Restaurant Manager Kicks Out Old Veteran After Breakfast Order, Let’s See Why

a military veteran walked into a restaurant was seated and proceeded to order his breakfast soon after however the manager marched over and kicked him out was the restaurant wrong major Diggs Brown is a veteran who spent more than 30 years in the Army and his service to our country didn't leave him unscathed when he returned from Afghanistan he suffered from PTSD sadly when the Colorado Soldier went to a restaurant in Chicago the staff had a horrible way of thanking him for his sacrifice as he tried to sit down for a nice breakfast at koshan voland on West Monroe Street he got a rude response to his presence because of his PTSD major Brown's service dog Arthur has been by his side for years such was the case when he found himself being thrown out of the Chicago restaurant CBS Local reported when my service dog and I walked in the hostess took us to the table and the young lady named Hannah she said you can't have a dog in the restaurant Brown recalled of course he knew she was wrong so keeping his cool he told her that the Americans with Disabilities Act says otherwise this is my service dog he can go wherever I go it's the law Brown told the hostess he was seated and placed his order but it wasn't long before Hannah was approaching him again this time she told him he had to leave again he told her that Arthur is a service dog and that she would be violating the law but she said I don't care you need to leave we don't have dogs in the restaurant humiliated Brown left he went to the airport and headed back home to Fort Collins but the incident stuck with him Arthur is more than just a dog he's an important and necessary part of the Veteran's life he does a lot of things he wakes me up from nightmares when I have them when I have anxiety attacks he calms me down he saved my life and I'm even off the drugs Brown explained so he knew he had to share his story when I got home I posted to my Facebook page this is what happened to me and it went viral Brown recalled after explaining that he a veteran and his service dog were refused service and asked to leave Brown wrote guess this would be a case of no thanks for your service and it went viral because he was absolutely right according to the Americans with Disabilities Act of 1990 Ada service dogs generally must be permitted in all places where the public is allowed to go with only a very few specific exceptions restaurants are not one of them they cannot bar service dogs from accompanying their owners sadly it seems this isn't common knowledge among weight staff and restaurant employees luckily in this case The Establishment involved made attempts to correct their mistake the manager of the restaurant called Brown personally and emailed him an apology as well they also addressed the issue on Facebook the koshan volent family is both saddened and disappointed to hear this account of a veteran's experience the restaurant wrote in response not only are we 100% aware of and in compliance with all Ada regulations regarding service dogs we also have an acute appreciation for the service of veterans and we are happy to welcome staff members and employees who have honorably served this country the owners of koshan voland continued in addition the restaurant began an immediate internal review of their protocol on training staff in regards to Ada regulations and said it was making a donation to puppies behind bars where Arthur was trained Brown who says he's never been asked to leave because of his service dog before said he holds no hard feelings and he's happy with the resolution it's not my intent to destroy a restaurant but it is my intent to make them aware that they have violated a law that not only affects veterans with dogs but other people with disabilities with service laws and that they need to be aware that it's discrimination he said they've stepped up to the plate and they are going to make some changes at the restaurant so I'm happy in my mind that it is resolved as for the employee who told him to leave Brown said I really hope this young lady isn't fired for this she just needed to be educated indeed education is needed because major Diggs Brown's experience isn't the first of its kind education beforehand would do a lot more good than terminating people after the fact that's why it's important for everyone to hear this story hopefully sharing what happened to Major Brown and his dog Arthur will keep this from happening to another Soldier our veterans should be thanked for their service not denied service unlawfully