Salesforce CEO on how AI is shaping the future

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Reporting from the World Economic Forum, in Davos, Switzerland, Yahoo Finance’s Brian Sozzi holds a wide-ranging discussion on artificial intelligence with Salesforce (CRM) CEO Marc Benioff, who says AI “can make people a lot better."
Benioff outlines an Italian Gucci call center case showing AI systems boosting worker productivity and revenue by 30%. By handling routine requests, the technology-enabled employees to become more versatile “Gucci everything agents” — demonstrating the potential to spawn "digital people" rather than prompt replacement.