21st Century SBA: An Analysis of SBA’s Technology Systems

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During the Coronavirus pandemic, the Small Business Administration experienced an unprecedented level of applicants for the Paycheck Protection Program and the Economic Injury Disaster Loan programs. The influx inundated SBA’s systems leading to backend system crashes, portals operating slowly, and a glitch that led to a data breach of applicants’ personal information. The Committee will meet to examine SBA’s response to the technological issues that borrowers and lenders faced when applying for the economic relief programs.