MICROSOFT CEO SATYA NADELLA - “Empathy is a very important business skill” | Axel Springer Award

“I don’t think empathy is a soft skill. In fact, it is the hardest skill we learn, to relate to the world, to relate to the people that matter the most to us. In fact, innovation is about meeting the unmet, unarticulated needs of customers. What’s the source of that? Some would say design thinking. But design thinking is empathy. - I would say it's actually a very important buisiness skill.” Microsoft Chairman and CEO Satya Nadella made this statement during an exclusive interview with Axel Springer CEO Mathias Döpfner.