7 Resume Tips for Customer Success Manager Jobs

Hey, I'm Diana and this is the Customer Success Project. In this video, I want to share with you seven resume tips that are perfect for you if you're trying to land that customer success job. Before we dive in, if you haven't subscribed to this channel just yet, please go ahead and do so. If there's anything that you want to learn to help you get a job in customer success, build your brand in CS, or if you just need some customer success tips, add a comment below and I'll be sure to create a resource for you. So let's dive in. To start off, we'll go with number one, ATS. You have to be aware of ATS. ATS is basically they're trying to reject your application if you don't meet certain criteria. You don't say key words. And so for that key word or keywords or phrase, we are going to add an objective to our resume. This objective is incredibly important if you're trying to transition into customer success and you don't have previous customer success experience. The objective is a little blurb that explains what you want to do next or what are you passionate about or why should they pick you? It's almost like a mini version of a cover letter in a sense, but just on your resume. And so in that objective, what you want to include is the phrase customer success. And it can sound anything like customer facing professional looking to transition into a customer success role or future customer success manager, blah, blah, blah. So you want to inject customer success as a key term or phrase into your resume so that you can get past the ATS. Tip number two, keep it to one page. If you don't have years and years and years and years of experience, there is no need to have a multi-page resume. Just stick to what's relevant to this job. I'll use myself for example. Before I even went to college, I held down other jobs in the restaurant industry. And after college, I was a paralegal. And then I was doing side work for another attorney. So double paralegal work. I started a business with my husband. I worked at a Mexican restaurant as a bartender. And none of those things are on my resume. It is not relevant. It is not important. I keep it to what is relevant to my role right now. And the most relevant things are the things that support customer facing. It supports tech. Those things I'll keep in my resume. But again, if your resume includes like internships that you did years and years ago or things that are totally out of left field that do not relate to customer success, you do not need to have that in your resume. Number three, be consistent. You have to be consistent with your resume. And what I mean is, if you have one job that has five bullet points and then the next job has two bullet points and then the next one has three, you have to be consistent. If you're gonna go with five, go with five. I know this one's difficult because sometimes you work at a place for a little longer. Maybe you have more experience, but you need to try your best to keep things consistent. Number four, stick to the skills that align with the job. And pretty much I've been saying this since I think the first point that we've been talking about here with ATS. But you have to align your skills, your job experience to the job that you're trying to get now. If you are a teacher right now and part of your role is developing training, you wanna have that in your resume because customer success managers in some capacity have to do training. We wanna focus on the right things. And what are those right things? The things that focus on soft skills, the things that focus on discovery skills, negotiation, empathy, all these things are important and you should be highlighting those in your resume. Number five, this one's important and it's gonna require you to do some work. Get familiar with the tool stack of a customer success manager. Customer success managers need to use a CRM. And so Salesforce is probably the most known one out there. Salesforce has training that's free. I'm gonna link in the comment section this resource that's powered by Trailblazer from Salesforce where you can go and literally take a course to get yourself familiarized with the tool. So that's Salesforce. The second one is Slack. If you are working in tech right now and you're doing this whole hybrid situation, most likely the team is using like a Slack or like a team from Microsoft. So get familiar with that communication tool. And the way to do that is you can start a trial by yourself, but even better, join a customer success community. I'll also link in the comment section so that you can start using Slack the way that you would normally use it at work. The third thing you should know is Google Suite. So Google has a lot of different tools within its Google Suite. And so you'll have Gmail, which you should be familiar with how to use Gmail for your role. If using Outlook, similar, but get familiar with Gmail and it's free. There's also Google Docs. There's Google Slides. Slides are so important, right? Customer success managers need to have conversations with customers or presenting things. So how do you put together a presentation? Use Google Slides. And this can also help you out down the road if you're in the interview process and now you're doing a presentation, use Google Slides to help you put together your presentation. All these different tools that can help you gain the experience that you would need to use the tools as a customer success manager once you get the job. So learn those tools, add it to your resume. And those are your technical skills. And then there is the soft skills. So now we're at number six. Customer success managers require a lot of soft skills to do the job. We're talking about empathy. We're talking about communication skills. We're talking about discovery. Once you have these skills listed on your resume, be sure to have examples of when you've demonstrated these skills. Lastly, we have number seven. We are tying everything in with this last skill and it is actually a resource to help you build your resume. It is a free resume builder. I've used it myself and it's powered by this company called Cultivated Culture. Listen, I don't like putting resumes together. I feel like they just always look so plain Jane. They're just like not doing what I want it to do. And so I decided to do a little bit of digging and found this free resume builder and I just love it. It's still very minimalistic. It's not like over the top, but it's free and it works. So check it out. I'm going to link below in the comments to this resource as well. So there you have it. Seven resume tips to help you land this customer success manager job. I hope this helps. Let me know if you have any questions. And again, subscribe if you haven't. See you in the next video.