyone's like okay cool like what are you buying with your money, etc.
But like at the end of the day like what makes me happy is like what drives every single
thing I do.
Whether it's like you know building passes because it makes me happy because it provides
challenges in my life but I also get to like you know change people's lives.
So at Passes we're building infrastructure for creators to monetize their brand.
So I think when you look at the largest creators they really are like unicorns.
For example Kim Kardashian built Skims, Logan Paul built Prime, Mr. Beast with Feastables.
I'm excited for us to eventually build a unicorn creator.
I think I got suspended from kindergarten to be quite honest.
I think it came from like me telling the teacher that what we were learning was dumb.
But if you think about it like my parents are trying to teach me like I was going to
like athletics competitions like multiplication, division, etc. back in like kindergarten.
And in school they were literally like here's the alphabet, right?
And I was just very bored as a child so I was always trying to figure out like different
things to do.
I was like learning stuff on my own specifically like the stuff I learned was to like make
money but eventually I discovered my love for product and I was like oh this is actually
really fun.
But you could see glimpses of it where like you know I tried to start my own virtual pet
site after being addicted to Neopets.
I was playing a lot of online video games so I was figuring out how to start my own
online arcade game website.
I mean I think what really shaped how I'm an entrepreneur today is that through like
the early stages of me like making money my parents found all of my hidden cash and would
take it away.
So then I was like I have to like figure out how they don't take away cash.
PayPal would come out and then you could just go like buy a Visa debit card open up a PayPal
account and that's when I started learning how to make money on the internet.
And then that's when I got curious about building my own websites and then like that kind of
led to hackathons.
And then I would say like the turning point of like real entrepreneurship and like wanting
to build lasting companies like more than just bots right was at these hackathons where
suddenly I was exposed to a startup world and I was like wow I can build apps that like
millions of people use.
This is really really cool.
Both my parents are absolutely brilliant.
They're both technical.
I think it was interesting because they actually really discouraged me from pursuing a technical
field because they kind of imagined like my place as a woman was to get married and
pop out grandchildren but they still wanted me in an intelligent environment to find an
intelligent partner.
I think I ended up pursuing it almost by accident.
I thought I was going to be a chemical engineer because I was like like chemistry was my favorite
subject like I loved AP chemistry and I was very good at it.
But when I ended up on this website College Confidential like I need help with my college
applications and there's this random stranger who literally looked at my extracurriculars
and it was like you're an idiot if you want to get into the best college just apply for
computer science.
And I was like I guess that makes sense.
So that's actually like kind of how I just landed in computer science.
My college days were like I was going to a lot of hackathons like you know every few
weeks mHacks, HackMIT, quite literally every hackathon I like was like I'm going to go
to.
And then I made a lot of friends and I say this because I might be biased but like when
I was first hiring like the first people I went to were the friends I made in college
and they didn't even ask any questions, which is concerning.
They definitely should have asked how much the equity was worth.
They were just like yeah like we'd love to come work with you.
YOLO right?
And that was because there was that trust that was gained in college.
When you're building your next company your net worth is your net worth and like you're
going to be able to hire the friends that you made in college and you know they're good.
I think if I didn't have a rebellious nature I probably would have been the good girl that
my parents wanted me to be and stayed in college right?
And like I knew I was hurting them when going to do this but I think that like part of the
rebellious nature was I want to prove you wrong and show you that I can forge my own
path and I will be successful at college.
So I'm sorry I'm hurting you right now but like it'll be worth it at the end of the day.
I don't think I ever doubted it and what helped me commit was just thinking like this is not
a risk at all.
Like college is always going to be there versus this is a once in a lifetime opportunity and
I'm going to be learning a lot.
I feel like I'm not learning practical skills in college and everything that I've learned
was through like hackathons right?
So if I leave college and I dive myself in the startup world I'm going to learn significantly
more and be able to like actually build products that millions of people use versus learning
theoretical skills that like I'm probably not going to use in my job.
So I was pretty like dead set on it early on.
I think my conviction was to optimize learning so I've always like that's been my number
one role in life like even if you're leaving something it feels like a risk it's not that
much of a risk if you're optimizing learning because your knowledge is always going to
be worth something and the more knowledge you gain the more valuable you are later on
in life.
I think the reaction I got from most people was you're a ******* idiot.
From my parents to my friends to like people who didn't know me people were just like yo
like what are you doing?
A lot of it stemmed from the fact that I actually only had four CS classes left to graduate
like one year left right?
So I think the like risk mental calculation didn't really make sense for others but for
me I was like what am I I'm losing time right but like what's the worst case scenario I
take a job what's the second worst case scenario I go back to college.
I chose like to optimize for that learning and like optimize for being in a network of
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I think at Snap I really learned how to think much bigger like when I first joined Snap
I didn't realize that kind of the vision Evan had for Snap and it was very inspiring seeing
like his ideas on how he would eventually compete with Amazon, compete with Google etc.
Which I think like no one even to this day thinks about Snap competing with Amazon or
Google but to see him think so innovatively about product and not care about like that
A-B test portion of things taught me just a lot about like the importance of being open
minded and like product driven as well and really about like perfection.
I think the lesson I really took away from that is like just get to 90% you don't need
to spend three years going back and forth on a design but also like I remember there
was like that zoom out the Snap Maps feature that like no one at the company wanted to
build because everyone thought it was so dumb and he was just like kept on insisting it
and it turns out like he was right at the end of the day right.
It ended up like being a very natural UX that people love and use that really almost tells
you also that like people don't really know what they want in the consumer field right.
Like it might sound like the dumbest thing but you really just have to like kind of give
it a go hence like why he was probably just like you know just think innovatively like
don't think about like all this like research feedback etc because if he did that like that
would have never been shipped.
But like once it got into the hands of people they realized like oh I actually I wanted
this but no one could have told you that when you come up with a product spend like
two weeks designing it and then ship it and see how it does and if there's traction then
go and iterate and improve on it but people will use products they want to use even if
it's super buggy and the UX is shitty for the most part.
So it's better to ship that like 90% with like no user research and then double down
on the product like if it gets traction versus wasting like months doing all this research
etc and shipping it and like it might fall flat.
I mean I would say it's like a risk benefit analysis and then am I learning right?
So for example like when I was at Snap I was giving up a few million dollars but I also
was like that's not life-changing for me so I would rather optimize learning and also
have the opportunity to make life-changing money and if I don't make that life-changing
money at least I learned a bunch of like new knowledge and I'll be able to like hop to
my next job and make more and all I'm losing is like what one to two years because that's
amount of time it would take to like figure out like am I going to like be able to build
this company unless you're crazy like I have friends that like you know pivoted for like
six years and then finally found something which like those are obviously the founders
I left investing in.
If I were making like a hundred million dollars at Snap like would I have made that jump like
I'm going to be realistic probably not.
I probably been like that's life-changing money it is worth staying four years for a
hundred million dollars before moving on.
So I would say like those two things are like my criteria when choosing like when to make
moves we were both working at Quora and like I think it was literally over lunch we're
like huh should we start a company together one day I was like yeah let's do it and then
over like winter break we started integrating on ideas so we came up with a horrible one
class pass for clubbing and you know it got traction but you know it's bad when it's only
VCs that are subscribing to your service and then we were like okay let's go do something
more meaningful so we pivoted to Ava which is a health care app that we help you find
the best doctors for a specific procedure so it's like oh you need a root canal here
is like the best person to give you a root canal also a terrible idea but the idea ended
up getting us into YC I think mostly because I knew we were going to get into YC because
I was like talking to YC partners before the interview and after the interview and they're
just like oh yeah like you'll get it because like you guys are both super smart you're
obviously at Snap and a Teal fellow and he is like you know MIT so yeah we entered YC
and then the idea was terrible so we ended up pivoting to scale
I think like generalized my most painful failures have been trusting people that I shouldn't
have trusted which is just not great especially in the workplace for example like you might
trust an employee and then like when they underperform and you need to fire them they
decide to try to extort you it's just like you need to make sure that like be like you
don't want people where like you constantly feel like they're going to like stab you in
the back I'm figuring out on who to trust this is very cliche but go with your gut
but outside of going with your gut like you should definitely just do like reference
checks on both like friends like people that know them or like people that aren't even
friends you know like acquaintances because like you're probably gonna get a more honest
answer from acquaintances I think the best way to build trust again is like be extremely
authentic but at the end of the day if like trust is broken like sometimes it can't be
repaired and that's when you know like you might just need to separate and maturity
is understanding that I think the team self-motivates themselves but it's innovation
when they see that like we can ship a product in two weeks and it takes a large company
like a that's stagnant like years to ship a product that's extremely exciting for the
team especially when like you tie that product to actual revenue numbers and I think it's
just constantly emphasizing that and that's why a lot of engineers choose to work at startups
instead of larger companies because they feel like they have more impact impact is what
motivates them because they're not going to get that same impact at a large company
leaders need to be doing IC work as well because the only way you can judge people on like
their actual job is if you do the job yourself and like really it's all hands on deck like
nothing is too big to be done so for example like everyone was on intercom when we got
a pilot for like a new customer quite literally we'd have a war room with like engineers like
me etc and like we would all be labeling that data and making sure it's perfect we really
emphasize like nothing is below you you're going to do what's best for the company and
if like your time is best being spent like helping close this deal then like you're going
to do that let's say you're running customer support and you're not doing the customer
to support tickets yourself you're not going to know if your customer support reps are
answering them fast enough giving the correct answers or like if it you know if it's not
obviously it's like should they know the answer to this or is it like something more obscure
and you really only get that like muscle if you you do the work I think the number one
thing I look for is like intelligence and hard work because you can be the smartest person ever
but if you don't work hard you're going to not impact the company hard work is extremely
important to me especially because like with creators we're very creator first that's our
culture which means that like because creators can be 24 7 we need to be 24 7 like if a creator
hits me up at like 2 a.m like about a bug I'm proud to say that I can call my engineers like
and one of them will pick up and fix that bug at 2 a.m which is incredibly important
in an industry like this and I look for people that are willing to like go that extra mile
that's not saying like you have to work every weekend but like if needed like are you going
to show up yeah I mean I think as a leader one of my like biggest values in life is just kindness
it's like you're wanting the best for everyone right like if someone wins awesome like if I
lose an amazing engineer I still want to help them like succeed if I lose a crappy engineer
I still want to help them succeed for me I'm like I think I'm very giving as like both a person and
a leader so it's like okay like you know I give you chances I like try to if you're not working
out in your role but I think that you're hard working and smart I try to find like a role that
like you might be better suited for so I would say it was a mix of things I think what inspired me
was actually living with all the founders like their energy definitely grew on me and I wanted
these founders to start bosses but no one would do it and then around the same time I had a friend
who asked me to be CEO of his AI company and I kind of sat on it like I kind of got excited right
I was like oh my god like I mean I feel ready to be a founder again because I think a lot of the
reason why I wasn't I didn't do it sooner was because I was scared of failure but I finally
got to a point where I was like you know what if I fail whatever it doesn't matter like my life is
going to be fine most people don't build two successful startups like don't be scared of
failure just go and do the thing right and I didn't feel like doing an AI company again to
be quite honest I was like I did b2b enterprise I know how it works but I would rather like if
I'm doing a second company and like risking failure at least have fun doing it and I had
always been attracted consumer you can see this with like a bunch of different like random apps
I had made snap was like one of the most fun experiences of my life so I like just knew I
wanted to be consumer and I had been sitting on this idea for a little bit so I was like okay
like let's see some competitors out there and really you could only find like patreon they've
existed for a decade and I saw like an opportunity in the market I was friends with a lot of creators
I lightly asked my creator friends like hey if I were to build this would that you use it
so you know like selling before building they're like absolutely I was like great and then I just
talked to my LPs and they were like here's money go build so it all happened really quickly like
I would say within the span of like 24 hours and my friend asking me to like be CEO of his AI
company and me having like commitments so the future I see for the creator economy I think that
AI is really going to help creators be co-pilots I see more creators becoming entrepreneurs more
kids want to be creators than ever before so I think the creator economy is going to grow but
also everyone a creator marketing spend is going up in like pretty much every country and I think
this is due to the fact people are realizing like their audience and like the like reach you get
is much stronger spending it on creator marketing versus on ads so I think because of this we're
going to see more creators work so closely with brands that they're essentially considered
co-founders or start their own brands which is why I think like you know current creators are
possible and like we're excited to help them either get access the best brands and like get
that equity for long-term generational wealth or if it makes sense to like help them build that
next product I think if 20 year old me could go back in time I would stop complaining about some
of the people I work with and just start really like getting to know them better and uplifting
them why do I think so I think that like in general most companies are very gossipy right
so if you're complaining about people like it just gets around and then it drives them away
obviously because they hear about complaints like no one wants to be talked badly about and I think
like the best work environments and the most positive ones are when you are like everyone's
cheerleader so uh I think I would have like spent more effort like seeing the good in people this
is gonna sound very LA but I feel like I have like manifested everything in my life and because I'm
like focused so much on positive energy I feel like as long as I like put in that hard work to
like bring my dreams to life and like surround myself with positive people like anything is
possible so cheesy but I really like do believe that's true and like I have like the best friends
in the world that you know are constantly around me and encouraging me and like really doing whatever
they can to help like they'll go out of my way they're like truly incredible and I think that
when I have like such positive people around me like I only look at like upside