3 Video Views·Feb 21, 2024
Imagine a world where animals have the capacity to show their natural behaviors and even engineer their own environments. For this episode, we're thrilled to have Danielle Wong, the Behavioral Enrichment and Animal Welfare Coordinator at the Phoenix Zoo, who enlightens us about the importance of animal enrichment. From Chutti, the playful one-horn rhino, to Cape porcupines and birds, we're taking a deep look into how play promotes skill development, physical fitness, and stress relief among animals. Danielle also shares how zoos work together to create enriching activities and environments for animals, making this a must-listen for all zoo animal enthusiasts.
Image: Danielle Wong with Chutti the one-horn rhino playing in the background.
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this is askabiologist a program about
the living world and I'm Dr
biology for those who have been
following along we have been visiting
the Phoenix Zoo for the past couple
episodes this will be the third in the
series and one where I hope we get to
play around or at least learn about play
and in particular how why and when
animals
Play Because play is important for so
many things like skill
development physical fitness stress
relief one of my favorites it also
promotes cognitive development by
challenging Learners to solve problems
make decisions and think
abstractly and play is not just for
humans primates you know apes and
chimpan birds they've been known to play
cations which are are dolphins and
whales all are known to play there's
even research on reptiles and insects
that show some play-like
behavior I'm looking forward to the
conversation today because our guest is
Danielle bong the behavioral enrichment
and Animal Welfare coordinator at the
Phoenix Zoo if anyone knows about animal
play and what it takes to make an
engaging and I might even say fun
environment for animals it will be
Danielle and I bet we learn a lot more
about what it takes to develop the best
enrichment activities and environments
for a wide range of animals welcome to
askab biologist Daniel thank you for
having me it's been such a joy to be at
the zoo just to be able to get out and
be with the animals you know that's not
really a job is it oh no when people
think of a job they think of something
they have to go do going to the zoo
every day is a treat right and I started
the episode off talking about play as
part of animal
enrichment what else is involved with
animal enrichment Beyond play when we
talk about behavioral enrichment at the
zoo we're talking about purposeful goal
oriented items which can be to stimulate
play and to have them spend their time
doing something but more than that we
like to tie into their natural history
and we like to dive into what should
they be doing what Behavior should we be
seeing what aren't we seeing and then we
try to elicit those behaviors ah
interesting so if a giraffe isn't acting
like a giraffe there's a problem yeah
when people think of animals in the zoo
they automatically think that they're
domesticated in some way but these
animals are still wild they still have
all the Natural Instincts and in order
to promote their most optimal well-being
we want them to exhibit all their
natural behaviors that they can and have
that capacity to do that and behavioral
enrichment allows them to do that H okay
so I promised a little bit about
play so I do want to get into that part
one of the questions though before we
dive into all the animals that you know
that play the zoo are there animals that
don't play do you know I'm thinking
probably not a
snake well you know it really is going
to depend on the individual within a
species too so I'm sure that there
probably are some instances of play
being seen across all species but when
um you take into consideration their age
and the individual Behavior as well
sometimes we don't see that as much and
so it really just depends oh okay so for
those that
play let's pick the most playful animal
at the zoo
now well probably a huge favorite would
be chudy the greater one horn Rhino he
is one of the most engaging animals that
we have and he spends a lot of time
interacting with his environment
interacting with his behavioral
enrichment and even interacting with his
Keepers and a lot of that would come
across as this aimless play Behavior
where he's just playing and he's moving
around in his exhibit and it's so much
fun to watch right when I look at him
and he's in his habitat and enclosure I
notice what I would say are
toys so can we talk about some of the
toys and how did someone come up with
the idea that a tire is a good toy right
those toys that we're talking about
that's the behavioral enrichment and so
probably the easiest way to relate it to
us as humans is to think of it as toys
but if there's one thing we can take
away from this that's so much more than
that and so a lot of the items that he
has in his exhibit they're fun for him
to interact with but they do also serve
a purpose a lot of those items that he
gets up and he manipulates he throws
them around which he has been known to
do he'll get a drainage covert like a
black pipe on his uh horn and he'll toss
it in the air he'll carry it around all
of that stuff helps tie into his Natural
History where these guys are known to
kind of be ecosystem engineers in a way
they go through their environment and
they will root through things they will
move things around and that will
actually help create different
architecture in the ecosystem where
they're from and so all of that while it
seems like a lot of fun and it
definitely is it really ties into their
natural history too and where we get the
ideas for things is somebody just ran
randomly thought hey this might be
really fun to play with or to provide
for him and then go from there and a lot
of that actually comes from the industry
the zoo industry together will rely on
one another for their expertise and
their experiences in order to help
provide the best experience for the
animals very interesting because I don't
usually think about animals as Engineers
but yes there are quite a bit of animals
that are Engineers besides the rhino
what are we going to have for engineers
of the zoo oh goodness well there are
let's see some cap porcupines that will
naturally dig into the ground in order
to excavate Burrows Andor to find their
food you've got birds as well that will
kind of take items from one location to
another nest building all of that so
across the entire Animal Kingdom you're
going to have Engineers everywhere we
might have to think about it a a little
bit more to think of it as engineering
right what about the primates oh easily
most primates are so intelligent they
can utilize tools and so you can
actually see a lot of that example in
the environment that we provide to them
in their enclosures they can move things
around we provide them tools to utilize
for puzzle feeders you'll just see their
behavioral enrichments really geared
towards that tool use as well H now in
addition addition to behavioral
enrichment the other area that you're
very interested in is well-being and we
had Dr Gary West on the last episode
talking about life as a zoo veterinarian
right beyond their Healthcare you're
looking well you're looking into the
well-being of the animals just as much
you just aren't necessarily treating
them for any kind of health issues so
what does that involve
yeah when we're talking about well-being
we're talking about the state of being
comfortable healthy or happy which
ultimately is the question that
everybody wants to know is that animal
happy and so that's what we're looking
at and what we'll actually do is our
Keepers know the animals the best and
the keepers on a daily basis are working
with these animals and they might notice
some subtle changes and they record
everything they have those conversations
if they're starting to see something so
that's always happening on a daily basis
where these keepers are keeping an eye
on the animals but we do also have a
more formal assessment process and
that's our well-being assessments and
for those we will look at both the
inputs or things that we provide to the
animal so we provide their diet their
enclosure space their behavioral
enrichment the trained staff that work
with them but then we also look at their
outputs so what they're giving to us
their health their weight behaviorally
how they're responding to us and we look
at all of these assessments and then we
go through and see well how are we doing
do we need to have areas of improvement
or do we have those areas I should say
that we need to improve on and then we
go through and we can have those
conversations and make those changes if
needed and that's kind of our way of
keeping us in check making sure that we
are doing right by The Animals because
that is definitely our top priority but
it is our way to keep us in check on
that and it's a whole process that the
keepers get to fill it out the managers
come in they provide their input the
curators provide their input then it
comes to me and the director of living
collections we get to provide input if
there are any concerns we have an animal
welfare committee on board that we go
through we review and then we make those
changes as needed you use the the term
happy
MH and uh obviously that's a a challenge
right with animal saying happy so we
might say content or even maybe better
just they're in their natural animal
Groove yes and you talked about learning
about the natural history of a
particular animal and that's the part I
am interpreting that you basically do
the research on how an animal should
behave in the wild and if they're not
doing something similar in the zoo then
probably something's wrong
right and that's where leaning on our
industry as well is so important because
we've got decades and Decades of
experience of people working with these
animals and saying hey that's not normal
or that's exactly what you wouldd want
to see and honestly this whole field is
just constantly progressing we're
learning more we're always trying to
improve and so we talk about like Animal
Welfare science that's the science that
we've used to inform our conversations
about well-being so there's always room
for improvement in my mind and so it's
always looking for ways that we can do
more right on an earlier episode we
talked about one of the challenges with
zoos because there are some people that
don't like zoos MH and I do understand
they they really think of them more as
prisons than a resort
they also don't always realize the
conservation role that you play when we
talk about the animals and the idea is
that we're not trying to domesticate
them that's one thing let them be wild
that's important but the other one is
some of the animals that you have at the
zoo do get reintroduced into the
wild so when you're working with those
kind of animals what do you do that's if
anything different than the ones you do
that probably aren't going to be
released into the wild that's a super
great question those animals that may be
released into the wild definitely have
more restrictions on how we typically
work with them a lot of those animals
tend to be less human involvement a
little more hands off you try to not
familiarize them with humans and or
training them any sort of capacity cuz
you don't want them to go out into the
wild and be habituated to go right back
into a populated area and so for those
animals when we talk about like
behavioral enrichment and things like
that we try to keep it as natural as
possible so we're definitely more
limited there but it also is geared
towards seeing those skills that we
would want to see prior to them being
released and I think that's what's
really important to know is that it's
all again still very goal oriented and
purposeful ties right back into that but
for them the intent and the purpose is
just a little different so that's how we
offer them just some slightly different
things right now when you're building
your habitat and you're thinking about
them and if I'm not mistaken what is it
is it the squirrel monkeys is it the new
the new home for them in the Monkey
Village yeah Monkey Village was Monkey
Village basically renovated before we
got our new Troop of monkeys for Monkey
Village did we renovate the space
beforehand we actually did make some
modifications namely extending Wall
height and trimming back limbs on trees
because we wouldn't want them to
accidentally find their way out of the
exhibit and often times it wouldn't be
necessarily their intent to find their
way out of the exhibit they would just
happen to find their way out through a
pathway and then they would be out there
the other animals would be inside and
they would be kind of confused like oh
how do I get back in there so in order
to kind of prevent that confusion on
their part and also it's a new space for
them so really just kind of defining the
boundaries of the space for them making
those modifications on trimming back
those limbs increasing the height we
closed down Monkey Village so that they
would have time to acclimate to the
space themselves so it wasn't even open
to the public for people to go in that
way they had time to get used to their
environment and then as we started to
introduce people back in because it is a
walkthrough exhibit when we introduced
people back in we started by having the
people only go a certain distance or
smaller groups just slowly getting them
used to having people in their space but
they have all sorts of space in there to
get away if they want to they can
regulate their distance and they really
seem to be enjoying their exhibit and
they're really fun to watch in there too
right that's one of the favorite places
for me to go and the bird aviary and you
have several of them that are quite nice
where you can go in and the birds are
just wandering around flying from place
to place that's another place
so when you're developing a new
habitat how do you do that and part of
that question also is how long does that
take to figure out oh yeah it takes a
long time and it really just depends on
how big of a scale we're talking on how
long it takes to go from start to finish
but we really do try to design the
exhibits with the animals natural
history in mind you want to ensure that
there's enough one space for them and so
when we look at a space that we could be
doing an exhibit we go through and we
say well how much space do we have
realistically what animals can go there
and then we sit there and we then think
well what are their requirements what do
they need what do they need for resting
what do they need for Locomotion moving
around also a lot of animals will come
in social groups a lot of animals are
social and so what are their
requirements there and if it is a social
group well then the space needs to be
bigger to be able to have them regulate
their space from individuals of their
species or their social companions as
you will and so there's a lot of thought
on that end but then furthermore you
then go and look at their natural
history if you build an exhibit for a
Jaguar for example you also want to
include not just a lot of space on the
ground but a lot of vertical space
because they are an arboreal cat they'll
go up into the trees and they climb and
so you really have to tie all of that in
so it's a big design process of course
we always want to make sure that the
space that we provide for them is
optimal for their well-being but we also
want to make sure that the guests can
really see what what space they're in
too and so it takes a while to design
and then once you have a design then it
goes into the construction phase and
like all construction projects sometimes
that gets pushed back but it's
definitely worth the wait once you have
those new exhibits open and you have
those animals out there and you're
seeing how they're in those exhibits and
behaviorally how they're responding to
their new space you know what I'm
waiting for predator passage yes
yes I think what the miror cats aren't
they going to be in there we're going to
have Mir cats hyenas then we're going to
have a leopard as well as African lions
wow I know it's going to be amazing once
it opens and we delayed the
opening and why well sometimes
construction projects might take a
little longer but also we have to think
about where we are we're in Phoenix it
is so warm here during the summer that
when we talk about bringing in animals
for these new exhibits or transfers we
also have to consider what is the
weather like and is this the optimal
time to bring them in and for a good
part of our year the answer is no it is
way too warm and so we do have to wait
for that perfect window for them to come
in when it's a little cooler so that
they can adjust to not only the new
space but also the
weather all right I got to get back to
play again okay because I would like to
know if you have at least one and you
might have more than one so you can pick
one or two favorite experiences with the
animals really looking like they're
enjoying what they're doing and
something that maybe surprised
you you know this to me is probably one
of the funniest things I've ever gotten
to witness but we offer a lot of our
animals foraging devices and by foraging
devices I mean items that will extend
the amount of time that they take to
consume their food and by that it might
take long for them to get it and then
they have to chew it eat it process it
and so these foraging devices are
probably the most common behavioral
enrichment that you'll see and they can
come in all shapes and sizes all
different materials and they can be for
the smallest of animals to the largest
of animals and there are some devices
that are specifically made for animals
like for foraging like this so people at
home could use them for their pets too
and we have in our Harmony Farms in our
Children's Zoo area we have three ecoin
they are strawberry the miniature horse
we have dinky the miniature donkey and
popey the mule and these guys they were
all given the same enrichment item a
pellet ball and it has a hole in it so
that the keepers can put their pelleted
diet in in it and then they have to
figure out well how do I get the pellets
out and then I get to eat it and every
single one of them they're lined up
right next to each other on their
exhibit every single one of them used a
different method and I thought that was
the most intriguing thing to watch and
any person that would come by all the
guests I would excitedly tell them watch
them watch how they do it so it was
really funny because strawberry would
knock it around and would seem to get
the most exercise from this she would
knock it around and then she would
follow it and she would go all over
trying to get the pellets out of this
ball dinky was a little more reserved
would knock it around but would not go
as far wouldn't knock it as hard and
still would get all the pellets out of
it but then you had popey and popey
would just put his nose on the end of it
and he would shake it back and forth
with his head so he wasn't moving an
inch but he was getting all the pellets
out of it and I think that is just the
funniest example of how behavioral
enrichment it serves a goal every
animal's going to problem solve
differently every animal's going to
utilize it differently and so they
surprise us how they use them is there
an animal that solved a problem that you
were a little bit surprised and maybe
solved a problem that you didn't want
them to solve yes definitely probably
happens way more than I'd like to admit
but let's see not too long ago I thought
well how can we use cardboard boxes
differently cardboard boxes are probably
one of the most common items that we can
give our animals because we always have
cardboard boxes our staff can bring them
in and we can use them in a variety of
ways but I thought you know how can I
make this cardboard box a little more
challenging so I decided to put some
obstacles or blockers in it the keepers
would put the food in it so it wouldn't
just fall right out and then I decided
to essentially
papier-mâché the outside of it closed so
they couldn't just open the box there
was a hole on top so they'd have to kind
of Juggle it around and I gave that to
our Rutan Keepers to give to our
orangutans and wagasa one of our males
decided I'm not going to lift this up
and try and get the food items out of
the hole I'm just going to rip off the
paper mâché and then I'm going to open
it that way and I walked away from that
feeling defeated but you know what it
still achieved the goal of extending the
amount of time it took him to eat his
food and he definitely problem solved he
just problem solved in a way I didn't
expect yeah very quick when we talk
about well-being we talk about play and
these are all going to come together
it's about exercise so one of the things
I'd like to know is how do you develop
these activities that make sure that an
animal is getting the right amount of
exercise so that they can keep their
health up a lot of it relies on
experience that the keepers have well
you know know I've done this at a
different zoo with this animal maybe
this can work with this animal it takes
a lot about their natural history well
how would they naturally move through
their environment how can we encourage
that it also takes into account safety
safety is really important as well you
can put a ball in an exhibit and get an
animal to move that ball around
Predators or things like a tiger would
be probably the best example of that
because a ball could stimulate their
prey drive where they see that movement
they want to chase it but what if the
exhibit has a slope in it and what if
that ball runs down and happens to hit
the fence or hit the glass so you do
have to consider safety as well and so a
lot of that just relies on the
experience of the keepers the managers
the vet staff to ensure that the
activity chosen is going to play into
their natural history their intended
goal and their needs but also be done in
an appropriate and safe manner so how do
you know if an animal is in shape that's
a great question so our Keepers they
form these great relationships with the
animals and in general there are several
categories of Behavioral enrichment one
of them being social and social
enrichment can include interacting with
humans so we do that through training
and so the keepers are able to train
their animals to go on a scale get their
weight but then also so it's not just
about the number on the scale it's also
about how they look and so that's where
we rely on the vet staff and their
expertise and their knowledge to come in
and get a good look at the animal and
say Well they're at a decent weight but
maybe their body condition is not where
we need it to be maybe they need to gain
more weight maybe they need to lose a
little weight they do definitely get all
the food they could possibly want but we
like to make sure that they're still
healthy so we look at their weight we
look at their body condition and then
they'll make adjustments from there as
needed and that might include diet
decreases that might include more
exercise providing enrichment that will
help increase their exercise and
movement and that's not just for their
weight as well that's also can be for
their joint health things like that so
it really is tailored to the individual
it's the same thing that we have to do
as we get older we need to make sure
that we uh continue to exercise for our
joints for our bone strength for our
muscles M after I'd say roughly 40 years
of age for humans you start to lose
muscle mass if you don't use it you are
going to lose it well on asab
biologist before my guest can leave I
always ask three questions all right so
are you ready I'm ready all right when
did you first know you wanted to work at
a
zo I was would say probably when I was
young I was probably around 10 11 years
old and I actually went to SeaWorld and
I was inspired from my experience there
and it wasn't the experience of seeing
the shows or seeing all of the animals
my experience was at the end of the
night on the way out of the park we're
heading to our car we just decided to
make one last stop over near where the
Orca whales were and just so happened
that one of the trainers was out there
talking to this animal wasn't really
interacting with their animal in any
formal capacity just talking and you can
really see that Bond and that trainer
spent time talking to me all about them
you know their natural history and this
individual what they like and from there
on I was so inspired on how a person
could have that great of a relationship
with an animal and from there I just
knew I wanted to work with animals and
it probably wasn't until I was in
college that I just happened to start
volunteering at an aquarium in their
husbandry Department taking care of
their animals that I realized this is
exactly where I want to be in a zoo or
an aquarium doing this job H so what's
your degree in I have a degree in
organismal biology it used to be zoology
but it got combined with botney and
ecology so overall organismal biology
and that's what I studied all throughout
college and volunteered at the same time
and it was a lot of fun okay
now I'm always a little bit mean on the
second question because we learn how you
got to where you want to be and almost
every guest I I haven't I don't think
I've ever had a guest that didn't love
what they do yeah which is
great but I'm going to take it all away
for this thought experience
you're not going to be able to be at a
zoo at all okay and uh I'm going to take
away probably teaching because there's a
lot of teaching in your what you do what
would you be or what would you do if you
could do
anything definitely would still be in
the realm of science I'm a science
person I think that what has always
fascinated me and where I've lived I've
always been fascinated by them is
storms for some reason I don't know why
storms are very interesting to me they
make me feel very humble about where I
live and so I think I would want to do
something related to weather probably
not to go as far as storm chasing but I
think that would be really fun and
interesting to learn about well you talk
about unpredictable animals but storms
are about as unpredictable as it gets
exactly wow hm yeah I was just going to
say you're going to be a stormchaser but
you're going to go a little bit short of
being a stormchaser probably I don't
know if I have the gut for that or
something right I'm with you I think
I'll watch it from
afar so the last
question because we get a lot of
questions from young and old or older
people I should say that really love
animals and actually would like to work
at his Zoo what advice would you have
for someone who wants to have your job
yeah I started out as a zookeeper and I
think to get into where I'm at now which
I absolutely love my job I think that
you'd have to start out with having that
hands-on experience of working with the
animals and truly understanding them and
their behavior and how you work with
them in order to become a zookeeper
though you definitely need to have both
the education so you'd want to go to
school you'd want to study something
like biology zoology or even psychology
because again behavior is a huge part of
it and then from there it's getting
hands-on experience so for me I started
volunteering while I was in college and
I did that on Fridays and I went to
class Monday through Thursday and from
there I did internships so I would take
the summer to try and go get more
experience with different animals
and that hands-on experience is the most
valuable thing that you can have the
education helps fuel your understanding
but the hands-on experience is really
the knowhow and so that's the best way
to get into the zoo field to become a
zookeeper and from there I guess the
best piece of advice for anybody is when
you want to get into the zoo field be
open to the animals you want to work
with because there's not always going to
be jobs with the very specific
animals that you think you want to work
with and so be open to everything cuz
they might surprise you right I hadn't
thought about that someone might say I
only want to work with the Rhinos right
that sounded so much fun but you
actually started out if I'm not mistaken
as uh someone who worked with uh cats
the big cats right so my first
experience was in a Children's Zoo with
more domestic animals goats and sheep
and chickens like that and then I did
actually quickly move over into a
carnivore Department working with tigers
and lions and cheetahs and I definitely
think carnivores are my love
specifically Otter Otter are a huge
favorite of mine but had I not done the
other experience I wouldn't have gotten
to learn about other animals and
experience other things and really
surprised by how much I enjoyed working
with some of the other species that I've
gotten to work with until you actually
live and work with them you really don't
know them do you exactly well Danielle
thank you so much for taking time out
from your great group of animals that uh
you could spend some time with us yeah
thank you so much for having me you have
been listening to askabiologist and my
guest has been Danielle wall the
behavioral enrichment and Animal Welfare
coordinator at the Phoenix
Zoo now like most of our podcast
we will be sure to add links and
additional information in show notes so
be sure to check those out the
askabiologist podcast is produced on the
campus of Arizona State University and
is recorded in the grassroot studio
housed in the School of Life Sciences
which is an academic unit of the College
of Liberal Arts and Sciences obviously
we're not there today we're actually at
the Phoenix Zoo but that's where we
usually do the recordings
and remember even though our program is
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biologist as always I'm Dr biology and I
hope you're staying safe and
healthy
MO