InFocus featuring Westfield Gas & Electric General Manager Tom Flaherty

Western Massachusetts News, Weather & Sports
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Oct 6, 2025
InFocus with Patrick Berry featuring Westfield Gas & Electric General Manager Tom Flaherty.
from the 22 News plus studio.
[Music]
This is 22 News in Focus with Patrick
Barry.
Hello everyone and welcome to today's
edition of In Focus. I am your host
Patrick Barry and today we're going to
have a fascinating conversation about
powering your home. We're here in the 22
News Plus studio with Thomas Flity. He
is the general manager of the Westfield
Gas and Electric Light Department and
Whip City Fiber. And we're going to talk
today about how the electricity goes
from point A to the outlets in your
home. Tom, thanks for joining me. I
appreciate it.
Oh, no problem, Patrick. Happy to be
here.
This sounds like a very boring
conversation. But you
But you and I are here to make it
exciting. And and it is one of those
things nobody thinks about. You know, I
plug my phone into the wall to charge my
cell phone, but I don't understand how
that happens. You know, other than, you
know, as a kid sticking a fork in there,
getting zapped, and my mother telling
me, "That's why we told you not to do
that." Yeah. It's a cool process, but,
you know, when you when you don't think
about it until you don't have it, right?
Until you have an outage and or uh or
you're impacted in some way.
So, how does how does power get
generated? Maybe it's not just in
Westfield, but just generally how is how
is power generated?
So there's a variety of power sources,
right? You have, you know, the popular
ones, nuclear, natural gas fired, oil
fired. Um you then also have the new
ones like when you look at the solar
panels that you see, you know, the
easiest ones are down, you know, as
you're driving down the highway. And
then you also see uh wind, you know, if
you go up to uh what used to be Brody
Mountain or Jimny Peak, you have quite a
few uh wind turbines up there. Um and
now you have the you know somewhat
whatever controversial however however
you want to go about it you know with
the offshore wind offshore wind was
really going to be a lifesaver for
Massachusetts to reach their
environmental you know non energy or
non-emitting energy uh goals and now
through the current presidential
administration some you know some or a
lot of that has been put on hold and
might be put on hold and set you know
have setbacks that are 7 to 10 years
and it's a mass Massachusetts and I
guess I would say all coastal states
probably would benefit from offshore
just because of the natural wind flow
across water, right? You do have that
and if you look at Cape Cod for example,
there were um you know if you go to like
Woods Hole uh Falmouth area uh there was
a couple turbons there that you know got
put up but there was uh there was side
effects to it, right? There was a a
whooing noise. So as the as the blades
turned you know for lack of white noise
helps you sleep. Yeah, I would I would
think so too. But um you know the the
people in those areas uh stopped it and
they actually shut it down after it was
it was built and running. You know and
if you look at you know people in you
know Nucket or Martha's Vineyard that
you know their their vista is going to
get ruined. You know they want green
energy. They want nanomic generation but
they don't want to see the little the
little Yeah. Uh bananas build absolutely
nothing anywhere near anyone. Exactly.
Right. So
you you have, you know, everybody wants
electricity when you want it. Uh when
you don't have it, you want it more and
you you're angry about it or your
inconvenience. But when when you look at
um you know where I come from, I try to
come from a common sense standpoint and
my friends might think, you know, Tom
Flity and Common Sense don't relate
together. Um, but you need a diverse
fuel mix to have reality here in in and
especially in New England.
So I So we have these options. So you've
got um wind, you've got coal, you've got
all these
coal is very minimal. So we're down in
in New England down to one coal plant
that's in in New Hampshire and they're
actually in the process of winding down.
So coal is going away.
Natural gas.
Natural gas is the primary. So natural
gas today, you know, as I was, you know,
chitchatting with you earlier is that
70% uh of the generation mix right now
in New England is natural gas.
So how do these forms and let's take gas
for example, how do you turn a gas into
charging my cell phone?
Yeah. So um a a lot of it it's it's
simple in simple theory, right? So he
says he does it every day.
I don't do it.
I just I just try to talk about it, you
know. uh my my
you've got people
my strength yeah I've got people my my
strength is actually procuring uh
procuring power in natural gas uh
commodities for for the Westfield gas
and electric right so that was one of
the huge value or the larger values that
I brought to the to the department but
with you know with natural gas typically
you're you're creating steam that's
going to um then you know power a
turbine that's going to spin and you
know you have magnets involved and you
take that you know that generates the
electricity
then that's then put brought out to uh
an on-site substation. So then that um
uh within that substation there's
transformers that
uh transfer it to 115 KVA or 345 KVA.
That means nothing to you. But when you
go out the door and you see the
transmission lines, you know, there's
fresh 345 KV transmission lines which
are which are a lot of power, right?
Don't touch it. Um, but that's what's uh
bringing the power out to the investor
owned utilities or the municipal
utilities like Westfield and then it
comes down to a substation where then
it's put to a distribution level. So in
Westfield we have 23 KV uh primary
transmission or distribution lines that
go through Westfield and then those go
through a transformer which you know to
describe those those are the cans on the
pole right
and um
and that's all like bringing it from
major power all the way down to your
household which is you know
the grid um yeah so you have 220 which
is two lines two two uh 2110 or two 120
lines that are in your house. So the 220
will, you know, will power your your
electric dryer or your electric hot
water heater or your electric stove. Um,
but most of your power in your house is
going to be 110 120 um voltage. That's
that's your uh standard outlet.
So there's a lot of technical aspects of
getting it from from the wind turbine or
the the hydro machine. Yeah. Anywhere
down to down to your own particular
home,
right?
So
and and you kind of went through it. you
you start with like the bigger picture
of you know the power comes into you
know the big Westfield Genie plant or
wherever it might be and then it's kind
of paired down paired down paired down
till it till it reaches your home.
Yeah. So the simple thing here for for
Westfield is we have two substations. We
have the Elm sub which is at the corner
of Elm Street and and Meadow Street
right by the uh the Great River Bridges
and then we also up on the north side we
have our Buck Pond substation. So, uh,
both of those are fed by 115 KV lines
that are coming in from that are owned
by Eversource. Eversource is
transmission, uh, company. And so, we
take that power off if something so
they're fed by different circuits. So,
if a transmission line goes down, which
is, you know, would be a catastrophic
fault, we're able to serve uh from the
other substation because power will
still uh continue to flow. And then
we'll repower back up. If it's an
extremely hot day in the summertime,
we're going to have to make some some
choices at that point whether or not
we're going to go into brown brownouts
or or how we're going to run those
circuits. Well, folks, we hope you're on
the edge of your seat talking about
electricity. This is fascinating to me,
but we need to take a commercial break.
We'll be right back after this.
This is 22 News in Focus with Patrick
Barry.
[Music]
This is 22 News in Focus with Patrick
Barry.
[Music]
Welcome back to today's edition of In
Focus. We're here in the 22 News Plus
studio. I've got Tom Flity, general
manager of uh Westfield Gas and Electric
Light Department and Whip City Fiber
sitting across the desk from me. We're
having the riveting conversation about
how power gets from the various sources
uh into your home. Uh in the first uh
portion, Tom, you talked about New
England and that you know the sources
that that generate power, you know, the
Cape Cod or wherever it might be.
Westfield is a municipal utility. So
Westfield doesn't have its own wind
farms or hydro plants or nuclear plants
or so. Westfield gets it from all these
other places. We get it from all these
other places. So we actually own a small
percentage of Milstone 3 and we own a
small percentage of Seabbrook. So right
now there's three uh nuclear generating
plants in New England. So there's
Milstone 2, unit 2 and Milstone unit 3
and then there's also Seabbrook. So
those are the three nuclear generators
right now. Over the past 10 years or
more now, Pilgrim, which was down in
Plymouth, that uh that was shut down.
And that was um you know there was
people beating the drums to get it
closed down and everybody was
celebrating up in Vermont um Vermont
Yankee which is in Vernon up on the
Connecticut River
uh that was owned by Energy. They won a
fight with with um Vermont to stay open.
And then they said, "Okay, we won. Now
we're going to shut it down." So um so
that that was huge for for New England.
losing those two major power plants and
what was coming online was um
overwhelmingly natural gas. Over the
last 30 years, natural gas has come
online. It's replaced like Mount Tom
Station as you go up 91. That would used
to be a uh about maybe 170 megawatt uh
coal fire generation plant. So, that one
got shut down. It was part of the Sudi7
and the Filthy Five, you know, back in
the in the '90s.
And you said earlier coal is virtually
non-existent.
Coal is is close to non-existent. You'll
see on on uh on today's piece, yeah,
there was no no coal, but it was also
less than less than 1% of today's energy
mix was was oil as well. So,
Oh, interesting.
But you you need oil. You know, when we
look at this past January and February,
we had a number of days where um natural
gas prices escalated and also the the
demand, the big suck in the in the gas
pipeline um was uh was going towards
heat. So heating residential or heating,
you know, commercial facilities
and and in the summertime air
conditioning,
right? But it's not as not as necessary,
you know, when you look at the heating
and the cold is
necessary. So um we got up to 25 to 30%
oil fire generation making up that New
England mix. The other thing that we've
run into, you know, especially right now
this summer and and last summer was
we're in drought conditions, right? So
there's, you know, typically a huge
amount of power coming down from Canada
and Hydro Quebec. Um so most of this
year the phase 2 line, so there's two
phases that come into um the northern
New England uh from Hydro Quebec, uh the
phase 2 line has has really not been
transporting power into into New
England. So it's that's been something
and we've actually been exporting up to
Canada because the drought is when you
get up to Maine and Canada much more
severe than it is here in Western Mass.
There's a lot of talk about
green produced energy. You know, we
talked a little bit about windmills. Is
solar an element of how local
communities get power?
Yeah. So solar is um but you know for
when you look at solar or wind uh solar
for New England, you know, when when you
look at that
desert southwest, it's great. Yeah, New
England probably not so much. So, it's
13 to 15% efficient. And and what does
what does efficient mean? It means it
only runs 13 to 15% of the time in New
England. So, if you want to do simple
math, 50% of the time would be only
operating during the daytime, right? So,
day daytime, nighttime. And then when
you break down days like today where um
cloudy you know for now it's cloudy and
rainy and so now that brings solar down
to um you know 1% or less than 1% of the
of the energy mix.
Interesting.
And you know on a on a good day it might
get up to seven or 8% of the energy mix.
You know if it's a bright sunny day like
we've gone through for the past month.
So, so you have to have that mix of
different sources because but then
if you're getting an abundance of solar,
which we are in New England because
there's there are federal tax credits
and there's incentives, there's solar
wrecks, you know, renewable energy
credits that you can sell or you can
retire. Most people sell them because
there's a value to them. Um, but you can
you can go out and do that. But now what
we're seeing is is when you see peak
power, what's peak power? is what time
of day is the actual peak happening of
demand? And that's going to be your, you
know, you're going through a heat uh a
heat wave. So, it's going to be the
fourth, fifth day of a heat wave. But it
used to be at between 2 and 5 in the
afternoon. And now that's been, you
know, pushed up to 7 or 8:00 at night
because of solar. But the other thing
that we're seeing with solar is now
there could be an overabundance of it if
it's not a hot day. So when you go this
past month from August now into uh late
September, we haven't it's been pretty
mild, right? So we haven't had a huge
call for um air conditioning. Now you
have an overabundance of solar and
you're ISO New England, uh independent
system operator New England up that's
located up here in Ohio. They're now
trying to balance all of this solar
behind the meter load, you know, whether
it's houses or or solar fields and stuff
like that. and you're trying to manage
the grid for system reliability. Okay,
how do how do we do that? Um, but the
other factor is how does Massachusetts
meet their goals and and they're really
putting a push on battery storage and
you know from being in Westfield there
was a a 200 megawatt battery storage
facility um planned for the north side
of Westfield which touched onto the
aquifer. So right um there was a lot of
push back on that and the developer you
know pulled pulled the plug for lack of
a better term. they they pulled out and
um but they really need the battery
storage, but it's also a new technology
and is it gonna survive? And they've had
fires at, you know, battery storage
facilities that burn for days because
there's really no way to put it out. And
if you're throwing more water on it, is
that then um you know, have contaminants
go out into the
But but those battery uh facilities,
they're sort of dictated from Beacon
Hill, right? state
local communities now. So you have the
um state energy facility sighting board,
right? So they have the say. So the
local planning boards and conservation
commissions and stuff like that, you
don't have a say anymore. So it's only
only the state does. So you can rattle
your sabers and and uh and yell and
scream all you want, but you got to get
somebody to hear you. So in Westfield,
they were able to do that. They were
able to get people to hear. they were
able to get uh Jupiter Power, which was
the u um the the facility owner, to to
listen and they said, "Okay, you know
what? We're we're going to we're going
to concentrate our our investments
elsewhere."
We are up on our second commercial
break. We're with Tom Flity. He's the
general manager of Westfield Gas and
Electric Light Company and Whip City
Fiber. We'll be right back after this.
This is 22 News in Focus with Patrick
Barry.
[Music]
This is 22 News in Focus with Patrick
Barry.
[Music]
Welcome back everyone to today's edition
of In Focus. I am your host Patrick
Barry. I've got here with me in the
studio Tom Flity. He is the uh general
manager of Whfield Gas and Electric
Light Department, Whip City Fiber. Tom,
thanks for joining me. I appreciate it.
Um very quickly uh what is Whip City
Fiber? So Whip City Fiber is a a
division that's now 10 years old. Um so
we provide highspeed internet uh
symmetrical to the home. So we provide
one gig of uh fiber internet. So it's
fiber directly right into your home. Uh
and it's internet. It's not cable TV.
It's not television. You can buy your
streaming service and um it's just
higher. Yeah. higher, more reliable
level than what your potential current
uh carrier is. I'm not going to go into
crashing.
I mean, right when it came out in
Westfield, I got it. Um primarily
because back then my wife worked out of
the house, needed the higher speed
internet connection. It's more than just
Westfield though, right?
Yeah. So, we're serving about 23
communities right now.
23 communities. Oh, wow. So, some are
like uh New Asheford, which is up in the
north northwest corner of
where is Okay, I'm gonna have to Google
map that one.
Yeah. Um, but you know, then there's 96
customers there, right? So, that's one
town. That's and that's 90 some odd
percent of the town. So, there might be
one or two customers there that uh that
didn't want it. But, you know, we did a
lot of the hilltowns. They had nothing
before. Even Montgomery right next to
Westfield had nothing before five, six
years ago. Now was that all part of the
the the initiative from uh our state
legislators about um highspeed internet
to rural areas?
Yeah. So mass mass broadband uh
institute which is part of the mass u
technology collaborative. Um so it
started with Governor Patrick and then
uh Governor Baker and Lieutenant
Governor Pledo really drove it forward.
Okay. and uh and we completed the last
town under under Governor Baker's
administration and they provided some uh
financial incentives to these towns, but
a lot of these towns, you know, when I
first came on, you know, almost 5 years
ago, there was a couple towns left and
they were scared to death taking out a
million dollar bond. It's like million
dollars, that's nothing. But for these
towns, yeah, that was a lot. And they
were really taking on a lot of risk.
And um we partnered with them and really
our partnership just started as us
trying to help them,
right? And um then a business came out
of it because they don't have the
infrastructure, they don't have the
capabilities. We have the billing
system, we have the people, uh we have
the customer service, and um and we're,
you know, moving forward with that.
We're working with East Long Meadow
right now. They're on the on the verge
of construction there. And uh Southwick
had a vote earlier this year not to do
the full town uh and take out like a $16
million bond for that. Um now they're
doing a smaller like $4 million project.
That's what they're looking to go
forward with. And you know that the
upside for that is there's various meat
meat what we call meat meat points going
into Southwick where Westfield touches
that Southwick really doesn't have to
have that robust infrastructure because
you know it's almost coming off of off a
Westfield system.
Fascinating. What fiber is a an nice
element a business unit element to
Westfield GNA? Yeah, we're at the point
where um probably the first quarter of
next year with with adding on West
Springfield where we'll have more fiber
customers than we do uh electric
customers.
Interesting. Be our biggest uh biggest
customer.
Let's go back to the electric
conversation. Uh I just wanted to touch
on Whip City Fiber for a second. So, uh
when it comes to my electric bill,
you know, there's a bunch of things on
there. So how how and we talked earlier
about you're getting stuff from the
Cape, Maine, New Hampshire, Vermont,
wherever it might be. So how do you
calculate
everything that's on my bill? So very
careful. We have to cover our cost,
right? So we have to make a certain
amount of money every year to be to be
solvent. But uh when we're looking at
you have components that are energy
supply uh and then what makes up energy
supply. So you have the actual
generation portion but then you have
coming from all those the hydro the
that's coming from all these all these
varied so we have contracts we have a
variety of contracts with solar and wind
and uh and also ownership uh but then
but we're buying through power purchase
agreements um you know we buy the power
but then there's also other aspects of
cost and and there's like spinning
reserves so you have to pay plants that
aren't necessarily generating but
they're ready to generate so they have
they have to respond to an emergency in
10 minutes. So if a major plant goes
down,
ISO New England is responsible for
having all these other plants on
standby. Okay? So there's a cost to the
standby. So you have 10 minutes spinning
reserves, you have 30 minutes spinning
reserves,
and then there's um a capacity scarcity
event or pay for performance where hey,
it's this really hot day, you're going
to be ready to run just in case there is
this emergency. We've had a couple of
those in the past uh past couple years
that that there's a huge cost to that.
If you're not ready to run or you're not
running when that happens, even if ISO
doesn't tell you to run, when that event
happens, you're you're gonna, you know,
wow, get costed out at a
because there's nothing worse and we all
know it, folks. There's nothing worse
than not having electricity. You forget
how right it's there, you don't think
about it. You head into the kitchen,
flick the light on, bathroom, bedroom,
whatever it might be, but when you flick
that switch and nothing happens,
right? So then you're also paying for
the distribution system. So, you know,
when you look at Westfield, we have um I
think the second most miles of roads in
in Massachusetts. We're the third
largest uh landwise community in
Massachusetts when you're looking at the
acreage. So, you have to pay for that.
You have to pay for you know, we have an
inventory of transformers. So, we we're
you know, all of our infrastructure, all
of our trucks and equipment. Uh a
utility truck now costs over $350,000.
for the larger trucks and even the
smaller square trucks, those are over
$250,000 outfitted. So, when you look at
that, the number of people um then you
come up with the sections of your bill.
So, you have energy supply, you have uh
transmission, distribution,
um and those are those are the main
components. You have energy efficiency
for us that's that's just added in. So,
our bill in Westfield is is is pretty
simple. So there's there's you know a
customer charge which is low and then
you know our all-in rate now for uh a
residential customer is just over 17
cents where and for investor owned
utilities I'm not going to bash them or
any way but they might be closer to 32
to 38 cents a kilowatt hour. So that's
you know more than double what we are
but there's a lot of social costs that
are acted in there where they're u mass
save or energy efficiency portion
portion. So there might be 32 line items
on their bill um because of whatever
state ruling or the DPU rules. Um they
have to identify what each cost is
because before they used to push
everything into one component, right?
And all the requirements that came from
the DPU or from the state governments in
various in various states um needed to
be outlined.
And then you you touched on it briefly,
but out of all of that just comes down
to the individual homeowners using.
Yeah. What you're using. Yeah. Yeah. So,
I started my life in in energy
efficiency and the cheapest kilowatt
hour is the one you don't use, right?
So, when you're looking at energy
efficiency and trying to manage, you
know, lighting or, you know, cooling
during the summertime, um, you know, how
how warm can you handle it in the
summertime and how cold can you handle
it in the time, right?
So, and trying to, you know, turn off
lights and and uh um, you know, find
better ways and and how to use
electricity that's going to control your
bill. So change out your light bulbs,
get the more energy efficient light
bulbs, energy efficient air
conditioners, HVAC systems, close your
windows, lock them, do whatever you can.
Close your windows, open your window,
you know, depending on what it is.
Saving energy is going to save you
money,
right?
Fantastic. Tom Flity from West Gas and
Electric. Thank you so very much for
joining me today. Fascinate. See, folks,
I told you it was going to be
fascinating.
Thanks, Tom. All right. Thanks, Patrick.
This is 22 News in Focus with Patrick
Barry.
[Music]
