The 7 million Australians who live and work in regional, rural and remote Australia are being “left behind” by telecommunications services, according to a new report released by the industry ombudsman.

The report comes only weeks after an outage on the Telstra network crippled services across the country. It reveals people living outside the major cities sometimes have to wait months for technicians to fix issues and are unable to contact emergency services when they need help.

The Telecommunications Industry Ombudsman, Cynthia Gebert, said:

This report reflects what we continue to hear: how hard it can be to stay connected, and how much is at stake when telecommunications services fail.

Her ideas for what needs to be done to fix this are a good start.

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