The Power of Human Energy: Angela Ahrendts at TEDxHollywood

Thanks, Ken. Good morning. I do run a better company than I give presentations, so you will bear with me. But let me go back a little bit further to tell you about myself. I have been in the fashion industry over 60% of my life, from New York to LA and now London. But I've also been from a small Midwestern town and a really big family 100% of my life. Raised by a spiritual mother and a philosopher father and inspired over the years by amazing great global leaders. And as Ken said, I'm a little nervous because this is literally the first time in seven years I am not allowed to talk about the transformation I've recently done. So I decided to focus on the second half of the topic and share with you some of the other stuff that I've learned over the last couple of years. And I think it's actually one of the most powerful forces that we're all born with. But we rarely discuss it and you can't see it, but it is so strongly felt. My talk today is on energy. Not oil, solar, wind, natural gas, not how to conserve or how to sustain. Because after two hours, I found over 560 TED Talks online about that topic. My talk today is on human energy and how it single-handedly has the power to unite and transform companies and communities. And there were less than 10 TED Talks on this topic. So bear with me. What is energy? This is kind of the part where I felt like I needed to put on my earth shoes and my poncho. But bear with me a second because, again, it's not a topic that we all talk a lot about. So think of it this way. We breathe. We all take in and we all exhale air, right? I believe we also all take in and we all emit energy. Very few leaders talk about it and even fewer have mastered it. But when you find it, energy is like discovering your passion, listening to it, exploring it. It's like this forward-charging spirit that creates challenges and embraces those changing challenges. And if that's a little heady for this early in the morning, then think of it this way. Every one of you has encountered a certain person, felt like someone is more present or when you're around them, you feel more real, more aware, or you've walked into an environment or an office when things feel like they're moving a little faster. For some reason, instinctively, you're drawn to it. Subconsciously, you want to be a part of it, but you can't really articulate what it is. So think of energy almost like emotional electricity. It has a powerful way of uniting ordinary people, their collective spirit to do extraordinary things. Why do we need it? I mean, I don't think anyone would argue that we're undergoing unprecedented change today. And there's probably the greatest amount of fear, distrust, uncertainty than ever before. So many communities, I'm from Indianapolis, Indiana, and every time I go back, I'm just fascinated on how many communities are literally paralyzed because there's just lack of hope. I believe we need positive energy to be channeled, to help counterbalance all of the negative disruptive energy out there right now. I think we need it to remove a lot of the individual barriers and individual idiosyncrasies. We need it to unite groups of people to focus on what's best for the greater good of the whole. When you do this, it creates confidence, creates a safe environment where people feel they belong, they're worthy, and I would argue they feel love. Not a lot of people talking about love today. But it was funny, I wanted to have a leader that I could quote that said, you know, they created a movement on love. Talking to my mom, she reminded me that today, 2,000 years ago, a great leader said, love one another as I've loved you. Not a religious statement whatsoever, but a great leadership fact. Emotive energy transcends normal communication and rational ways of working. It inspires people to do and give more. And I can say this because I have been on a real self-discovery journey, specifically the last seven, eight years. And I will tell you one thing on energy, it was funny, before I decided to accept this job, I met with the chief creative officer in New York and brainstormed over could we create the kind of company that we both always dreamed of working for. So we put the strategies on a napkin and literally put them aside and spent the next two hours talking about energy. How we could create it, because we knew we would need something else additional to realize our dreams. Took the job, eight months later, hired a consulting company. As you often do in this position to confuse you with some facts, they went on to tell my board there was a 5% probability that I could achieve the plan I put forward. And funny, because looking back, I don't think they ever considered energy or realized how quickly it could unite, align, and bring promise. The plan was achieved one year early. But what makes energy work? Energy needs to come from a very deep core. For me, it's three things, trust, intuition, and belief. These are universal truths, the form of foundation that everybody can always depend. Trust, since the creation of man, is where we all derive our greatest strength and power. It's like the exterior heart that all energy flows through. I often think of it as this cognitive and this emotional sea where our deepest compassions and our greatest thoughts are free to flow undeterred by human insecurities. Trust is the basis in every human relationship and single-handedly the most powerful force of energy. Without it, energy can't even be formed. But when it's in place, it unlocks freedom and a peace. But intuition, I think of it as a form of wisdom, the gift of knowing without reasoning. When you're not forced to overthink things, it's amazing the clarity that emerges and how rapidly you can adapt. Intuition is usually more right than wrong, but we love to convince ourselves otherwise. Why is it that we value thinking over feeling? Why aren't we taught to follow our natural inclinations, to protect the possibilities instead of just accepting the probabilities? I can say this because I have a lot of experience in intuition and feeling. I am a little odd. I am what in our industry we call a 50-50. I am half right brain empathetic and I am half left brain analytical. I have learned to feel my way through life personally and professionally. I have learned to listen and to hone my instincts, to be perceptive and be receptive to change, to constantly live in ambiguity. How else can leaders today look around the corner and warn others what's coming? Only when you follow your instincts and continually renew your mind can your possibilities become realities. But on to belief. Have you ever really thought about that old adage, success breeds success? Belief to me is the more rational side of energy. It kind of begins with hope, hope's positive spirits, and that is reinforced with facts and evidence and becomes belief. Think of it as kind of setting the energy in motion, the action before it happens, the mental source of alignment. I have always believed that my job was not only to create great brands but to create great companies and I have believed that great companies could not only touch and transform lives but need to through the power of their performance. Belief creates the success that breeds more success. It is the self-reinforcing part of creating energy. So as Ken said, we all know everybody's a media company today and there's more content being created and that it can be delivered as quickly as you want, wherever you want. But given all the noise out there, how do leaders make sure that their message is communicated clearly to the audience that they want? Two thoughts on this. One, technology is the conduit. It simply allows you to scale that message in the most cost-efficient way possible. But how do companies and communities in this day and age keep pace with this fastest society's changing? The great news, I think, is that we're an amazing inflection point. In a few short years, mobile will run nearly everything. Emerging markets have already leapfrogged developed markets in this whole investment infrastructure. Your customers and your associates are already living on the same platforms, same digital devices. The lines of communication are forever blurred. There's one platform to communicate a consistent, cohesive message. How do we do that? And I would argue in the most authentic way possible. That's how your message will start to cut through the clutter. So if technology is the conduit, you're the content. Or if technology is the physical connector, you're the emotional connector. But how do you connect with so many more people? I don't think there's any secret that feeling is the greatest essence of authentic communication. And it's funny, I'm reminded of a great quote my little sister texted me a couple of years ago. Famous American poet, Maya Angelou. And she says, people will forget what you did. They will forget what you said. But they will never forget the way you made them feel. I do believe that creating compelling emotive content today so that people can feel your presence as if you were physically standing in front of them is vital in all of the content that we're all communicating. It's so much easier to do in person when you're in your comfort zone in your company and you're talking directly to people about a topic you're all passionate about. But how do you do it? I thought it'd be a little easier in this environment, but I can't see you and I can't feel your energy and I can't see your eyes or my husband possibly sleeping in the back. But the irony is, the more technologically advanced society becomes, maybe, maybe the more we need to go back to the basic fundamentals of human communication. Because you are the content but it's not about you. And I know this is counterintuitive unless you were raised in the heart of the Midwest like I was. My father's voice has guided me for years and he always used to say he would know he'd done a great job if when I looked at a photo I saw myself last. But what happens when all of this comes together? This final state. I call it creative wisdom and this is when energy takes on its greatest, most transformative power. Groups cherish and flourish in this state, creating greater things than any individual could possibly obtain. I've had the honor and the privilege to experience the awesome power of human energy. It's been a fascinating and fulfilling journey and anybody can do it. We're all born with it. How do we unlock it? How do we communicate it? How do we use it to transform companies and communities? And I would argue, Jill, that's how we create a greater America going forward. Thank you.