If we haven't met, I build and buy businesses and help you make money. I used to work on Wall Street and in Private Equity for too many years. Then I realized I'd rather YOU AND I own our businesses locally instead. So I built up Main Street Holding Company, Contrarian Thinking Capital & Co. Now, we own and grow dozens of businesses. My mission is to create 100,000 business owners and help 1 million of us build profitable businesses. I hope you’re one.
Here's what I know for sure... those who say it's impossible should get out of the way of those of you who are doing it!! ❤️
Imagine buying a piece of land for $140,000 and then cash flowing $550,000 off of it in your very
first year. Does that sound like, I don't know, a superpower? Or perhaps it sounds like a little
bit of fiction? I thought the same thing, except I happen to know a guy out in Waco, Texas who did
exactly that. So I figured, let's go out here and ask him ourselves, huh? I own a bunch of Airbnbs
and we'd make a couple six figures off of them. But they don't look anything like this place,
I gotta be totally honest. And so I want to figure out all the tips and tricks that actually lead to
this being a million dollar a year property. There's details all around, from the toothpicks
set up like this, to the coffee mugs, to the little chocolate chip cookie that I already ate
so I can't show you. But I want you to take it away too, because what if we all get everybody
better experiences, but we also make more money doing it? He turned a literal plot of dirt into
an Airbnb hotel that's now booked out 95% of the time, no big deal. And so I figured, Isaac,
why don't you tell me all of your secrets so I can share them with my closest friends on YouTube?
So you were 25 years old, you decided to buy a property for $140,000, this here property,
then you turn in a short-term rental, made about a million bucks a year, all within the first year.
Does that sound about right? Yep. And then you did this extra thing that also sounds ridiculous,
which is that you automated the whole property. And so essentially you don't have to be here all
day slaving away, you kind of look at your phone and a couple different things and bada-bing bada-boom
people come in and check in. Yep. And before this, you had never run an Airbnb. Right. You didn't go
college. Nope. And you were an accountant. That's right. So naturally he went and built a
multi-million dollar Airbnb. Kind of astounding. Tell me, why this? I was collecting ideas for
the modern Scandinavian vibe. I used to live in the Pacific Northwest and there's a lot more of
this kind of architecture there. And when I moved back, I really saw an opportunity here to bring
that same vibe to Central Texas. Isaac, how long did this take you to do?
Nine and a half months from closing the purchase docks to opening the doors.
When you first had this place, it was basically like an overrun jungle that looked something like
this. You picked this place out of all of them on Zillow and saw this. Talk to me about like that
first day you showed up, you got your 140K down that you got your dad and some brothers to invest
in with you, right? I think I've always had some ability to be able to see potential. The amount
of trees that we had, these gorgeous live oak trees, these are just the flagship tree of Texas.
I just had that feeling when I saw this place. You must've had like 72 dump trucks here. 200
dump trucks. 200. He does my kind of math. This is contrary math. I was the superintendent and did
some of the stuff myself. I was designing. I was coordinating with subcontractors, ordering
materials, thinking ahead. I hired friends with excavators, skid steers. We brought like
200 loads of dirt in for the roadways. We had to cut all the utilities in because it was just raw
land. Put a septic system in. There was a lot of groundwork. So let's talk cash because this probably
cost something. When we closed on it, I was like, we're not waiting around for financing. We'll get
that part figured out. We're on a timeline here. We were able to immediately start work and some
I actually got a construction loan approved. So total construction loan was like 1.4 million.
Nailed it. So you basically are only in for a couple hundred K between you and your family
and then whatever your line of credit is. So it's not a multi multi-million dollar endeavor. Yeah.
150 K of cash and another 700 ish in the line of credit and the rest was a just short-term
construction. I love it. This is one of those really important things to understand that it
doesn't have to be millions from you. It doesn't even have to be hundreds of thousands of dollars
from you. The key to actually running some of these businesses is understanding how to get OPM,
other people's money and leverage, which is debt in an intelligent way. This guy knows a thing or
seven about that. Do you want to know the one key to business? That's just really one thing,
whether you're an Airbnb, whether you're in finance or anything else that you do and that's
your customer have magical moments. Those little milliseconds where they feel surprised, delighted,
confused, overwhelmed by your product set in a good way. That's really important with Airbnb
because what does that mean? It means they tell other people about it. That means you get free
referrals, which means you don't have to do paid ads, which is a whole different game.
So Isaac has a really cool idea for this, that he's turning into a magical moment in his Airbnb.
So we created this commons area that has pergola and a fire pit and a dock and kayaking and swings.
After we opened, the idea kind of just flashed off like a light bulb in my mind. We should do
a pool. There are these container pools that take shipping containers, and this is going to be a 20
foot by eight foot black. So it matches the aesthetic of the cabins. And so we poured this
concrete right here. And on Tuesday, we're going to drop a container pool in right here. It's got
a big 10 foot glass window that overlooks the lake here. Then we'll have another thing we can
add to the experience for people to come enjoy. First of all, who isn't into like those zero edge
plunge pools? And then you get to have it in a shipping container, which probably doesn't cost
you hundreds of thousands of dollars. How much does this thing cost? It's about $50,000. Okay.
So we got 50K in costs. We're going to sink into this. What do you think your ROI is? How do you
decide whether to spend on something like that? And another part we just added, I didn't mention
is hot tubs. So we just added a hot tub to each cabin. Those were about 10 grand each,
tubs about 50,000 each. So that's a total ad of about 120,000. And I upped the nightly rates to
buy like $100 a night, zero impact so far in our pace of booking. Right now, that means we're going
to pay off in about eight months. Oh my gosh. So cash on cash return. How fast are you going to
get your money back for putting your cash down on something? Typically, when I look for an
investment, it's got to be three to five years. Now, interesting in Airbnb land that you could
have something returned that quickly. Do you typically look for a specific cash on cash
return when you're doing big ads like that? Do you need it back in a year or? I don't actually
drill down too hard. I've been playing around with like pay-per-click with social media. Organic is
my big push because I actually want an organic following. Collecting emails, I'm developing a
really robust automation with tons of emails to leverage what we have there. The other way I look
at it is we're building a moat, as Warren Buffett would say. So even in a recession, if we do have
to lower our rates, we've got amenities and nobody else has. And some of these things like the pool,
it's an economy of scale. Every one of the guests of the seven cabins can use it. We're not having
to multiply that times seven different units. Well, I get concerned. I own a bunch of these bad boys.
If a recession happens, they're going to get hammered. But you have some takes on which
ones are not going to get hammered. Which ones are those? Yeah. Anything that's actually designed
cohesively and uniquely in the market that you're in. In the Pacific Northwest, this is going to be
a lot more common. In Waco or Central Texas, that's a lot more charming and unique. I think
experiences actually providing activities, amenities, a dock, there's kayaking, there's
paddle boarding. Actually, I think a recession, who knows, time's going to tell, but is potentially
going to benefit us because we're within two hours of like 15 million people. And in a recession,
a lot of those people that would be going overseas for their trip are going to be taking a shorter
staycation. So we just have to educate them on who we are and what we are and how unique it is.
And they're going to come. They already are. But I think we're going to see more and more of that.
Yeah, I think you're right. You know, I was looking up the numbers. There was anywhere from
three to seven acts, more local travel during recessions. And so if we take that idea of you
have something here, there's three things. It's accessible from a price point perspective. It's
not crazy, but it's experiential in that there's this cohesive element you talked about. You feel
like, oh, this is a live oak property when you come here. Third is it's it's local enough to a
big metropolitan area because I mean, Waco does not seem like a massive tourist destination.
But like, I like the idea of hanging out here with my fam and like beating Isaac.
Yeah, did you see that?
Can we all just let out a giant sigh at the fact that the tax season is over with
for businesses? There's like this secret that maybe you don't know about running a business,
which is if you buy a business, most of those businesses have no books. They don't actually
have PNLs. They don't actually file taxes correctly half the time. It's a mess. But
there's a solution to that that I found. And now I try to make all of our portfolio companies use
it and their name is Bench. So anyway, the coffee talk is that these guys automate the bookkeeping
PNL tax filing process and they do it all online and they make it super easy and they give you this
nice clean PNL and you don't have to pay a bajillion dollars. So thanks, Ben. Let's talk
about shared spaces and communal spaces. I feel like in a world in which we're increasingly on
these things nonstop and not engaging like this with other humans, creating moments for people to
connect sort of asynchronously and without you having some like, you know, glorified happy hour
or something is really unique. So what did this cost for you to put it together and how did you
think about creating this space? What are some tricks and tips you have there? Yeah, so we
originally actually going to put a cabin right here in the commons area, but we sort of sacrificed
that idea when we thought about the amenities that could be a communal space for everyone.
It cost us about $50,000 to $55,000 for the landscaping, the pergola, etc., the dock. We
wanted to incorporate as much as possible. Families, I would say, are our target audience,
though we can host a huge spectrum. I just thought of like, okay, what are the things we can
incorporate? Swings, we could have a hammock for dad to sit and read in, we could have kayaks for
the teenagers to paddle around in, we could have cornhole, we'd have a picnic table, we'd have the
campfire to move towards at twilight and whatnot. So we really packed a lot into the space on a
pretty low budget, and I've been shocked at how many people utilize it. And other families and
individuals overlapping and coming together, random strangers becoming really great friends
here. Group events. So you do group events here, but you do them in a way that's kind of
low maintenance for you. So talk us through how you do that, why you do that. You could probably
charge 10x the premium, but you've decided to do a certain way. What's the deal? I'm keeping the
operations and management overhead as low as possible to make this as automated as possible.
And so we essentially have no overhead except a random maintenance check and landscaping. We allow
group events, we have a listing on our website where you can essentially buy out the whole
property, so all seven cabins, and then this just sort of comes as a bonus. And so we've had weddings
here, corporate offsites, several family reunions, and I've really been shocked at how much
interest there is for the whole place. You try to keep this reasonably priced. That's not something
a lot of business owners say, right? They're like, I'd like to increase prices continuously. What's
your thought process behind that? I think it's relative because I've definitely heard complaints
that you're so overpriced. So you have to find the happy medium of who you're trying to please.
You can't please everyone. That's the first thing. I want it to be affordable for middle-class
families to come out and at a really elevated experience that, frankly, some of these people
never even had. And therefore build a super loyal organic ecosystem of guests that just comes back
and back and back. And like you said earlier, they become your greatest marketing mouthpieces.
So we've had people since opening seven or eight months ago that have come back three,
if not four times already. Shows a sense of the loyalty that we're building. I love that.
So you get pretty chummy with influencers and partner with them for this property,
said influencer. That's basically grown your social media in a big way and led to a ton of
bookings. Most people are not thinking about that for their Airbnbs. They don't even have their own
Instagram. What's the thought? And break me through that crazy story about the first one you
partnered with and how much you got from it. So it all started because we got suspended on Airbnb
like a couple of weeks after we opened, which I thought was the worst thing that ever happened,
ended up being one of the best things that ever happened because it really was a reality check of
where the direction of our marketing was going and not being reliant, overly reliant on one platform.
So I just started calling all my friends, didn't know anything about social media at all. He
started posting high quality content. Somebody said, Hey, you should talk to these travel bloggers
in Dallas. So I gave them a call and they said, yeah, we'll post it tonight for 950 bucks. We'll
Essentially the rules are you follow my account and you follow his accounts and you'll be entered
in for a, I think it was a two night stay. So I paid him 950 bucks, gave a two night stay away.
And from the first game giveaway, I got about $40,000 of direct bookings and like 5,000 Instagram
followers from zero. And when that happened, that was like a eureka moment for me. I was like,
we have struck gold on where we're headed. So then it was actually pretty easy from there.
I just like started following the crumb trail of all the influencers I could work with. There were
some hits and misses, but for the most part, I started figuring out who it was that I was,
I was going after. And yeah, we grew from zero to 50,000 in seven months. And we've
gone to like 400,000 of direct bookings just from social media, Instagram as the funnel.
Isaac. Okay. I need to talk to these influencers because what a killer strategy. He gave them 950
bucks. They basically 10Xed their return and more in 24 hours. Not to mention the fact that
they probably grew their followers in tandem with his. It's a brilliant strategy. Nobody's using it
except this guy and don't let the smile and the blonde hair and the very, you know, American
looking-ness fool you. This guy's smart. I didn't tell Cody about the real duds that I had. I had
like probably 10 or maybe 15% of the influencers I reached out to fooled me. And their following
was actually fake. And I didn't do enough due diligence, basically just checking their posts
and seeing how much engagement there was. So most of them, I didn't actually have to pay, but I
wasted a few free nights stays on them. The other part that's really cool is you don't have a
property manager. I pay my property manager 25% of everything that I earn in my Airbnbs, but you do
it all in-house in a super automated way. Walk me through what that looks like. Yeah, it's pretty
cool. So there's about six or seven softwares that we've stacked together from the property
management software, like the hub, and that coordinates calendars between platforms. So Airbnb,
your direct booking engine, Verbo, all the different OTAs. And then it also automates messaging. So
you can come up with pretty sophisticated sequences for everything from the reservation
creation to check-in instructions to check out, ask for a review. So I've really fine-tuned those
over the months since we've been open and eliminated a ton of unnecessary human input
there. And then we have a pricing software. So it uses AI and some parameters that you set to
maximize occupancy and revenue together. That's done really well for us. We're like 95% occupancy.
That's huge, by the way, just so you guys know, that's a lot. You're one of my favorite type of
entrepreneurs, the very driven but lazily efficient type of entrepreneurs. This has got
some big money energy in this thermostat. Basically, this is automated. So he never has to worry about,
should the temperature be up? Should it be down? Am I wasting electricity? He has everything on
a system that holds, saves energy, also makes the experience really, really cool. And it's not just
thermostats. It's also lights, like these bad boys, which are all on a time control system
that he has perfectly completed, basically because he slept here and would feel, what
would it feel like to be a guest? And wouldn't it be lovely if they just dimmed in the evening?
So we dimmed them. Smart. Everything inside that you're interacting with, that talks to the
property management software. So it knows when reservations are, it plugs unique codes into the
messages to get in the doors that only work for the reservation. It adjusts the temperature to
my preselected range, saves energy in the off time. The lighting only comes on from the certain hours,
which is programmed around sunset to such and such. So it's really, really efficient.
What you have to be aware of though, is that it's illusion to say you can fully automate
your property, but it's about finding the balance between personnel and software. And I would say
our ratio is like 80% software, 20% personnel. So we've split that between two key people. We've
got a guest communications manager and I pay her 200 bucks a week. And all she does is just monitor
incoming and outgoing messages. And sometimes she has to get involved if there's a unique question
that we don't have addressed in our automations. And then the maintenance manager. So he's just
here every day, eyes on the property, boots on the ground. If I'm in Europe, he's here to see
whatever's going on and coordinates landscaping contractors, et cetera. So it's totally hands off
for me. Sometimes it's the little things. When you see a sign like this, oddly humans have this thing
in our minds where we associate with first impressions, a feeling of luxury, a feeling of
cheapness, a feeling of validity. And I never thought that signs would be that important for
something like an Airbnb, but you did. And so what's the story behind even the details you do
in the signs? These small details, like you said, that a lot of people would brush past and sort of
raise their eyebrows and say, why are you spending so much on signs? But sure enough, I've received
hundreds of comments. The sign is just beautiful and it's so cohesive and minimalist. I think
there's a quote from Steve Jobs when he was designing the iPhone about the packaging being
as important as the product and this beautiful tactile experience. You could apply the same
thing to the signs for your cabin. Dirty. What happens on the internet, Isaac, and I'm sure
you've already seen this because you had this viral tweet happen, is that you tell people that
you automate a property, that you make hundreds of thousands of dollars. And then first they go,
liar. No, you didn't. And then second, they go, you're taking advantage of people. And you're
like, no, I'm not. I'm providing an incredible service that people are really happy about.
And one thing that I think really humanizes your story is you had a pretty nasty fall that led to
you having to not be involved in every aspect of that and prying your little control freak
hands off of it. What happened? About three quarters of the way through the project,
I was, I popped into one of the cabins one day to help somebody install a spiral stair,
and my ladder fell out from underneath me. I fell like eight feet on the concrete and broke my
pelvis. But I found myself laying on a hospital bed for a week, multiple surgeries, and it really
shook up my perspectives. This actually helped me, I think, like you said, make the business more
efficient and really focus on the family, the time away from work. I think there's one thing that's
important for us to talk about anytime we talk about building businesses is building businesses
is really about serving humans, right? And the Airbnb has gotten a bad rap lately. Airbnb has
gotten a rap of taking away people's houses. But what about giving people an escape? You were in
your house during Corona. Were there moments where you wish that a stranger might open up their house
for you, might create a special, magical moment for you and your family? And I think it's those
moments we, as humans, as Americans, have to remember together that people like this guy
decide to do for all of you. Let's play a game of where should we put Airbnbs in the world?
Why did you choose Waco besides your from here, tiny little bias, but also you had a bunch of
other drivers that I think are super smart. So give me your framework. So Waco is first and foremost
very centrally located in Texas. Texas is a really big state, both geographically and as far as
population. And it's just constantly growing more and more people moving here from California,
New York, et cetera. It's not naturally the most beautiful state. That's I think actually coming
from a hardcore Texan. So it's okay for me to say that. But my idea was let's find an area that's
not so pretty. The land is cheaper, but we're in proximity to a lot of people who want to take a
staycation or vacation and then create something that feels like its own little world. We chose
Waco. We're two hours from about 15 million people coming here to get away from Dallas,
Austin, San Antonio, really the whole state at this point. Well, also, I think there's a couple
secrets here, which is you got a university. That's a huge drop, right? Then you've got that proximity
to the big cities. And so you have sort of these like attractions that come to it as well. Let's
think about where else in the world would we or would we not put an Airbnb? I'm going to throw
out some names and you tell me yes or no. Okay. Fair. Let's start with a few. I think I know what
he's going to say with this one. Rob Bilt might be mad. Joshua Tree. No for me. Why? Overcrowded.
Everybody's doing that. It's a cool thing to do. How about Smoky Mountains? Nope. It's like the
highest concentration of Airbnbs. And so the pro is you always have the insurance policy of the
park, but the con is standing out is really hard to do because there's like 15 million others.
Yeah. Plus Disney itself. Kind of hard to stand up to. Fredericksburg.
Fredericksburg. Yes. Love it. Yeah. Honestly, Texas, I'm just going to give you a hint,
is very warm. So most places in Texas I'm going to like. Yeah. What about San Diego?
Yeah. I think San Diego is prime for it. Really nasty hotels and kind of off the beaten path a
little bit, but still within proximity to a bunch of people. Absolutely. Yeah. If you got one in San
Diego, tell me. I'll come. I want to come check it out. I love San Diego, but Airbnb is not the
greatest. How can you tell if somebody is a perfectionist? Voila. No OCD in this establishment.
A couple of things I thought were cool when you were talking to me about this place is you were
like, we bought everything online basically at first. You were like all the furnishings. We
like basically bought them online. But I remember there was one thing that you were like, we bought
so many of them and they were never good. Do you remember what that was? Pillows and rugs. Yeah.
So why is that? Cause that's actually really important. Shipping back rugs,
huge pain, often can't do it. And even pillows are sometimes non-returnable. So what was the
deal? And like, what do you do instead? Where do you recommend getting those? Cause those
really tie a room together. Absolutely. They're super important as just those finish. It's like
the last 5% does 80% of the work. But yeah, like the pictures were super deceiving. It's like,
there'd be these prints and textures. And I was like, this is exactly what we want. We get it.
And it was print like screen printed on to shiny. It was just awful. So it was so bad that like I
would return some of these pillows and they wouldn't even take them back. They would just
like say, just keep them. We'll give you the refund. So it was obviously junk. Um, but world
market was really great. And then I actually kind of, I went with CB2 West Elm. Isaac, should we
tell them about the giveaway? Yeah, let's do it. Okay. We are going to fly one of you lucky people
out here to stay in this place for two nights for free. Don't sleep on this or you're not going to
be sleeping here. You should be on our next video. Make sure to subscribe. It's going to be insane.
I don't think you're ready for it. You know how insane it's going to be? This high kick is insane.
I don't know if that was intimidating or not because my videographer is now laughing hysterically
at me, which is fine. It's not like I have PhDs or MBAs or, you know, I'm super serious,
but you should be on the next video.